Best Buy

If you need an appliance, save your time and don't go through Best Buy. I got a microwave and stove through them a few months ago. They showed up 2 hours after our time frame making us late for work. We decided to give them another chance since Home Depot did not prove to be any better when it came to getting a washer and dryer. They came out 2 weeks after buying the systems and within days the dryer was not working. We waited a few more days for a tech to come back out and he said the unit was defective. We called customer service waited on hold for an hour finally scheduled someone to come replace it. The guys never showed and never called. We called customer service and 2 hours on the phone fighting with reps (being called a $#*! by one of them) and speaking to a supervisor, they refused to come back out. They kept saying we missed our appt. It was a rainy day we were home and have 2 dogs we did not miss it, they skipped us. Now they are coming back out tomorrow to install the new one. This place is full of idiots who are disgustingly terrible to their customers! I will NEVER go through Best Buy again. We are elite members, you would think they cared what we had to say when we have spent thousands every year there!

BB has the worst customer service. I wish I had done some research and had read reviews before my purchase. I bought a chest freezer. When I took it out of the box I found it had a big bump in a corner. Possibly during shipping. Getting in touch with customer service is a nightmare. Every time you call the waiting times are over one and a half hours. If you try to chat online, it kicks you out because the systems are busy. They have no customer service email. When I finally made contact, they wanted me to take the freezer to the distribution center, over one hour away. When I asked to speak to a supervisor, the guy was rude and hung up on me. They would not send a delivery truck to pick it up and send a replacement. Feeling so desperate and helpless, I sent an email to the CEO, VP of Operations and VP of Customer Experience. None of them ever responded and nobody contacted. Now I have to get a truck and drive over an hour each way to the distribution center to return the damaged freezer. Never thought anything like this would happen to me. You could be next, I'm warning you.

I went a few weeks ago to buy a keyboard for my disabled son. It was "on sale" with $40 off coming to a total of $89.00 after the $40.00 discount.

Thinking the return was good for 30 days, and having my son who has a heart condition having to go to the hospital for a week, I thought that I could return it afterwards. Boy was I wrong.

The managers at Best Buy were horrid. They all ganged up on me and told me they could not refund even though I had the original receipt, the original box, and it had only been out for a few minutes for my son to see that it was too heavy and the keys were harder to use.

The employees would not budge and I was not leaving without my nearly $100.00 as I have bought many things from Best Buy over the years and thought this was ridiculous.

I cry when I am angry. They managed to have me standing, trying to get in touch with corporate, and crying! I called over and over again as I would either get outsourced to another country or get disconnected.

Finally, I reached customer service who told me this was wrong. Finally, after almost an hour of going through this ridiculous treatment after having worked all day, a manager finally gave me a refund.

I know I won't go back again.

DO NOT SHOP HERE! I placed an online order and it was a guaranteed delivery date. When it did not show up I called Best Buy. They said to call their carrier "Roadie" I was on hold for 90. Minutes with them, Roadie said that they "put the job out" but no one took it so it was canceled.The item was still at Best Buy. I spent another 2 hours on hold with Best Buy they said, yes the order was not picked up and we cannot do anything about it, wait 3 days then call us back and then we can submit it for another carrier to deliver. They refused to let me cancel they kept the order on hold and charged my credit card, they refused to connect me to a supervisor. PLEASE BEWARE OF BEST BUY!

I placed a order online with Bestbuy for two items, iPad and a Oculust gaming system for my child's Christmas, the day theme we're suppose to be delivered I was out of town for a mandatory work meeting, this situation occurred 10 days before Christmas, I contacted the company who assured me they would either refund or Redbox the items within 72 hours, I stressed to them how important it was for me to receive these items as they were the only gifts my children would receive for Christmas, They waited until the day of Christmas to email me and said they would not reship or refund, I spoke with customer service again she implied we were looking to get something for free because that's what a lot of people do.

If I could give 0 stars, I would. Over the last 3 weeks, I have placed 3 separate orders with best buy because each of my orders kept getting cancelled. Here I am, a customer trying to give you my money and you decline every method of payment. Each time, I have checked with my bank and credit card to ensure that all the details match EXACTLY. They all check out. My cards have been working fine for every other website. It's ONLY best buy that keeps cancelling my orders. Not only do they cancel, they don't even notify me of the cancellation. So I find out by checking the order status 3 times a day. Each time I place a new order, I reach out to an agent asking them to verify that everything looks OK. They always escalate it for "manual review" of billing information, and the orders ALWAYS gets automatically cancelled before this manual review even takes place. I have wasted so much time checking Best Buy over the last 3 weeks to see if the item's back in stock (I always buy the last or second-last one), checking my order status, and talking to their agents who have NO empathy whatsoever. I am beyond frustrated with best buy. Your system is terrible, your payment verification process is terrible, and your agents have no empathy. Nobody ever offers a solution, and this item is never in stock in a real store, so I am always forced to use your horrible website. I am DONE with trying to buy from your store.

This review is more about loyalty and good customer service than anything else after being charged a 100+% promotional interest penalty.

