I bought couple of items from BTR (I was stupid to trust them). Fake, fake, fake! The size chart is wrong, the sizes they send are not based on the size chart, and they don't admit any responsibilities, So disgusted! Called customer service... very very rude and unhelpful! I tried to resolved the issue with them but they only want a store credit. Seriously? You expecting me to buy from you again after all the trouble? The shipping time is terrible, just imagine after months you receive a fake item in wrong size not even close to the item in the picture, and you have to pay for the shipment to return the item in store credit! Do yourself a favor. Stay away from this site.
I had 135$ credit as well which was cancelled after company "change hands". I believe it happened to many people. It is very disappointing. I do not want to do anything with BTR any more and will discourage my friends to deal with them as well.
If you ask yourself why the experience with Beyond the Rack is so poor, then you should know that this company doesn t pay his Vendors and I am one of them. We tried to contact them by phone and email but nobody replies, they became a Gost.
I have ordered three items in the last 4 months. The first item took almost a month before it even shipped and then arrived two weeks AFTER that. The 2nd contained two items that I ordered in early October. I just received one today (mid Nov) and the other one I am told just shipped and should be here within 13-15 days. That means if you want to order something from them for Christmas presents, you can forget it. I do 90% of my shopping online but BTR goes to the bottom of that list now.
I ordered shoes from this website twice and both times I was waiting for them to ship my order about a month. After a month of waiting I got an email that they will refund my money because the shoes that I ordered is no longer available. What is it a kindergarten? I just waste my time.
I did not receive any of the items I ordered. I was told by Beyond The Rack that the items were no longer available and that they were unable to issue a refund or a credit. They said if I wanted my money back I would have to file a claim with my credit card company. This is beyond ridiculous and completely unacceptable.
I just got my Givenchy purse today that was not authentic. I mean. If you are gonna send something fake, at least put some effort to send one that would look close to the genuine one. I didn't even have to open the dust bag because dust bag was not authentic at all. There was the Givenchy logo written on the dust bag all right, but where did you leave the Paris at? It said made in Italy, but yeah maybe it was made in Italy town in China. I am so furious right now that I have just spent hundreds of dollars on a fake purse.
If I could give you zero stars, I would. I ordered a pack of 160 Starbucks breakfast blend K cups on 4/14/14. Two and a half months later I received 96 Timothy's brand K cups. Who is Timothy's? They send me a $10 credit through email as though $10 on a horrible site is going to make up for missing cups, the wrong item, and waiting two and half months, I emailed and got no response. I called them... They tell me to send photos of what I received. They decide to email me back saying they need me to send the item back to them. This is blasphemy. If anyone else took your money for three months they would owe interest. In this case, I basically gave them a loan and they aren't making up for it with ANYTHING. I don't even get complimentary store credit - nothing, except $10 that was offered before I even opened the box. They know they messed up big time. Don't make a mistake of ordering from them. Customer service is the worst thing I've ever experience.
Hi Molyna, thank you for taking the time to review BTR on Sitejabber. We cannot apologize enough that we shipped you the incorrect coffee after waiting over 2 months for your order as we can only imagine how upset you must be. Please note that we’re very sorry for your terrible experience and rest assured here at BTR, we never want our members to have this type of shopping experience. After further looking into this, there was an error with the images that were up at the time of sale as the Starbucks Blend was not available. We realize how disappointed you are as this is your first order with BTR and rest assured that this is not routine for us.
We have sent an email to the email address we have on file in hopes to rectify the situation and make this right for you.
Please be sure to keep an eye out for it. We hope you give us another chance to prove to you that shopping with us can be a great experience.
Awful experience. Ordered two pairs of boots, size 8. When they arrived, boxes were destroyed! These were gifts. Smelled so strongly of gasoline I couldn't leave in the house. And one was a size 9! Which fit no one I know. Will never order from them again and will let everyone I know what a nightmare this experience was!
Hi Leslie, We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. If you can please email us at social@beyondtherack.com we will be happy to make this right for you. Thank you
I am happy to report that after several months - and posting a complaint online - I received notice that they applied my refund. Let's hope they are returning to being a good place with which to do business.
I have order a few times from BTR they do not respond very fast to complaints. They are polite on the phone. I ordered something it came not working they took it back gave a credit and paid the postage but they were not very responsive. I bought something else it came as 2.2 pounds and was about 460 g. I ordered something else the bag was broken open and it was all over the box. Dealing with other companies seems easier. They answer their phone quicker, the respond to emails. IT seems they do not really care about how their customers feel about their service,
Hi Bill, thank you for taking the time to review BTR on Sitejabber. We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service.
We sincerely apologize if you received a few defective products, and if customer service was unresponsive. Please know that this is not the type of service we strive to provide to our members. Here at BTR, we try our best to reply to all customer emails within 24-48 business hours, and apologize if the service you received was not up to par.
If you’re still waiting on a resolution or if we can help you in any way, please email us directly at social@beyondtherack.com. Please know that we are always here to help.
