Rose M.

If you need an appliance, save your time and don't go through Best Buy. I got a microwave and stove through them a few months ago. They showed up 2 hours after our time frame making us late for work. We decided to give them another chance since Home Depot did not prove to be any better when it came to getting a washer and dryer. They came out 2 weeks after buying the systems and within days the dryer was not working. We waited a few more days for a tech to come back out and he said the unit was defective. We called customer service waited on hold for an hour finally scheduled someone to come replace it. The guys never showed and never called. We called customer service and 2 hours on the phone fighting with reps (being called a $#*! by one of them) and speaking to a supervisor, they refused to come back out. They kept saying we missed our appt. It was a rainy day we were home and have 2 dogs we did not miss it, they skipped us. Now they are coming back out tomorrow to install the new one. This place is full of idiots who are disgustingly terrible to their customers! I will NEVER go through Best Buy again. We are elite members, you would think they cared what we had to say when we have spent thousands every year there!