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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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Oklahoma
1 review
0 helpful votes
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B&H has been nothing but easy to do business with. I have purchased many items over the last 10 years or so an have never been disappointed.

Date of experience: July 26, 2018
Georgia
1 review
0 helpful votes
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Always Easy
July 26, 2018

Always easy to use site and products are available for quick shipping. They have always arrived on time.

Date of experience: July 26, 2018
Arizona
1 review
0 helpful votes
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I have ordered several times from B&H and have yet to have any problems with any of my orders. Their customer service is excellent. I love doing business with them.

Date of experience: July 26, 2018
Oklahoma
1 review
0 helpful votes
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I've been shopping at B & H since 2001 and it's my go to place for all of my camera / video needs. Excellent customer service and prices.

Date of experience: July 26, 2018
Illinois
1 review
0 helpful votes
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Love shopping at B&H website. Easy to use and navigate. Always open. They always have what I am looking for in electronics at competitive prices. A++

Date of experience: July 25, 2018
Florida
1 review
0 helpful votes
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Macbook Air battery
July 26, 2018

Great employee rapport; great information. Can't wait to get this product. My concern was with the warranty and if the product was made in the U.S.

Date of experience: July 25, 2018
Washington
1 review
0 helpful votes
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I have bought most of my still photography and video equipment from B&H and the staff have always been very helpful in looking at which items to get and in responding to post-purchase questions and support.

Date of experience: July 25, 2018
Washington
1 review
0 helpful votes
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I love BH, and have used them for years for everything from audio to camera to film equipment. I've spent tens of thousands of dollars, and in the rare event I've had to return an item, they've been prompt, courteous, and professional. I will continue to shop here in the future.

Date of experience: July 25, 2018
Wisconsin
1 review
0 helpful votes
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Confidence
July 26, 2018

I have trust in B&H and in the products they sell and support. Their staff is always ready to provide assistance and guidance.

Date of experience: July 25, 2018
Mexico
1 review
0 helpful votes
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Siempre que puedo compro y comparo precios, es el referente de precios a nivel mundial para equipo fotográfico.

Date of experience: July 25, 2018
Alabama
1 review
0 helpful votes
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Outstanding Service
July 25, 2018

B&H is the Best Online Source for All my Video and Camera Needs - Fast & Free Shipping Service. I give B&H 5 Stars for Outstanding Service.

Date of experience: July 25, 2018
Ohio
1 review
0 helpful votes
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I have bought professional photography and video equipment from BH Photo for the last 20 years. They always have great prices and the best customer service in the industry.

Date of experience: July 24, 2018
Indiana
2 reviews
0 helpful votes
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Prices are competitive and I've always been able to find what I need. All of my transactions and inquiries have all been handled expeditiously. They are my go-to when shopping for photo gear on line.

Date of experience: July 24, 2018
California
1 review
0 helpful votes
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I trust B&H.
July 24, 2018

I've been a customer with B&H for a long time. Great prices. No hassle returns. And if something is backordered, it's clearly stated.

Date of experience: July 23, 2018
Arizona
1 review
0 helpful votes
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B&H always has the right stuff at the right price. Fast & Free shipping on orders over $49. Product reviews by buyers, not tech gurus. Multiple photos of products and accessories. Specifications for products. The ability to comparison shop similar items. Weekly specials on many items.
I have done business with these guys for many years and have always been a satisfied customer! I highly recommend B&H!

Date of experience: July 23, 2018
New York
1 review
0 helpful votes
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Amazing
July 24, 2018

In a word as always B & H not only has everything I could need but delivers faster than I could ask for. Once again an amazing transaction smooth as can be. B & H understands and caters to the needs of not only the hobbyist but the pro photographer as well and that when we need something we need it now. Thumbs up as always.

Date of experience: July 23, 2018
Ohio
1 review
2 helpful votes
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Check out is confusing. I said yes to using my rewards. Did you mean Amex rewards or B&H rewards? Total price did not include any rewards.

Date of experience: July 23, 2018
Massachusetts
1 review
0 helpful votes
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Very competitive price and great services nothing you can ask more. Customers service very knowledgeable and eager to help. Regular customer for years and never disappointed.

Date of experience: July 22, 2018
New Jersey
1 review
0 helpful votes
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Knowledgeable, Courteous & Competitive... Efficient Delivery & Return Policy, too!... Most Items Usually "In Stock"

Date of experience: July 20, 2018
Illinois
1 review
0 helpful votes
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Website is easy to navigate. Excellent selection of products. Timely and efficient deliveries. Competitive pricing. What more can one ask for?

Date of experience: July 20, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States