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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Tennessee
1 review
1 helpful vote
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I have received nothing but stellar service from B&H. Their prices and delivery has been top notch. There is really nothing negative I can think of in the number of transactions I have had with them.

Date of experience: August 10, 2018
Israel
1 review
0 helpful votes
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Great service, fast delivery, items description very accurate. Ive been shopping in B&H since 2005 and every time i am impressed with their shipping service, pricing and support when needed.

Date of experience: August 10, 2018
Texas
1 review
0 helpful votes
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Thank for all the daily deals. I love all the sales you have on a daily basis and even when i cant find something at bestbuy or amazon you guys will have it. And i love stopping in when im in NYC.

Date of experience: August 9, 2018
Barbados
1 review
0 helpful votes
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Awesome and Consistent
August 10, 2018

B&H is awesome and consistent. I have been using BH as my primary source for photography and computer equipment, and sometimes audio equipment since 2003 or thereabout. I fine that their systems are good and reliable in general. I also fine the website and checkout to be stable and pretty easy to use. I do enjoy shopping at BHphotovideo.com

Date of experience: August 9, 2018
Minnesota
1 review
0 helpful votes
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Talk about quick and easy. Website allows you to pull up past orders and re-order same items without looking them up. Stores your billing/credit card info. Couldn't be easier!

Date of experience: August 8, 2018
New Jersey
1 review
0 helpful votes
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Always the best
August 8, 2018

I have been shopping at B&H for nearly 15 years and i have always had the best service, support and pricing. I have bought both new and used and have never felt I was not being treated as a valued customer. Even with used equipment they have the same high quality of service, this is the only place I would buy used camera gear

Date of experience: August 8, 2018
District of Columbia
1 review
0 helpful votes
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Fast and reliable
August 8, 2018

Fast and reliable service as well as knowledgeable each time I need information or advice. The fast shipping is unparalleled and one of the primary reason for my choosing B&H.

Date of experience: August 8, 2018
Massachusetts
1 review
0 helpful votes
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Better than Amazon
August 7, 2018

Ordered a Parrot Teleprompter V2 and the price was $36 cheaper than Amazon and delivery was free (vs. $24.95 for this particular order for some reason). Plus, if I have any videography-related questions, B&H is the expert. No brainer.

Date of experience: August 7, 2018
RL T.
Washington
1 review
0 helpful votes
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I have a variety of photo needs, including underwater photography. B & H is my go to for all my equipment -- good, accurate descriptions and reviews, and I know that my equipment is from the original manufacturer and warrantied. Service department is excellent for assisting in new purchases too. (Also, as a female, I appreciate choices beyond 'ruggedized black' everything-- great selection!).

Date of experience: August 7, 2018
Arkansas
1 review
0 helpful votes
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The easiest site to buy from on the net. Love everything about this store, from locating items using the search, to comparing, to checkout. I even appreciate how quickly you receive the confirmation email eliminating any worry. Oh, and there prices can't be beat!

Date of experience: August 7, 2018
New York
1 review
0 helpful votes
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Great resource for all things photographic. Easy on-line catalogue. Fast shipping. Knowledgeable staff.

Date of experience: August 6, 2018
Texas
1 review
0 helpful votes
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B&H has a huge selection of quality camera and electronics gear, a great review section that helps me to evaluate the products, and fantastic customer service. In my many years of experience with B&H Photo Video I've never once been disappointed.

Date of experience: August 5, 2018
South Carolina
1 review
0 helpful votes
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They always have quality equipment, in-stock and ships immediately. Tech support is good as is product support before sale. Always happy to do business with them. Oh, and they also have the coolest retail store.

Date of experience: August 5, 2018
Ohio
1 review
0 helpful votes
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Need It? Need Help? At a competitive Price! Quick Shipping! Don't know what I would do with out them.

Date of experience: August 5, 2018
California
1 review
0 helpful votes
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Great Service
August 6, 2018

Whenever I order something online, I receive it promptly and in excellent condition. When I call to speak with a rep, they have been very informative, courteous and helpful.

Date of experience: August 5, 2018
Virginia
1 review
1 helpful vote
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We never have any issues. If the technical item is in stock, we will make the purchase at B&H. It's always a pleasure doing business with B&H.

Date of experience: August 5, 2018
Colorado
1 review
1 helpful vote
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Superbly professional
August 6, 2018

They are the best online Photo shop anywhere I have found. Fast, accurate in shipping and solving problems. Again superbly professional.

Date of experience: August 5, 2018
California
1 review
0 helpful votes
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Title says it all. Large inventory to choose from. Easy maneuvering around website. Like comparisons. Good prices. Rapid delivery. Responsive customer service.

Date of experience: August 3, 2018
Florida
1 review
0 helpful votes
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Amazing objectivity
August 3, 2018

Always a great experience asking for help. You never feel like you are being steered to the most expensive item. Rather they help you find what will fill the need you have.

Date of experience: August 3, 2018
Florida
1 review
1 helpful vote
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B&H has been so helpful not just as an online shop, but a community where I can do research, read customer ratings, and compare products. I always get super fast shipping, too.

Date of experience: August 3, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States