Best BuyReviews 1,797

Best Buy the worst experience ever. Do not trust Best Buy. Purchased a $2000 TV Screen on February 4th, 2016 ******* Katy fwy, Texas store. While at Best Buy we asked for the Elite program, after all we had a purchase larger than the required amount. Elite customers get to enjoy price match and can return items for 30 days. 7 days after we bought it we say it in special in the same store, and SURPRISE! It turned out the employee never updated our purchase. The manager said he could not help, so we called customer service. After numerous 45 minutes calls, they said they could not honor the price match policy because we bought the TV from a sub store inside Best Buy. So be AWARE, when you go in THEIR employee will walk you to the electronic section without making you aware that the electronics section is really Magnolia Audio Video which DOES NOT honor price-mach. They will accept your best buy credit card but you will end up hearing from best buy representatives that THEY ARE BUT NOT REALLY PART OF BEST BUY Best Buy is dishonest and will find a way to rip you off. For all the trouble, I was offered a $50. Gift card, which implies I would have to purchase from them again, of course I did not accept. PLEASE BEWARE! If you earn your money hard and want honesty, this is not the place for you.

I've ordered items online or had them delivered from Best Buy several times, and generally with good results. However, I had difficulty recently when I tried to buy a washing machine. I carefully selected one from the same manufacturer as my old one that was listed as compatible with my existing pedestal, and confirmed that Best Buy would install it on the pedestal (it says that clearly in their delivery notes). First I ran into problems because they scheduled me for delivery in the only hour of the day I could not be home and did not call me the day before as they had promised. I know they had the number correct because the driver eventually called me. I found out early in the morning of delivery and called as soon as they were open. The delivery people who mostly said (very politely) that they couldn't do anything. When the driver called, he said he couldn't do another time. Then, while waiting for a call back to reschedule, the driver showed up out of the blue. Yay! They took away the old machine no problem, but then wouldn't put the new one onto my pedestal, claiming that it was "missing" hold-down plates. I know it never had hold down plates, but they wouldn't follow through on installing it unless I bought a new pedestal. So, they left with the new washer and Home Depot got my money instead of Best Buy, just because they refused to set the machine onto the same spot where my old machine had worked just fine for 12 years.

So the bottom line is that Best Buy generally works well as long as there is nothing unusual, but you've got to have a LOT of schedule flexibility, and they have rules they don't tell you about up front.