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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H has been nothing but easy to do business with. I have purchased many items over the last 10 years or so an have never been disappointed.
Always easy to use site and products are available for quick shipping. They have always arrived on time.
I have ordered several times from B&H and have yet to have any problems with any of my orders. Their customer service is excellent. I love doing business with them.
I've been shopping at B & H since 2001 and it's my go to place for all of my camera / video needs. Excellent customer service and prices.
Love shopping at B&H website. Easy to use and navigate. Always open. They always have what I am looking for in electronics at competitive prices. A++
Great employee rapport; great information. Can't wait to get this product. My concern was with the warranty and if the product was made in the U.S.
I have bought most of my still photography and video equipment from B&H and the staff have always been very helpful in looking at which items to get and in responding to post-purchase questions and support.
I love BH, and have used them for years for everything from audio to camera to film equipment. I've spent tens of thousands of dollars, and in the rare event I've had to return an item, they've been prompt, courteous, and professional. I will continue to shop here in the future.
I have trust in B&H and in the products they sell and support. Their staff is always ready to provide assistance and guidance.
Siempre que puedo compro y comparo precios, es el referente de precios a nivel mundial para equipo fotográfico.
B&H is the Best Online Source for All my Video and Camera Needs - Fast & Free Shipping Service. I give B&H 5 Stars for Outstanding Service.
I have bought professional photography and video equipment from BH Photo for the last 20 years. They always have great prices and the best customer service in the industry.
Prices are competitive and I've always been able to find what I need. All of my transactions and inquiries have all been handled expeditiously. They are my go-to when shopping for photo gear on line.
I've been a customer with B&H for a long time. Great prices. No hassle returns. And if something is backordered, it's clearly stated.
B&H always has the right stuff at the right price. Fast & Free shipping on orders over $49. Product reviews by buyers, not tech gurus. Multiple photos of products and accessories. Specifications for products. The ability to comparison shop similar items. Weekly specials on many items.
I have done business with these guys for many years and have always been a satisfied customer! I highly recommend B&H!
In a word as always B & H not only has everything I could need but delivers faster than I could ask for. Once again an amazing transaction smooth as can be. B & H understands and caters to the needs of not only the hobbyist but the pro photographer as well and that when we need something we need it now. Thumbs up as always.
Check out is confusing. I said yes to using my rewards. Did you mean Amex rewards or B&H rewards? Total price did not include any rewards.
Very competitive price and great services nothing you can ask more. Customers service very knowledgeable and eager to help. Regular customer for years and never disappointed.
Knowledgeable, Courteous & Competitive... Efficient Delivery & Return Policy, too!... Most Items Usually "In Stock"
Website is easy to navigate. Excellent selection of products. Timely and efficient deliveries. Competitive pricing. What more can one ask for?
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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