Thank you for being a valued member of BTR!
They refused to honor the credit for the returned merchandize stating that they are a different company now.
Note that a few months ago they told me that the credits are not currently visible in the GUI because they were reworking the system.
This was deception, plain and simple. Fraud.
I ordered a pair of shoes from this company way back in April of 2016, after months of the order date being changed I proceeded to email them only to get the run around for more months. Long story short it is now October and I am still without my refund, AFTER they said they would refund the amount to my credit card. I don't know how this company can even continue to function they should be shut down immediately!
They lie!
Still waiting for a refund from May! Multiple calls and emails to customer service promising a callback from a supervisor never get it I had to call them finally to realize the product was not in stock and never would be they've had my money for over two months
I am very disappointed! The worst costumer service ever!
I ordered my boots for the first time on Beyond the Rack, the package got lost on Dec 12 2014! I reaches out to customer service and they can not find the package.
Then they told me I will see my refund in 5-10 days on Dec 22! Today is January 10,2015 I don't have my boots nor my refund.
How do you except me to shop on your website?
Thanks
Hi Mila, thank you for taking the time to review BTR here on Sitejabber. We're so very sorry for any negative experience and to hear that your package may be lost with the courier. We definitely understand your frustration in the matter considering this is your first order placed with BTR. Rest assured that our customer service team did open an investigation with the courier who will do their best to trace your package and deliver it to you, if found. In the worst case scenario should your package be deemed lost, we will issue you a refund in full or reship a replacement pair of boots out to you should we have a replacement pair. Please note that these types of investigations for lost parcels may take 5-10 business days, however, please keep in mind that with the holidays this may take a little bit longer. Kindly email us at social@beyondtherack.com with your order # or email address, we will be happy to take a deeper look into your case and provide you with an update on your refund as well as if the courier may have been able to locate your parcel. Please know that we’re always here to help. Thank you for being a valued member of BTR.
I placed an order in February. I began to worry by April. So, I emailed them. It took a few weeks for them to respond, saying that they would cancel the order and send me a refund within a week. As of mid May, I still hadn't received a refund. I emailed them again at which time, they said they'd give my a partial refund. Hardly fair as it was their fault.
I received the same e-mail today saying that there is a balance on my account in the amount of $15. I never had an account with them and I never bought anything from them and I never will. It is a scam and they have no right to send people such e-mails.
Thank you for contacting Beyond the Rack.
You received an email from us in error. We sincerely apologize for the inconvenience and completely understand your frustration in the matter. If you ever receive an email from Beyond the Rack again to this email address, please contact our customer service team and we will take care of you with the highest level of urgency. You can reach us at 1-877-733-4660.
Thank you for your understanding. Wishing you happy holidays and all the best in the New Year.
I thought this website was average. I purchased Chloe sunglasses and eyewear in 2010, and it arrived within a month and a half. Which was what I was expecting because it is indicated when checking out. I love the sunglasses and optical lenses. They are my favorite pair. The aesthetics of this website is average, but has some pretty great deals.
Hi Rose, Thank you for taking the time to review BTR. We're glad to hear you were happy with your purchases. Thank you for shopping with BTR and we look forward to shipping you more of your favorite designer items for less!
The shipping was due three weeks turn out to be over a month to be deliver. I call and talk to representative, it took over 30 to 40 minutes to talk to a supervisor. Long story be short the results was terrible will not be using it again. :( my complain is why do the customer have to suffer for their negligent..
Hi Broderick, thank you for taking the time to send us your feedback on Sitejabber. We're very sorry to hear about your terrible experience and for the long wait to be passed over to a supervisor in regards to your issue.
One of the reasons why we take a bit longer to ship our orders is due to the fact that we are a private online shopping club. We order select merchandise on our member’s behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
In your case, it seems as though the order was unable to be fulfilled with our supplier and we’re very sorry to disappoint you. Unfortunately, these inventory errors such as yours are only discovered until the supplier sends us the merchandise and we prepare to ship your order. Please know that these errors are a very rare case as we work extremely hard with our vendors to fulfil each and every member’s orders. We have sent an email your way to the email address we have on file in hopes to further discuss this with you. Please be sure to look out for it. Thank you for being a valued member of Beyond the Rack.
Beyond the Rack shipped my item after 3 weeks and not even the correct order.
I had 69.99 in my account now I don't see it. Want my money back to my credit card. And need my item shipped to me.
Poor service and delivery.
I wont order any thing from them. They don't even deserve 1 star.
Overview
Beyond The Rack has a rating of 1.7 stars from 654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beyond The Rack most frequently mention customer service, credit card and full refund. Beyond The Rack ranks 98th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Viktoria, thank you for taking the time to review BTR. We're very sorry to hear that we were unable to ship your order. If you would kindly email us with your order # to social@beyondtherack.com we will be happy to see if there is anything we can do to rectify this situation. Thank you