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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Easy navigation of website. East ordering, Next day delivery. When i call to talk to a representative, they are always pleasant and helpful. I have dealt with BHPhoto for 5 years and never dissatisfied.
FedEx shipping from B&H to Massachusetts is horrible! Delivery exceptions extending to 3 or 4 is frequent. Never had a problem with UPS deliveries.
I've been a B&H customer since mid 90's. Never had a single problem, excellent customer service and great prices & product availability. Highly recommended A+++
I've dealt with B&H a dozen or more times over six or seven years. I've always been impressed with how easy it is to find what I want. Their prices are always the lowest I can find or within a dollar or two plus no sales tax and no shipping charges for fast (2 WD) delivery. It's a very pleasant place to shop.
I never have to worry when I order from B&H, it's in my hand the next day! Thanks for having my back.
Best Store Online and in person. You can shop with confidence. Great Shipping Service.
People in the store are so helpful and so friendly, u can stay in the store all day and talk to them, they'll be happy to help you in any which way.
Great selection, excellent prices, great customer service, seamless transactions. Pleasure to do business with. Always in my Top 5 retailers to shop with and my "go to" for electronics.
Todo lo que busco lo encuentro en B&H, al mejor precio la mejor calidad y el mejor servicio de entrega. Gracias B&H.
I ordered a Nikon 24-70 mm lens. I can't wait to receive it. Always excellent products and service, very rapid delivery. Thank you.
They got a great web site where everything is quick and easy.
The shipping (even abroad) is amazingly fast, and prices are competative
No place has such a great selection! And free shipping! It's a great place to shop when you're still doing darkroom work.
You people take good care of me. Some day you'll want one of my pictures on your website. Since I have to enter at least 100 characters I say, check me out at the Chico Creek Nature Center; Chico, CA *******!
You have an easy to navigate site and very helpful and really know their stuff. One rep explained me an entire computer concept which really helped me make a better decision what to purchase.
B&H is the best in the world hands down. No other store online or off can compete with selection and service. Thank B&H.
I've bought tons of stuff from B & H and I enjoy the fact I don't have to pay 10% sales tax. No hassles and friendly customer service.
B&H has the best selection of gear at amazing prices. Their staff are knowledgable and helpful. I've been using them for many years with no problems.
Always super helpful and knowledgeable of their products. Any issue I have ever had with things that I have bought from them were solved with one phone call. Would recommend them over amazon 7/5.
Always easy to shop at this site. I buy a lot of stuff on line and I have never had a problem with B&H. It's a pleasure doing business with B&H.
Great place to purchase gear. I always get excellent service and will always come back here! I have been a Canon owner for years and still believe in the full DSR experience!
Always a pleasure to shop with B&H. Great prices, good description, and quick delivery. The Ubiquity networking equipment has served me well. Looking forward to having better coverage in the back yard.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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