Best BuyReviews 1,797

My 80 year old Mother-in-law bought a new TV from BestBuy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that the screen was broken. Brought it back and they won't exchange it or give her her money back claiming she broke it because she didn't bring it back within 48 hours. Felt that Customer service was rude and condensending towards my Mother-in-law. Worse return policy ever! Never, ever, ever buy ANYTHING from Best Buy. They have just lost a frequent customer.

I should never have stepped foot in the store. I wanted to find out a bit more about what I was buying. The store wasn't busy at all (mid afternoon on a Monday), but NO ONE would wait on me! We finally got one minute of a computer guy's time and he was clueless about something as simple as an iPad sleeve. The check register woman was incredibly rude. I had my 89-year-old mother with me, as the purchase was for her. I'm sure she'll never go back.

I went to purchase headphones that let you watch tv without the tv volume on. We had a saleperson help us. We said we couldnt see the price, he said they were on sale for $80. Then we said we would buy them. He took them to the cash till. Then left. We the girl rang them in, I checked the bill and it said $100.00. I told her it was wrong. Then we had to have a discussion, because she said she has to charge the scanned code, I explained we were told by the sales guy, $80. He then came after 15 minutes of waiting, to say. He made a mistake! I said I didnt want them. Only then, they gave them to me for the price the worker in the store told us - $80.00. Felt sneaking and that customer service is not important.

I pressed a dish washer, refrigerator, cooktop, wall oven and pull out microwave. We bought the day after Thanksgiving. We new we would not want items until January. They had taken off Microwave know idea why. Never told us the cook top and wall oven would not be in until March. Now I have been with out stove sense December because I am redoing Kitchen. We could not wait that long. Changed the wall oven and Cooke top. Thought everything was done. Was told had to talk to same sales person because of price difference. Was told would take 2 weeks to get cooktop oven. My husband had to go back because that was unexceptible. Was told we would get the dish washer and refrigerator a week earlier. When the day came we did not get our order. Call and said 2 weeks later with the oven. Now my husband has to go back and talk to them. Very disappointed. With trying to get my order.

Only having truly shopped at Best Buy over the last 5 years I'm still amazed at how great the customer service and extended warranty plans are. My partner is on her 5th smartwatch/fitness tracker due to design flaws in previous models and I'm on my 3rd. While the store employees may not know the products specs 100%, the extended warranty and their return policy is worth buying to try with the peace of mind you can return hassle-free if needed.

I bought a laptop that was supposed to have MS Office installed, when it wasn't customer service quickly emailed me a key to get the download underway. Fixed in less than 1hr.

I bought my first smartwatch with the extended warranty, it didn't sync with my model of cell phone. Easily returned for my next gen, which lacked some features I wanted. Easily returned for my current smartwatch I'm very happy with. Never any issues!