Best BuyReviews 1,797

Do Not shop in the Westminster Store. Do Not trust their geek squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. I had contacted HP and they were willing to repair it for free because it was only 18 months old. When my Grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. I am disgusted with Best Buy. The sales team and geek squad are thieves. I understand they are in business to make money but really do they have a conscious? I will never shop at any best buy store again. I encourage others to boycott and if you do have to interact with them please help your elderly relatives when dealing with these money hungry criminals.

Why would anyone shop at BestBuy when many other online vendor offer must better price. OH forget about their price match Guarantee, their idea of the price match is take the final sale price of other vendor and then add tax on top of it for a higher final price. Contact their customer service and they will direct you to pages and pages of mumble jumble policy for enjoyment. No wonder why they are losing business to the other vendor.

As the title says, it is no more "BEST"
Technicians are poorly trained. Customer service is worst. Unless you have more time to hold, you can call them. When you are at their mercy, you know the pain. They keep transferring phones from one to another. Everyone is a supervisor. That is what they call themselves. My refrigerator took 2 months to fix (still broken). Finally, they approved to get a replacement. My elite plus status was downgraded without any notification.
For repairs, they send A&E company. This company will try to experiment your device/appliance. They come one week to check, order parts and then come next week to fix. Even before your device is working, they might have gone away. You have to repeat the same cycle again and again.

I visited today to expressly use a $5, and $10 certificate. Unfortunately I had not recognized that Outlook prevented download of pictures and the bar code for both certificates were not visible (I'll own that). I was able to find the $10. Email with the bar code. The register attendant got annoyed when I could not find the $5 coupon email. It looks to me if you see a $10 certificate is valid, why would the $5 not be, and simply do an over-ride. He told me if I found the email to come back within 2 weeks and it would be credited.

1. It's not worth my time to go back to the store (20 mins away) for a $5 discount. I consider it a lost cause at this point.
2. This young man has no inkling of negotiating with a customer, even when one certificate (larger at that) was found.
3. There is an OfficeMax which is located 2 stores down, which will serve well to purchased ink cartridges.

Today, BestBuy lost a very valuable purchaser over a trivial matter.