Best BuyReviews 1,799

Ordered a tv online and had it delivered in just 5 days. Excellent customer service. We love our new set and could not be happier. Price was the best we could find anywhere. Thank you

I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas They are not worthy of anyone's business.

As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.

Company suppose to get signature for item being delivered doesn't follow it and item is missing and won't refund me after they said multiple times they would.go deal with a more reputable company.

Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again.

Purchased a dishwasher. Delivery/installation crew claimed the water supply fixture for the dishwasher/sink was "totally" corroded and needed to be replaced at an additional cost of $450, on top of the purchase price. How convenient that they were there to do the job.

See the image gents. Where's the corrosion?

Plumbers also told me the wiring harness recommended by Best Buy and purchased for the install was risky and not recommended, but they did not offer an alternative. I assume that involved some effort to line their pockets as well.

Really poor form on the part of the plumbers, trying to milk someone for their personal gain when they were there to do a job for Best Buy. From the reviews I read after the fact, I don't find it surprising that Best Buy is affiliated with dishonest brokers.

I requested a complete refund. Despite being able to take my money immediately upon purchase, of course, they told me it would take days to process the refund.

Buyer beware!

I bought a camera, and a computer for a total of $3,765... to pick up, they tell me that the camera will be ready 6 days later, and that the computer in 1 hour, I decide not to wait and they tell me that I can pick up both at the same day, when the camera was ready, I return again to pick up the camera and the computer, (6 days later, when they tell me it is ready)... and that same day I show up at the store. Miami beach they cancel my computer order... I place the order again
I purchase the computer, and they tell me that it will be ready in an hour, (this was already the 9th day after making the first purchase) I go back to the store to pick up the purchases, they tell me that they are not ready yet, I'm leaving again without the money, or my purchases, I return again on the 11th day after my purchase they tell me that they have a problem with the system, they call me the supposed manager of the store, his name is ERIC
He tells me that they can't give me the computer but they can give me the camera,... 25 minutes later, I was waiting for an answer, I talk to ERIC again and he already tells me that he is not going to give me the camera either, they call for another person... but no body have ant answer... I was waiting for two weeks for my purchases, I didn't get my money either, we were waiting for 2 hours in the store and when I complain about my case ERIC starts insulting my mom and me, and cancels the
Order... ERIC disrespects us and makes xenophobic comments to the point of almost hitting my husband, because he defended us, and when he sees that my mother is recording it, he changes his way of speak...this It also happened to two other groups of people who were in line, they were waiting for their items, they were not delivered either and their orders were canceled too... the worst experience, do not go shopping at that place, the store is located in miami beach you can be attacked physically by ERIC... at this moment I don't have my purchase, or my money back!

I never received my order that was supposed to be delivered in a few days. I followed up after almost. 2 weeks and saw that someone from Shipt picked up the order to deliver and then canceled it two days later. Absolutely no communication about this from Best Buy. I have done a few chat supports to resolve this and get my order through store pick up and keep being told a later and later timeline for reviving a confirmation email that would allow me to pick up my items in the store. I can't believe they are able to run a "business" like this. Quite honestly it feels like a complete scam at this point.

I purchased an open box "excellent" TV that wa listed as being in perfect shape and had it shipped to my house. When it arrived, I took the TV out, put the stand on, sat it on a stand and hooked up all the wires. When I turned the TV on there were lines and color marks all over the TV. Apparently, this "excellent" TV was never even checked by Geek Squad to make sure it actually worked! This doesn't surprise me because when I took it back to my local Best Buy store in White Marsh MD, I found that no one actually WORKS at Best Buy. I wanted to exchange the TV but after waiting for 30 minutes for some help I left along with two other people who were complaining about not getting helped. There were plenty of so-called workers there, but they were just sitting around on their cell phones. I asked the manager to get me some help and he quickly walked away and said he would call someone, but no one ever came to help. I NEVER plan on walking in Best Buy again and with this type of pathetic, lazy, and incompetent service Best Buy probably won't be in business much longer…

"I am really disappointed with Best Buy. Every time I used their credit card, I paid it on time and in full. Lately, I went to Best Buy in Lake Mary, FL, three times to buy an iPhone 15, and they told me they didn't have it, asking me to come back in 3 months. Then, I went to buy ink for my HP printer, and they said they didn't have that either.

