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B&H Photo Video has a rating of 4.6 stars from 3,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Tip for consumers:
Usually its free 2 day shipping, a lens cleaning kit I just ordered did not qualify. I think this is the first order I've actually had to pay shipping on out of probably a dozen though so I would assume shipping is free generally. I have not worked with their customer service but I am confident they would handle anything properly. I would trust them with purchasing advice, for example people asking about the eclipse in the comments of the solar photography article got good advice.
Products used:
I have bought a tripod, multiple sd cards, a cfexpress type a card, a couple of camera lenses, HDDs and several camera accessories from B&H, all of which have been fantastic.
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
Products used:
MacBook Pro
I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?
Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.
I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business
Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.
I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.
Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.
As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.
Tip for consumers:
B&H may not allow order placement during holidays
Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.
B&H is great with their new products. I have spent thousands of dollars (as we photographers do) over the last few years at B&H. However, on this most recent purchase I opted to take advantage of a special financing with their Payboo card program ran through Comenity Bank. I ended up paying it off in full after three months because their system was always "down" for payments and charged you $50 late fees. Then their system was conveniently down once balance was paid in full and were unable to report payoff to bureaus. I do not know if this is an actual affiliation with B&H or this is who they choose to represent them. Either way I will take my business elsewhere while they use Comenity Capital for their in house financing.
Tip for consumers:
Do NOT use their in house financing
Products used:
Products were find
Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.
Thank you for your order and this feedback. We regret your dissatisfaction. Please email henryp@bhphoo.com with a note and the original B&H order number so I can see if there's a amicable resolution to this. -- Henry Posner / B&H Photo-Video
I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism
I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.
Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure
Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.
Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.
My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.
Thank you for your order and this feedback. We regret your dissatisfaction. During our product return period it is our policy to exchange a defective computer for another of the same brand and model. When the return period time has expired the customer is directed to the brand's warranty service. I'd like to know more about this but cannot ID the customer or transaction. Please email me at henryp@bhphoto.com and include the original B&H order number. -- Henry Posner / B&H Photo-Video
Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.
Products used:
Camera
Thanks for your email and again this would have been best if we had been able to speak on the phone. I have had our warehouse management team and director of customer service look into this again to see why they are convinced the serial number that was returned was from Nikon D7500 camera that was on the first order.
I have emailed the original invoice from the first order you placed on June 28th which shows we shipped out the Nikon D7500 serial number ending in 991. The photo of the box you sent contained the same serial number that was on that invoice. You signed an affidavit stating that you did not receive the camera shipped on June 28,2023, with a serial number ending in 991. Once you can speak on the telephone, I will explain why the receipt for the replacement camera had that serial number on it.
At this point I have to stand with the decision our returns department made of not issuing a refund for the Nikon D7500 camera.
Brian Markman
Senior Manager Marketing Customer Advocacy
You have to do your research about equipment, technology, application etc. yourself before buying at B&H! The sales people are not always 100% knowledgeable about what they sell. You have to find a customer-friendly specialist about what you want to buy which is difficult at peak times. Prices are not better than anywhere else, and you might not like the ethnic bias... If item is in store, checkout is easy. Shipment usually fast and reliable.
Thank you for your order and this feedback. We regret your dissatisfaction. We have multiple tech training sessions scheduled every day for store and telephone sales associates and endeavor at all times to ensure that every one is familiar with all the products in his or her department. We hope to have a usually knowledgeable, friendly staff. If you're ever dissatisfied a manager can quickly reassign you to a different sales associate. -- Henry Posner / B&H Photo-Video
Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!
Products used:
Batteries for camcorders
The promise of instant tax rebate or 12 MO interest free financing with the Payboo card is bogus. They used to use a semi-reputable bank for the Payboo card but recently they switched to a scammy predatory creditor that uses archaic background and verification. Their application required a photo of my physical SS Card ( never encountered this ever) and they are so slow they take weeks to mail you requests. Their background checks have no security and request you send sensitive information via email attachments. Their reps on the phone are the worst. BH should remove Payboo from their site until they have a competent partner.
