Bensons for Beds

Spent £1300 on a Bensons 'Bespoke' mattress and was told how wonderful it was in branch. Little did I know only 4 months on it was going to cause me to be awake in agony every night. It's completely collapsed were we both lay the springs are clearly faulty it's like laying in a hammock. Wrote to Benson who completely ignored our email and clearly don't care. Utter crap!

Ordered divan bed. Wanted 4 drawers in base. Bed came 6 weeks after ordered. 2 drawers are not fit to use, runners missing. Telephoned customer services on hold for over an hour to be cut off before speaking to anyone. Rang again and asked for a call back. Lady called she ordered bed runners for drawers. These will be sent through post and I have to fix them on myself! For a bed that cost just under a £1000 this is disgraceful

Once again bensons for beds didn't deliver their promise. I have been having issues with a bed and mattress I purchased over a year ago and I have been emailing and sending pictures since then. Now they want to replace it! I don't want your faulty products and I want a refund and you can take your faulty product! Shame on you and im taking this further and I will not stop until justice is served.
Look at the pictures and you can see it's broken and there is a big dip in the mattress! Disgusting treatment from them im so shocked

I stumbled across a review by a customer who had ordered their bed in feb 2020 just like we did and I thought I was reading my own story. On difference is we made sure we got our money back. The customer service we experienced was horrendous. 4 failed delivery attempts, being robbed off by the staff in store, multiple delivery dates changed on us. I cannot stress how bad this company is. You cannot discuss your delivery with the in store staff you have to go through customer services so you're constantly battling forth and back with the info from customer service and the in store staff. So the manager of the store on white city Manchester (lee) was caught basically bad mouthing us because they forgot to put up on hold so we got issued a refund straight away. Fight for your rights people!

John and Callum were very polite and helpful to pensioners when they delivered the mattresses. We were very pleased with this experience. Would highly recommend them.

Bought a mattress from the Redditch store 2 years ago. Have tried to contact customer service for 3 months to no avail. We were told we would have to pay £30 for someone to call out. That is part of the useless 5 year guarantee. We are pensioners and my wife is disabled. We just want a response, please stay away from this company.

I had a bed and headboard delivered today when opened they both were water damaged when the delivery men brought it in, they said water had got into the delivery van.
I went to set it up and found there was no feet to go on it.
I then tried to put the headboard on and the screws with it were too small and just fell through. I am now waiting for a new bed to be delivered in 4-6 weeks.
The only reason I set it up is that I have no choice, I'd be sleeping on the floor.
I originally ordered a different bed in January and cancelled in March as I kept getting delayed delivery emails.

Bed bought back in march 2019 not even used on a regular basis. Bed was bought by my son a small double storage bed. He is now moving out & taking the bed with him so when we came to getting it ready to move noticed that the matteress cloth had warn away along one end showing the cage which holds the springs in. The hydraulic arms that lifts the storage platform leaked oil or grease & the base supports under the bed are coming away only held in place by a couple of staples all very inadequate. Bensons want us to pay for an independent inspection to verify our complaint & then only reimburse us if it's found to be faulty. We have already sent them photos so there is no need for further inspection. Would strongly advise anyone NOT to buy a bed from Bensons beds as they do not uphold the 5 year warranty that comes with their beds. See photos attached.

9 months ordered 5 door glass wardrobe. First one come damaged. Then ordered a new one. Was left with 2 massive wardrobes. Where it was messed up that other new one wasn't constructed when old one came down. Considerable amount of stress we have been through. Second one went up. Then discovered it was built wrong. So demanded a refund. I asked for compensation as it was so stressful! Made probably 30 phone calls as well. Never again will I shop in bensons.

Rubbish delivery. Delivery time slot is 7am to 6pm.
If your miss their call(3 times in same minute). They will just skip and rearrange your full paid bed to be delivered 10 days later. Tried to call to delivery team and ask for any sooner delivery time, the lady answering my phone very rude and not even trying to help. So enough after paid two months before but still need to wait 10 more days.
Never use them again in my life.

The worst experience I have ever had with any company! Everything from the moment my payment was collected was a nightmare. My items weren't delivered for months (it was supposed to arrive 22 Feb and we are 13th April now), with delivery date moving 1 day before it was supposed to arrive 4 times! No one communicated anything with me, it was impossible to reach out to customer service. I was calling and waiting for 40-60 minutes and gave up multiple times, requested a call back that NEVER came, wrote multiple emails that were NOT answered. I had to live for weeks on the floor because my bed hasn't arrived and keep my belongings in boxes because my wardrobe has't arrived too. This company doesn't care about the customer, is not reliable and all they want is to take your money.

I am disgusted with the way Benson beds treated my daughter with a resent order she ordered two beds for her children and only received one they tried to explain that they delivered two after a lot of arguing they said sorry your right that they only delivered the one now she has to wait another month for the other one my daughter went against my advise I told her what a bad company you are

Bought a king size bed, it went faulty within weeks. Bensons said bed was end of production and gave us a credit note to buy another bed. Next bed was worse. Credit note was more than the bed, they kept the difference. Bed faulty. Investigator said bed was sagging but needed to sag more. No swapout. Went on Rip Off Britain and Benson's completely ignored the TV program. The mattress was dumped on Rochdale's municipal dump. Waste of big money. The base had to be repaired by me using plywood. Dishonest company. Avoid.

Very helpful when you're interested in buying but not at all interested once you've paid.
Bought an expensive bed from Bensons but they sold us the wrong mattress unbeknown to us. It was the same but the comfort they gave us was wrong as we wanted firm which was also recommended by themselves after doing checks on our sleep patterns. However the mattress we had was deteriorating quickly and during lockdown they weren't contactable after several attempts even though they were still working. They told us as it's outside of the six months warranty there's nothing they can do. Phone calls and Email after email They just copied and pasted their replies. Lumped with a poor mattress which is only good for the tip. Terrible unprofessional customer service. I would certainly look elsewhere for a more professional outlet other than Bensons who don't know how to treat their customers properly.
Don't waste your money...

They are deceitful and shirk all their responsibilities for what they sell, onto other companies. Avoid Bensons for Beds, they are a mickey mouse company with bare face liars for sales people. I thought in 2021, a company on this scale would be answerable to someone, seems they arent and they know it.

We bought our bed in February, had the delivery date changed several times by Bensons, lost the bed, given our bed to another customer, wasn't on the lorry when it was to be delivered, the bed frame is here, but we don't have the mattress. Etc. Went into the store and asked for a refund, they said they would have to take a 20% cancellation fee (That would be £250-£300) or wait till the 30th July for the bed. That was a two-month wait! Now we've been chasing and asking for a confirmation of delivery, they said the warehouse cannot locate our goods, so they have reordered it. So that will be another 3-4 month wait. Shocking customer service, staff don't care and tell you there is nothing they can do. Taken our money, but no bed. We will be taking legal advice and probably end up taking Bensons to small claims court. I will be giving Bensons negative reviews on every social media platform.