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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Maryland
1 review
0 helpful votes
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Easy navigation of website. East ordering, Next day delivery. When i call to talk to a representative, they are always pleasant and helpful. I have dealt with BHPhoto for 5 years and never dissatisfied.

Date of experience: July 15, 2018
Massachusetts
1 review
0 helpful votes
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FedEx shipping from B&H to Massachusetts is horrible! Delivery exceptions extending to 3 or 4 is frequent. Never had a problem with UPS deliveries.

Date of experience: July 15, 2018
Canada
1 review
0 helpful votes
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I've been a B&H customer since mid 90's. Never had a single problem, excellent customer service and great prices & product availability. Highly recommended A+++

Date of experience: July 13, 2018
North Carolina
2 reviews
0 helpful votes
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I've dealt with B&H a dozen or more times over six or seven years. I've always been impressed with how easy it is to find what I want. Their prices are always the lowest I can find or within a dollar or two plus no sales tax and no shipping charges for fast (2 WD) delivery. It's a very pleasant place to shop.

Date of experience: July 12, 2018
New York
1 review
0 helpful votes
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Always there for me
July 12, 2018

I never have to worry when I order from B&H, it's in my hand the next day! Thanks for having my back.

Date of experience: July 12, 2018
District of Columbia
1 review
0 helpful votes
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Best Store Online and in person. You can shop with confidence. Great Shipping Service.

People in the store are so helpful and so friendly, u can stay in the store all day and talk to them, they'll be happy to help you in any which way.

Date of experience: July 11, 2018
New Jersey
1 review
0 helpful votes
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Always easy
July 12, 2018

Great selection, excellent prices, great customer service, seamless transactions. Pleasure to do business with. Always in my Top 5 retailers to shop with and my "go to" for electronics.

Date of experience: July 11, 2018
Mexico
1 review
1 helpful vote
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Todo lo que busco lo encuentro en B&H, al mejor precio la mejor calidad y el mejor servicio de entrega. Gracias B&H.

Date of experience: July 11, 2018
District of Columbia
1 review
0 helpful votes
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I ordered a Nikon 24-70 mm lens. I can't wait to receive it. Always excellent products and service, very rapid delivery. Thank you.

Date of experience: July 11, 2018
Israel
1 review
0 helpful votes
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They got a great web site where everything is quick and easy.
The shipping (even abroad) is amazingly fast, and prices are competative

Date of experience: July 11, 2018
Missouri
1 review
0 helpful votes
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Love this place
July 12, 2018

No place has such a great selection! And free shipping! It's a great place to shop when you're still doing darkroom work.

Date of experience: July 11, 2018
California
1 review
0 helpful votes
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Nature picture dude
July 11, 2018

You people take good care of me. Some day you'll want one of my pictures on your website. Since I have to enter at least 100 characters I say, check me out at the Chico Creek Nature Center; Chico, CA *******!

Date of experience: July 10, 2018
New York
3 reviews
2 helpful votes
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You have an easy to navigate site and very helpful and really know their stuff. One rep explained me an entire computer concept which really helped me make a better decision what to purchase.

Date of experience: July 10, 2018
Colorado
1 review
0 helpful votes
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Best in the World!
July 10, 2018

B&H is the best in the world hands down. No other store online or off can compete with selection and service. Thank B&H.

Date of experience: July 10, 2018
Georgia
1 review
0 helpful votes
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I've bought tons of stuff from B & H and I enjoy the fact I don't have to pay 10% sales tax. No hassles and friendly customer service.

Date of experience: July 10, 2018
California
1 review
0 helpful votes
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B&H has the best selection of gear at amazing prices. Their staff are knowledgable and helpful. I've been using them for many years with no problems.

Date of experience: July 9, 2018
Pennsylvania
1 review
0 helpful votes
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Always super helpful and knowledgeable of their products. Any issue I have ever had with things that I have bought from them were solved with one phone call. Would recommend them over amazon 7/5.

Date of experience: July 9, 2018
Louisiana
1 review
0 helpful votes
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Diver Dan 0
July 9, 2018

Always easy to shop at this site. I buy a lot of stuff on line and I have never had a problem with B&H. It's a pleasure doing business with B&H.

Date of experience: July 9, 2018
California
2 reviews
0 helpful votes
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Great place to purchase gear. I always get excellent service and will always come back here! I have been a Canon owner for years and still believe in the full DSR experience!

Date of experience: July 8, 2018
Michigan
1 review
0 helpful votes
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Always a pleasure to shop with B&H. Great prices, good description, and quick delivery. The Ubiquity networking equipment has served me well. Looking forward to having better coverage in the back yard.

Date of experience: July 8, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States