I had a very basic but important to my business web site and email hosted with Verio for quite a while. Apparently they recently sold the company to another outfit that wanted to force everyone onto a new platform. The problem is that there was very little effort made to smooth that transition. I carefully followed their instructions and, despite my setup being about as simple as it gets, there were major problems and downtime with the first attempt. The support people were not well trained (didn't understand how DNS updates propagate, for instance), and unwilling to get higher levels involved. They announced that users would have until Jan 16 to complete the migration. Then, on Jan 4, without warning or notice, they simply shut off my old server and my site went dark. I had to scramble to get things limping, and there was little help about the differences in setting and usage (eg., not so much as a hint about where to go to login to my "control panel" until I sat through an hour wait to talk to support.)
This was a very poorly managed transition, done with little or no thought to how it would impact their customers. They are losing my business because I can no longer trust them to care for my business assets.
Update: after double charging me, they wanted me to jump through hoops to prove it rather than just checking their own accounts and refunding me. This is the very definition of horrible customer service. I strongly recommend against doing business with Verio.
Here's a quote from Wikipedia: "In late May 2015, Verio, as a business unit of NTT America, Inc., was sold to The Endurance International Group, Inc., a low-confidence provider of web solutions who generally tanks new acquisitions,..."