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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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Washington
1 review
0 helpful votes
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They're great!
August 3, 2018

One of the best. Ordering, Processing and Shipping are all straightforward. I have been a member for years. Thank you

Date of experience: August 3, 2018
Ohio
1 review
0 helpful votes
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B&H seems to have everything I need in stock when I need it. Prices are fair, and I always buy enough to get free shipping. Love free shipping. And if something is wrong, B&H upped its customer service from many years ago and makes problems right.

Date of experience: August 2, 2018
Missouri
1 review
0 helpful votes
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Always perfect
August 1, 2018

Every order I have made with B&H has always been met with a great result with the products being delivered on time, and with great customer service.

Date of experience: August 1, 2018
California
1 review
1 helpful vote
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Effortless!
August 1, 2018

Easy to navigate site, competitive pricing, and a quick and simple checkout. B&H will always my first stop for all electronics and optics needs!

Date of experience: August 1, 2018
Texas
1 review
1 helpful vote
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It's always been easy to find what I'm looking for. They usually have the best internet price AND free shipping. Delivery has always been quick for us.

Date of experience: August 1, 2018
Pennsylvania
1 review
0 helpful votes
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I'm using B&H since 1994. Always knowledgeable, polite and professional! Order shipping is very fast too! Pleasure to deal with!

Date of experience: July 31, 2018
Texas
1 review
1 helpful vote
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Great Vendor
August 1, 2018

I have been ordering from them for years (20+). Great tech support and information one stop!
Only one mistake recently and FedEX was to blame. Rich A.

Date of experience: July 31, 2018
Missouri
1 review
0 helpful votes
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Prices are competitive, customer service reps are knowledgeable and nice, wide variety of stock. Keep up on the darkroom supplies!

Date of experience: July 31, 2018
Pennsylvania
1 review
0 helpful votes
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Lens purchase
August 1, 2018

Quick and easy to purchase! Website easy to navigate and search results were spot on! Found exactly what I wanted within a minute!

Date of experience: July 31, 2018
Puerto Rico
1 review
0 helpful votes
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Great customer service, fast shipping, knowledgeable staff. Highly recommended. I have been using them for years for all my camera need.

Date of experience: July 30, 2018
Louisiana
1 review
0 helpful votes
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I've been buying from B&H for probably over a decade now and every time I have always had great service from these guys. I really don't know how they do it but I hope they carry on for a long time to come!

I've also visited the store a few times. If you've not done that I recommend it, but be warned that you'll get the highest level of wallet fatigue imaginable if you do!

Date of experience: July 30, 2018
VI
2 reviews
1 helpful vote
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I cannot speak highly enough of B&H Photo. They do everything right. I have purchased lenses, computers and now, an underwater flash. Best shipping to the USVI.

Date of experience: July 29, 2018
Massachusetts
1 review
0 helpful votes
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Great Service
July 29, 2018

Abraham from customer service was a great help to me when I placed an order. Highly recommend B&H for all of your photography gear!

Date of experience: July 29, 2018
Pennsylvania
1 review
0 helpful votes
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Title says it all. I have been ordering from here for the past couple of months. I have no idea how this place escaped my attention. Good prices, and customer service is also awesome, they exchanged a DOA mobo with no problems. Comparison shopping has consistently shows that the prices here are either comparable or better than other sites.

Date of experience: July 29, 2018
Romania
1 review
0 helpful votes
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Love it
July 27, 2018

Great user interface, a lot of good reviews. Every item i search for they have it on stok. I place my order from Europe and never had any problems. Best online store for photograpy gear!

Date of experience: July 27, 2018
Georgia
1 review
1 helpful vote
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I love B&H
July 27, 2018

Always great prices and the best cutomer service. I will not buy photography equipment anywhere else!

Date of experience: July 27, 2018
Massachusetts
1 review
0 helpful votes
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BH has great pricing if you are a student make sure to take advantage of student discounts on eligible items. Shipping is great. Payment options are awesome allowing you to split payment among several cards. They stand out among other camera stores!

Date of experience: July 27, 2018
Alabama
1 review
0 helpful votes
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I have always had a great shopping experience with B&H. They have the best selection of products, most of the time at the best prices, with REAL expedited shipping. What more can you ask for?

Date of experience: July 27, 2018
Nebraska
2 reviews
0 helpful votes
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B&H is the best
July 26, 2018

The quality of B&H is unsurpassed by any other dealer that I have ever defeat with. Their reliability, availability, professional attitude and attention to customer needs is unsurrpassed

Date of experience: July 26, 2018
Colorado
1 review
0 helpful votes
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The best overall online shopping experience for photo gear. The site just works. The selection of merchandise is great as is the pricing.

Date of experience: July 26, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States