On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of the best. Ordering, Processing and Shipping are all straightforward. I have been a member for years. Thank you
B&H seems to have everything I need in stock when I need it. Prices are fair, and I always buy enough to get free shipping. Love free shipping. And if something is wrong, B&H upped its customer service from many years ago and makes problems right.
Every order I have made with B&H has always been met with a great result with the products being delivered on time, and with great customer service.
Easy to navigate site, competitive pricing, and a quick and simple checkout. B&H will always my first stop for all electronics and optics needs!
It's always been easy to find what I'm looking for. They usually have the best internet price AND free shipping. Delivery has always been quick for us.
I'm using B&H since 1994. Always knowledgeable, polite and professional! Order shipping is very fast too! Pleasure to deal with!
I have been ordering from them for years (20+). Great tech support and information one stop!
Only one mistake recently and FedEX was to blame. Rich A.
Prices are competitive, customer service reps are knowledgeable and nice, wide variety of stock. Keep up on the darkroom supplies!
Quick and easy to purchase! Website easy to navigate and search results were spot on! Found exactly what I wanted within a minute!
Great customer service, fast shipping, knowledgeable staff. Highly recommended. I have been using them for years for all my camera need.
I've been buying from B&H for probably over a decade now and every time I have always had great service from these guys. I really don't know how they do it but I hope they carry on for a long time to come!
I've also visited the store a few times. If you've not done that I recommend it, but be warned that you'll get the highest level of wallet fatigue imaginable if you do!
I cannot speak highly enough of B&H Photo. They do everything right. I have purchased lenses, computers and now, an underwater flash. Best shipping to the USVI.
Abraham from customer service was a great help to me when I placed an order. Highly recommend B&H for all of your photography gear!
Title says it all. I have been ordering from here for the past couple of months. I have no idea how this place escaped my attention. Good prices, and customer service is also awesome, they exchanged a DOA mobo with no problems. Comparison shopping has consistently shows that the prices here are either comparable or better than other sites.
Great user interface, a lot of good reviews. Every item i search for they have it on stok. I place my order from Europe and never had any problems. Best online store for photograpy gear!
Always great prices and the best cutomer service. I will not buy photography equipment anywhere else!
BH has great pricing if you are a student make sure to take advantage of student discounts on eligible items. Shipping is great. Payment options are awesome allowing you to split payment among several cards. They stand out among other camera stores!
I have always had a great shopping experience with B&H. They have the best selection of products, most of the time at the best prices, with REAL expedited shipping. What more can you ask for?
The quality of B&H is unsurpassed by any other dealer that I have ever defeat with. Their reliability, availability, professional attitude and attention to customer needs is unsurrpassed
The best overall online shopping experience for photo gear. The site just works. The selection of merchandise is great as is the pricing.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL