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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H seems to have what I am looking for and they have it right away. I have bought thousands of dollars worth of video and SLR camera equipment form them. When I what something I go to them and they have it and I order it right away. They are the best.
I liked the online help with Alex to learn which product fits my needs and camera. My only complaint is a B&W filter that is defective factory blem from a previous order and I'm stuck with it. It has compression lines in it like crushed ice. Also several other filters I ordered came in open packages and one was obviously used.
Have been a customer for many years. Always excellent service and products. Prices are very competitive. Great place to shop.
Very competitive prices, good range of products, good descriptions. Pretty good check out alternatives. A good experience over all.
I have bought SO much gear from BH and they always have the best selection and customer service. There is no reason I'd go elsewhere.
I love this store. The site is great, the prices are great, the shipping is the fastest and no taxes. B and H is a cut above the rest. I'm not just saying this.
I purchased a lot from here and always will. When you check the prices you will see that the shipping is faster and what I really love is the no tax issue. If the prices are the same, the taxes and shipping is far better. Customer service can't be beat.
Truly the best. Never had any problems. Great and simple return policy, excellent product info and unparalleled selection. Live chat feature is also a nice surprise. Really talk to a human with no wait time. They actually are experts on the products they sell.
Always a good experience with B&H. Great service all around and you can trust that you are getting what you are paying for. If for some reason their is a problem (I had to return a used camera I once bought) they take care of it quickly without any hassle.
I love making large purchases with B&H. Fast service and free shipping. The ship same day on most items. WOW!
I can order everything from a darkroom apron to a SSD drive for my computer from the same store. Pricing is great and free shipping is a bonus.
It is amazing how easy it is to use online ordering. Thank you for being at the top of your game. There is no better camera store in the world!
I have been ordering from B&H for years and they have never once disappointed. From audio gear to video equipment to camera lenses and more, I have always had predictable, reliable service. Their reliability, quality, and vast selection is worth every penny, and with this kind of merchandise, you get what you pay for.
Almost anything I need or want for photography can usually be found on B&H, and usually at a very competitive price. Their large selection of product, and abundance of information, makes research and purchasing decisions much easier. I will continue to use them as my 'go-to' source for all things photography. P Edwards
Great prices, No tax, fast shipping, easy to find items, lots of details, many reviews, always match prices from other vendors
I have been buying from B&H for my photography needs for years! Generally, you can not beat their prices and if they do not have it in stock, it is most likely the fault of the manufacture.
Great prices, everything in stock, quick shipment, what else could anyone every look for? Great shopping at B&H. Always a wonderful experience.
Your customer service is wonderful and your site is easy to use. I found that your reps are not paid on commission which adds to my trust in the information they give. Recently they have helped me decide for-and against-some big purchases.
I have worked with B&H for many years new equipment used equipment they have always offered the best advise and countered conflicting advice they are very profresionalism in doing so.
Love ordering from B&H. I highly recommend them for your camera needs. Easy to find what you need, easy to order. Love the free shipping!
Service is awesome at the store, delivery to home is amazing fast. Tax from from outside NY, NJ -- what more can you ask form
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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