BellelilyReviews 922

Well what can I say. This is my first and last time I will be ordering anything from this company. The quality of their product is pathetic, their customer service is unbelievably pathetic, you can not reach them in any way, as if they really don't care about your order other than to get you to order from them. Well all I can say is I wish them well, because God says do unto others as you would have them do unto you. So that's what I am doing. Hope you have a better time with your order.

SCAM!
Ordered pyjamas in small for my sister as a Xmas gift. Terrible quality and way too big. Be aware of their own reviews too on here. Despite saying they have a returns policy on their website, they don't. After various email attempts to return the product and being asked various times for photos of my sister wearing the pyjamas (Xmas gift) I was eventually told I could return the item but that they are based in China and it would be too expensive for me to return it. Most companies I've dealt with before offer a free returns policy. So instead they offered me a 10% discount on a future purchase. AVOID. Best to pay a bit more from a company within the UK and get the customer service you'd expect.

Their clothes don't fit. Their material is so cheap looking and falls apart. They won't let you return anything. They absolutely don't give any refunds even when their sizes are way off. They pretty much steal from people. They are a scam. Here's what I ordered in pics. This is what I got. Looks nothing like the picture. The material is cheap Christmas tree tinsel. Thats what It felt like. Ugly. And too small. They wouldn't give me a refund.

I don't usually like to write poor reviews, but I must warn others about this company. They do not stand behind their products and do not provide a way for customers to return anything if it doesn't fit. I ordered two items. One was defective and the other the wrong size. They asked me for photographs of both which I sent. Then, they refused to refund me for the defective product and told me it would be too expensive to return the top that didn't fit. After writing back-and-forth about 30 times, I gave up and excepted a partial refund. Basically they kept enough of my money to cover their cost of the products and I am stuck having paid for sandals that are two different sizes and a top that doesn't fit and looks terrible on me. I do not recommend this company to anyone.

I wanted to give this website a try, as their clothes look so cute online.
I ordered 3 items that costed $75 all together. I received the items and 2 of them did not fit properly. When I asked to return them, they stated I needed to send them my bust/waist/hips size. Then they said their size chart is clearly stated on their website and I should have read it more carefully. (If anyone has ever ordered something online you know that reading the size chart doesn't mean it's going to fit how you want it to LOL)
After going back and forth for a few emails, they THEN asked me to send pictures of myself wearing their clothes so that they could determine if the items fit me properly or not. I found that to be very inappropriate.

Long story short, this company will refuse to let you return any items no matter what your reasoning is.

Don't waste your time on supporting their business because they won't waste their time providing you good customer service.

I thought I was getting cute Over the Knee socks when I made my purchase at Bellelily but sadly, I was mistaken. I didn't read the full return policy and didn't realized that even if the socks came extremely oversized and in the most scratchy and awful material, it would cost more than it did to purchase these socks. I didn't know it was from China while making my purchase and did not know it would cost $7 to ship it both ways. That would be $7 out of my own pocket just to have these horrible socks removed. Please DO NOT ORDER FROM THIS SITE! It's a scam!

I will never order anything from this manufacturer or site again. I ordered 4 different items and all were terrible and cheap. Nothing like the pictures online. I had to send over 20 emails requesting information on returning items for a refund. Had to provide pictures of items, keep requesting information, would receive the same email over and over again, as if it was being sent automatically. Finally received a return response, which required me to pay for shipping, no guaranty on receiving or I could accept a refund of 20% of my purchase expense. I accepted the 20% and it is months later and still waiting. I wish I would have researched this company prior to ordering anything. Do Not Order from this site.