I made a mistake, and had a promotional purchase being paid on a monthly "auto pay" from my bank. I didn't pay attention to my monthly statements, because I knew it was being paid every month ( early every month). When I did look at recent statements, I noticed a problem. When I went back a few months, I saw where I received a $457 interest charge on a $422 remaining balance. I immediately called when I found the problem, and was told since a few months had passed there was nothing they could do now. I told them I would have paid the $422 if I would have known to avoid a 110+% interest charge.

I asked if they could split it or do anything as I have been a customer for 20+ years and literally have spent in excess of $20k. The answer from Best Buy customer service & her supervisor for that type of loyalty is "I am sorry - Nothing we can do".

I've learned my expensive lesson here, and will spend my money with a company that appreciates the customer. That definitely is not Best Buy.

BUYER BEWARE! Save yourself wasted time and effort in dealing with Best Buy's false advertisements and incompetence.

I ordered a "Deluxe Edition" online as stated in my e-mail receipt. Instead, they sent me the standard edition. Turns out, they adjusted their online title and deleted the word "Deluxe Edition." So, fine; let's say it was an title error online. Everywhere online and even the apathetic agent I spoke to on the phone said I could return in-store, but can you believe even the store refused to accept my return!? No offense, but what is this!? This just seems like a fishy scheme to steal your money and say, "Too bad, so sad."

(Best Buy did redeem itself slightly with the 2nd agent I spoke too, who was significantly more friendly and helpful, but I didn't want to waste time mailing the item back after all I went through already and risking any additional, surprise nonsense from this company.)

Please purchase from another store who cares and is actually honest about their advertisements. I can vouch for Amazon, which usually has better prices than Best Buy anyways; Amazon.com's customer service is excellent and efficient. When there were any issues, they'd resolve it ASAP. Honestly, I have no complaints with Amazon, and I've shopped with them for many years.

Stay away from this store if you're looking to buy smartphone! My story is very sad and because of the store I had a lot of hard time. I did buy two unlocked IPhones from them, with full payment in cash. No contract, no restrictions on it. I did told staff member that I travel a lot and that's why I need unlocked IPhone which can work with any carrier in any country. That's not my first iPhone, but it was the first time I get it not from the Apple store. So one week ago my daughter fly to Russia and replaced the SIM card with a Russian carrier, guess what we found out? The iPhone is locked! Can you believe it?! Apple in Russia can't do anything about it. AT&T said they can't unlock it because Best Bye sold me locked phone. So the manager in Best Bye from the mobile department was very ignorant and acting like what's your problem ma'am, use a WI-FI! Best Buy refused to solve the problem and all they offered was IOS reinstallation and cheapest prepaid phone compensation when my daughter came back with all receipts on hand. This is unacceptable and unprofessional. Stay away if you don't want to be in a situation like this one.

The Sales Associate Darren was very knowledgeable not to mention very patient & coueteous.My son and I were very indecisive about which products to purchase but Darren stepped up to the plate and assisted us so diligently which made our final sales transactions definitive & favorable. So thanks Darren for being a " SUPERP" worker... it's workers like yourself that make the company that you're working for outstanding! My
Son and I left as two highly SATISFIED customers.

In my opinion, Best Buy is positively the " bottom of the barrel "as far as electronic stores are concerned. I held 15 minutes to speak with someone in the Geek Squad (an appropriate name). Nobody ever answered the phone - the same thing happened when I called back to speak with a sales person, manager or any HUMAN BEING! I then called the toll free number and finally talked to a knowledgeable individual. After explaining my plight, he called the store number that he had available and, together, we held for one-half an hour with nobody ever answering - only spoke to an automated device. Finally, I suggested that we give up, because I was tired of holding the phone and was ready to prepare dinner. He was very apologetic that he could not assist me further and gave me the number of Executive Offices I plan to call them tomorrow and put in a formal complaint. This entire situation is bordering on the ridiculous. I guess the people at your Veterans Blvd., Metairie, Louisiana store just did not want to work, so they put the phone on robot mode and had a party in the store. I will never purchase anything from Best Buy or any of its affiliates again. They may not need my business, but I surely do not need them. In my opinion, they should go bankrupt. I will purchase any future electronic items from A-1 Appliance.

Do Not shop in the Westminster Store. Do Not trust their geek squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. I had contacted HP and they were willing to repair it for free because it was only 18 months old. When my Grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. I am disgusted with Best Buy. The sales team and geek squad are thieves. I understand they are in business to make money but really do they have a conscious? I will never shop at any best buy store again. I encourage others to boycott and if you do have to interact with them please help your elderly relatives when dealing with these money hungry criminals.

I frequently order and receive packages from online companies so I decided to test ordering from Best Buy online. It was a huge disapointment!

I ordered a $50 device with 2-day shipping. On the day the package was supposed to arrive I receive a notification from them saying it would be delayed. The next day they mark the package as delivered. Unable to find the package, I check the tracking number and it specifies as awaiting pick up! I soon discover that they ship packages with the "signature required" option and that cannot be changed. After speaking with their customer support twice and not having anything resolved (except for false promises) they shipped a new item which again will require signature (despite them saying it would not). So I already know I won't get the package and will have to wait for a refund which might only come 2 months from now...

In summary, do not order from Best Buy online if you are not home the entire day for when your packages are expected to be delivered.