When I returned to buy the iPhone, they told me my account was closed. When I called customer service, Mr. James, a supervisor, was very kind and transferred me to the CTBank team. I spoke with Mrs. Dora, who was professional but didn't resolve my problem. She said my card was closed because it was inactive for a year, which is not my fault. The times I went, they didn't have what I was looking for! She told me I had to open a new account! How can they close an account without prior notice! I never missed a payment. She advised me to open a new account, which will affect my credit score. I am truly disappointed in this store, BEST BUY; it should be called THE WORST BUY. They don't value their customers, nor do they care to resolve the issues caused by themselves."

I bought a refrigerator from Best Buy and had to order an ice maker. They came out three times to install and I now have to call a plumber to fix the valve they broke.

I recently had a dismal experience with Best Buy, which has led me to leave this one-star review. When my devices malfunctioned, Best Buy didn't step up to either replace them or provide a refund. The Geek Squad member I interacted with seemed ill-equipped to handle the situation, and the overall service was nothing short of dismissive.

Approximately a year ago, I made a significant purchase, including a modem and router, with a four-year protection plan. Despite investing $450 in these products and the protection plan, I was left with no choice but to accept a $450 gift card refund after only a year. This falls far short of what a protection plan should deliver – I expected a proper refund, not just store credit. To add insult to injury, no replacements were available in any of their stores.

In summary, it's best to exercise caution when considering Best Buy and their "protection plans." They've failed to fulfill their commitments, leaving customers like me deeply unsatisfied. This unfortunate experience has shaken my loyalty to Best Buy, and I would strongly advise potential customers to be wary of their unsatisfactory service and questionable protection plans.

Never go to this store. Terrible customer service, uneducated employees, aloof management, and overpriced products.
Tried to have a head unit and a camera installed here. Took four visits for a total of 20 hours. Damage done to the runners on both sides of the vehicle. Work looks terrible. Loose wires, crossovers unsecure hanging, and he didnt even bother to secure the fuse in the engine compartment. Left with half of the features not working on my head unit and will have to pay someone to balance the amplifier. Installers name is Brandon Shumate. DO NOT LET HIM TOUCH YOUR CAR!

BEST BUY Canceled My Total Tech Membership without me Asking

The option of zero stars was not an option so they got one star without it being warranted. Best Buy cancelled my Total Tech membership without me requesting it to be cancelled. I had almost a month left on my membership and planned to purchase a car stereo and have the radio installed as a part of the plan. When asked why my membership was cancelled, the person told me that he was reading from the notes and he was sorry for my experience. Then, he asked me if I had purchased the car stereo yet. I told me no. He told me I could purchase the stereo and the new plan at the same time and I was assured then that I would be able to have the membership. Best Buy does not want white people as managers, and I guess that goes for the customers as well. If this is how they treat their "white" customers, then maybe they can move to Mozambique. Now, off to google Best Buy's competitors to give them some loyalty and business.

$189 penalty to cancel my membership! Worse, It renews automatically next year and no, they can't stop the renewal now. If I don't call to cancel in time next year it's another $240. Incredibly unbelievable but true as I called two agents and the store to confirm

I've been super lucky and found some great deals on open box items via the website. Got my son a pretty spectacular gaming laptop for Christmas at around 60% off the regular price.

Went in to Holmdel NJ best buy with a cracked iPhone screen. Simple repair at any location. Went to an authorized apple service center only to have them brake the phone. Geek Squad should be moron squad. Apple should take away the authorization from Best But. LONGTIME CUSTOMER NO LONGER A CUSTOMER. STAY AWAY FROM BEST BUY GEEK SQAUD

Went to the Cedar Park store to buy a new Ipad. We asked about a data transfer and the clerk wanted to know if we had a subscription and we only have the basic rewards plan. The clerk tried to sell us a $179.00 plan which included data transfer other wise it would cost $100.00. I said and we left.

Not only did they lose a $500.00 sale, I will not buy from them again.

They said they don't do it, discard appointment line for whatever, my day is gone. No way to arrange more important things. I was nearby at the time call and get confirmation for it.