B&H Photo VideoReviews 3,791

One thing to be aware of with this company is they have something called super save shipping. They claim that your item will arrive 1 to 5 days. It cost $4.99. However that's a total scam. I paid that extra cost because I needed a product in time for a business presentation. I paid the extra for the shipping only to find out that it was going to actually take 12 days. Or eight business days. I could have just ordered on Amazon or somewhere else and got it sooner. Or I could have just done their free shipping and got it sooner. However, they're charging people extra money for shipping and it takes longer to get to you. They don't make it clear on their website and it's very misleading. $5 is $5 but that adds up if people are paying for this. I tried talking to them about it and asking if they could refund that cost + talking to two people they gave me a dead end to answer and made it sound like this is normal. Date of experience: May 02,2025

No full extension length for a monitor's ergonomic arm anywhere I looked. In a chat, Kenneth C. Found the two measurements I needed in under two minutes. I have a split level table with both levels height adjustable. I had to make sure the ergonomic arm would work for the monitor part of the table.
I ordered the BenQ DesignVue PD2706UA 27" 4K HDR Designer Monitor with Ergo Arm.

I've purchased all kinds of stuff from B&H in the past; from camera equipment to computer related products. My most recent purchase (NVidia RTX 4080 graphics card) came with a free game download, Indiana Jones & The Great Circle. Due to many reasons... life mostly, I didn't rush to download the game. Upon trying to do so today, I received a notice that the coupon code was no longer valid. Apparently, it had an expiration date. Of coarse I didn't know that, because none of the emails concerning the order at purchase or delivery stated I was on a timer. Also, the email detailing the download instructions and the redemption code didn't state that there was and end to the code's validation, either. I called customer service, and they couldn't be bothered.

You know the game isn't that big of a deal, as I'm not really a "gamer", but the fact that it was essentially a part of the sale, and for a graphics card that was over $1000, AND after having spent buckets of money in the past... a $60 (at most) game would seem like a no-brainer to try to make right. However, I was basically told I was SOL.

B&H is off my list for future tech & camera equipment. Their prices aren't really THAT competitive, and if this is the level of customer service I can expect then I am not impressed. Thankfully, this happened over a $60 issue, and not a higher dollar item.

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.

Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.

After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.

Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.

I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.

Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.

As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.

Buying a filter to use for the solar eclipse in April was fast and easy. B&H is the best in the business for camera equipment and accessories!

I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism

Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.

Our teacher, Jauhn Hinkle had ordered lenses and negative carriers, 5 of each. We are completely unsatisfied because he paid all the money and never got the lenses and carriers. Please refund or send the lenses and carriers to Mr. Hinkle. We are a school class and the money comes from Hinkle to get us the education we need.

I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.

B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.

Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.

Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.