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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Texas
1 review
0 helpful votes
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B&H seems to have what I am looking for and they have it right away. I have bought thousands of dollars worth of video and SLR camera equipment form them. When I what something I go to them and they have it and I order it right away. They are the best.

Date of experience: July 20, 2018
Montana
1 review
0 helpful votes
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I liked the online help with Alex to learn which product fits my needs and camera. My only complaint is a B&W filter that is defective factory blem from a previous order and I'm stuck with it. It has compression lines in it like crushed ice. Also several other filters I ordered came in open packages and one was obviously used.

Date of experience: July 20, 2018
Florida
1 review
0 helpful votes
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Love B & H
July 22, 2018

Have been a customer for many years. Always excellent service and products. Prices are very competitive. Great place to shop.

Date of experience: July 20, 2018
California
1 review
0 helpful votes
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Very competitive prices, good range of products, good descriptions. Pretty good check out alternatives. A good experience over all.

Date of experience: July 20, 2018
New Jersey
1 review
0 helpful votes
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Always MY #1 Choice
July 21, 2018

I have bought SO much gear from BH and they always have the best selection and customer service. There is no reason I'd go elsewhere.

Date of experience: July 20, 2018
Pennsylvania
4 reviews
0 helpful votes
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The Great "B AND H"
July 21, 2018

I love this store. The site is great, the prices are great, the shipping is the fastest and no taxes. B and H is a cut above the rest. I'm not just saying this.
I purchased a lot from here and always will. When you check the prices you will see that the shipping is faster and what I really love is the no tax issue. If the prices are the same, the taxes and shipping is far better. Customer service can't be beat.

Date of experience: July 20, 2018
Illinois
1 review
0 helpful votes
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Truly the best. Never had any problems. Great and simple return policy, excellent product info and unparalleled selection. Live chat feature is also a nice surprise. Really talk to a human with no wait time. They actually are experts on the products they sell.

Date of experience: July 20, 2018
California
1 review
0 helpful votes
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Always a good experience with B&H. Great service all around and you can trust that you are getting what you are paying for. If for some reason their is a problem (I had to return a used camera I once bought) they take care of it quickly without any hassle.

Date of experience: July 19, 2018
California
1 review
0 helpful votes
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I love making large purchases with B&H. Fast service and free shipping. The ship same day on most items. WOW!

Date of experience: July 19, 2018
Texas
1 review
0 helpful votes
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I can order everything from a darkroom apron to a SSD drive for my computer from the same store. Pricing is great and free shipping is a bonus.

Date of experience: July 19, 2018
Illinois
1 review
0 helpful votes
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LOVE B & H!
July 19, 2018

It is amazing how easy it is to use online ordering. Thank you for being at the top of your game. There is no better camera store in the world!

Date of experience: July 19, 2018
North Carolina
1 review
0 helpful votes
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I have been ordering from B&H for years and they have never once disappointed. From audio gear to video equipment to camera lenses and more, I have always had predictable, reliable service. Their reliability, quality, and vast selection is worth every penny, and with this kind of merchandise, you get what you pay for.

Date of experience: July 18, 2018
Georgia
1 review
0 helpful votes
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Almost anything I need or want for photography can usually be found on B&H, and usually at a very competitive price. Their large selection of product, and abundance of information, makes research and purchasing decisions much easier. I will continue to use them as my 'go-to' source for all things photography. P Edwards

Date of experience: July 18, 2018
Texas
1 review
0 helpful votes
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Apple AIrPods
July 19, 2018

Great prices, No tax, fast shipping, easy to find items, lots of details, many reviews, always match prices from other vendors

Date of experience: July 18, 2018
Washington
1 review
0 helpful votes
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I have been buying from B&H for my photography needs for years! Generally, you can not beat their prices and if they do not have it in stock, it is most likely the fault of the manufacture.

Date of experience: July 17, 2018
Michigan
1 review
0 helpful votes
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Great prices, everything in stock, quick shipment, what else could anyone every look for? Great shopping at B&H. Always a wonderful experience.

Date of experience: July 17, 2018
Massachusetts
1 review
0 helpful votes
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Your customer service is wonderful and your site is easy to use. I found that your reps are not paid on commission which adds to my trust in the information they give. Recently they have helped me decide for-and against-some big purchases.

Date of experience: July 17, 2018
North Carolina
1 review
0 helpful votes
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I have worked with B&H for many years new equipment used equipment they have always offered the best advise and countered conflicting advice they are very profresionalism in doing so.

Date of experience: July 16, 2018
Michigan
1 review
0 helpful votes
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Love ordering from B&H. I highly recommend them for your camera needs. Easy to find what you need, easy to order. Love the free shipping!

Date of experience: July 16, 2018
Maryland
1 review
0 helpful votes
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Service is awesome at the store, delivery to home is amazing fast. Tax from from outside NY, NJ -- what more can you ask form

Date of experience: July 16, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States