Ordered divan bed. Wanted 4 drawers in base. Bed came 6 weeks after ordered. 2 drawers are not fit to use, runners missing. Telephoned customer services on hold for over an hour to be cut off before speaking to anyone. Rang again and asked for a call back. Lady called she ordered bed runners for drawers. These will be sent through post and I have to fix them on myself! For a bed that cost just under a £1000 this is disgraceful