Dan: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about your experience but from the information here I cannot ID you or any recent transaction. We have several thousand Payboo account owners and the majority are exceptionally satisfied with the application process and with how the card is administered. From https://upgradedpoints.com/credit-cards/comenity-bank-store-credit-cards/:
"Comenity Bank is a major credit card company that has 92 credit programs for many top U.S. retail stores, focusing heavily on store-branded credit cards. While Comenity Bank isn’t a household name like some other credit card companies, they have more than 50 million cardholders. Cards issued by Comenity Bank are generally easy to get approved for even if your credit score is lower than average. Easy approval can be attractive if you’re working on building or repairing your credit."
-- Henry Posner / B&H Photo-Video
I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!
Products used:
Samsung solid state drive
B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
Tip for consumers:
No
Products used:
Nicon Z8
I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.
Products used:
memory card camera
I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.
Our teacher, Jauhn Hinkle had ordered lenses and negative carriers, 5 of each. We are completely unsatisfied because he paid all the money and never got the lenses and carriers. Please refund or send the lenses and carriers to Mr. Hinkle. We are a school class and the money comes from Hinkle to get us the education we need.
Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).
Products used:
hikvision video camera
This is the worst costumer service there, how can i verify my self if i just arrived to the united stated renting a room i hope you dont buy from them
Edit1: they are saying they want to make sure that im not a fraud, so they must asking for a valid ID which they didn't, or anything proving my identity, the verification process is a failure to verify my addressee with the address in my id, this way you can verify how legitimate client is, otherwise they are bad and costumer service the very bad, also id like to add they I still didn't get the refund we are talkin about,
Products used:
non
Hi Saad,
I was concerned when I read your review and wanted to see how I could address your concerns. I apologize that we could not approve your purchase as we were unable to identify your identity and you feel this may be because you just arrived in the United States. What you describe is contrary to B&H's standards of excellence. We want every customer to be happy and have the best solution possible.
I reviewed any messages in our system from our Verification Department and spoke with the manager of our Verification Department to see what occurred. We made several attempts to verify your identity and tried two different credit cards one of which was declined. We did not decline the purchase and explained the purchase could be made via wire transfer. The charge you see was a “pre-authorization” and should fall off in a few days.
We require that billing and/or shipping data be verified for some orders for security and per our user agreements with our merchant banks. This is for your protection and is designed to deter credit card fraud, identity theft, and other online piracy. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to verification, or the process we use to pass or cancel an order.
As you decided to call me I wanted to clarify for anyone reading this that we never said we rely on a third-party verification system. I said we may use a third-party such as SageStream/Lexis Nexis as part of the process.
I would like to thank you for considering us for your purchases. I would appreciate if you could reply to this email or I can be reached at the telephone number below.
Best Regards,
Brian
Brian Markman
Senior Manager | Marketing Customer Advocacy
brianma@bhphoto.com 212.239.7500 x 1748
440 9th Ave NY, NY 10001
Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.
Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received.
"However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.
However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".
Excuse you? Facebook? LinkedIn? Fricking order details of another person?
Have you ever heard of privacy or is that concept is non-existent in modern America?
Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!
The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them.
What in the name of Christ is that? First experience with this store and the fricking last!
UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.
And their manager here pretends he can't read otherwise I cannot, for the love of me, fathom how can he read my review where I clearly stated they had charged me 1$ TWICE after (!) my payment had already been processed. And it is still did not get back to my account.
Products used:
None of them
* B&H Photo Video attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Cassandra: Thank you for your recent order and for this feedback. I am sorry for your dissatisfaction. The $1 fee was a "lien," not a charge and is used to test the validity of the credit card. It usually expires shortly after it is applied. Our site FAQ says, "However, a credit card authorization hold occurs at the time the order is placed."
The purpose of verification, a process increasingly required by the merchant banks which permit us to accept so-called "card-absent" transactions, is to deter credit card fraud, identity theft, and other forms of online chicanery. It is designed for your protection as much as for ours. I'd like to know more about your experience but I cannot ID you or this transaction. Please email details, especially the B&H order number, to me at henryp@bhphoto.com. TIA. -- Henry Posner / B&H Photo-Video
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Mark: Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we clearly say "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." We will make an exception and offer an even exchange if the computer is defective out-of-the-box.
Amazon's computer return policy is online at https://amzn.to/48m40B2. There they say, "...New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery." Remarkably similar to our policy. -- Henry Posner / B&H Photo-Video