Bell Canada

MOST EXPENSIVE TELECOMMUNICATIONS AND INTERNET PROVIDER IN THE WORLD.

CARTEL BY DEFINITION: A cartel is a group of apparently independent producers whose goal is to increase their collective profits by means of price fixing, limiting supply, or other restrictive practices. Cartels typically control selling prices, but some are organized to control the prices of purchased inputs. Antitrust laws attempt to deter or forbid cartels. A single entity that holds a monopoly by this definition cannot be a cartel, though it may be guilty of abusing said monopoly in other ways. Cartels usually occur in oligopolies, where there are a small number of sellers and usually involve homogeneous products. Bid rigging is a special type of cartel.

I took all the services from BELL. The internet in my house, 2 phone lines, and one deal of BRING BACK PHONE. Now after some time I have problem in my phone, and nobody is helping me out, they are asking me money to fix this.
I am paying almost 220$/month for the stupid service.
Keep yourself away from this FRAUD company.

My internet has stopped working and I had to give a call to their support team. After contacting the support team they set an appointment the next day and the technician said that he was unable to fix the issue as he wasn't trained to do so. I then gave another call in which they said they had to send a technician the next day from 12PM to 5PM. After doing so the next day at 5PM I have gotten no notices until 5. At 5 I got a text stating that the appointment had to be moved once again to the next day. I gave another call regarding the delay and they still were unable to send a technician until the next day. There has been a terrible communication and received a message last minute as I was waiting the entire day.

Bell Canada are Thieves I had one of the unlimited internet packages when I would get my bill it would not be for the agreed upon amount there would be huge charges with no explanation. I would call asking why my unlimited internet was twice the price and ask for a break down of my bill. Bell would mail me an amount owing statement with no break down each time I asked when I told them to send me a proper breakdown or cancel my account they put the mystery amounts in as "usage fees" adding random charges to unlimited internet makes it not unlimited they would threaten to send you to collections if you did not pay the random charged they would add to your bill needless to say I stopped doing business with these thieves for life you would be better buying internet phone of cable from a shifty guy in a trench coat in an alley way you would face less corruption and theft that way. 0/10 do not give this company your money they will steal from you and if you call customer service they will leave you on hold for hours hoping you will give up.

If there was a 0 rating I would give that. Please get more knowledgeable reps. I was told 3 different things by 3 different people (in store, on chat and on call) and it's cost me $60 because no one seems to know what they are talking about. And my issue still isn't resolved. No one seems to have any record of the previous conversations, just say things you want to hear but don't bother to follow thru. 3 days ago on chat I was told I would be getting a call the next day but I never got a call. I called myself today and was told the request was never put in. I was promised a $15 discount on my plan but I ended up getting only a $5 discount. The solution offered by Eric was to change my plan to a less data plan and still not with the full discount I was promised. Said he had forwarded my request to the "back office " and I "may or may not get a response ". Some customer service. So basically I'm sorry we keep saying things but we can't do them. The way things are handled are a mess. I've been with bell for many years and loyalty definitely means way less to you guys then you pretend. No wonder people hate the customer service. Let's see if "the back office " bothers to call.

When I called to cancel a service, their disgusting cancellation dept tried to force me to keep the service plus tried to sell me more services that I said I do not use and kept aggressively pushing the services after I had said "No". Next time I will hang up on the obnoxious employee and call back to deal with someone else. This has left me with a worse experience that I now wish to terminate all my Bell services.

This once respected company has gotten carried away with their longstanding power and behave like dictators. The nerve of them to ask potential customers for identification, such as driver's licence, SIN, passport, residential history, dob, etc, as if we are all closet terrorists, yet they willingly take our money. It seems the policy makers at Bell suffer from paranoia or bigotry.

I do not care for their pure fibre, no one needs such fast speeds, people have other matters in life than to dawdle away time playing antisocial online games and becoming obese from sitting in front of computers. I hope all customers eventually desert Belch Canada.

Beware of BELL CANADA billing practices. Be sure to CAREFULLY check every invoice that you receive from Bell for any telephone, satellite TV or Internet service. BELL quietly sneaks in extra charges and fees onto their invoices without previous notification because most people do not bother to read OR dispute their monthly billing charges.
1) BELL quietly added a LD Connection Fee, because I did not have a long-distance plan with them.
2) BELL quietly added a Paper Bill Fee, to force me to pay online.
3) BELL stopped sending me a paper bill for 3 months, then phoned to tell me that my account would be cancelled if I did not pay my charges, again trying to force me to pay online.
4) I purchased a satellite TV Box thru Bell, and they did not include the remote. Buy it
From their The Source, because it includes the remote.

Not sure how this can be so complicated for Bell and their Fibe TV offering. Rogers has been doing all of these things I'm about to mention for years.

1. Record an entire season (ie. Record all Raptors games no matter what channel they are on or an entire tennis tournament).

2. The ability to extend the scheduled recording by 1 hour. What if the tennis match runs longer? Why is the max only 30 mins?

3. When recording TV series why is the recording settings restricted to a channel. Sometimes the series moves to different channels. Rogers gives you the option of "new episodes" on "any channel".

4. The Bell Fibe TV App has the season number and episode number displayed under the thumbnail, then why can this not be shown in the description or title line in the list of PVR recordings on the TV. Come on, not that complicated.

5. While talking about the PVR list, how about adding a "Continue Watching" category so we know wish shows we have started watching.

Would really like all of these PVR issues to be resolved. Mostly pretty straight forward database querying.

Wish Rogers was in my area. Feels like we have stepped back into the stone age without these few simple features that would be easy to implement.

So I just found out I had a bell account I never opened. I called and spoke to a very nice lady. Unfortunately my call was cut off. I call back wait on hold for ever. To get a different person. I explained I just got their number from equifax about fruad. This guy treated me like a peace of $#*!. When I said you can give better customer service I was told this isn't a customer care line. When I asked to speak with a supervisor I got I am the supervisor. I said you have a boss and i would like to talk to them.
I was told again he is the boss.
At this point I am heated to find out what I found out today. I have been on the phone 8 hours calling and talking to people. Everyone had better customer care then this guy. I was told they won't clear the account and I can live with it.

Well ok sorry sir I will have it cleared and you should not have a job at all.
When the drivers license doesn't match iv never lived out of bc but you won't clear the thousands owed. You guys are truly a joke and I will not stop tell i get it cleared off my name.

Worst experience ever! I have placed my new device order on 27th if August. They failed to deliver it and returned to their warehouse on 8th of September. The new order handling period has started on 14th of September. As of today (22th of September) I still didn't receive a Tracking number! The order has been placed when there was a sale. Apparently, they don't fulfill their orders when you buy them on a sale! Since 29th if August, I have been calling them almost everyday! Everyday, same b. Ll$#*!. "You will get a tracking number tomorrow" This is the last day of their guaranteed handling period. I am taking the case to the customer court tomorrow. I regret so much choosing Bell to get a mobility agreement. NEVER GET YOUR DEVICE FROM BELL!

Earlier today I was talking what a supervisor from bell mobility and the experience I had I was very very bad unacceptable she didn't even try to help me when I told her I was going to change provider her response was OK she didn't try to say or to help me stay away from Bell.

If I can give less than a star I would! BELL HAVE THE WORST CUSTOMER SERVICE EVERRRR I won't recommend anyone to have any service from them! I ordered a sim card and cellphone from them two months ago and they lost my package and I've been trying to contact their customer service and because their awful and unprofessional services they couldn't solve this problem!

Stay away from Bell Canada
So if I could do half a star I would. I swore I wasn't going to join Bell again but the offer was worth the try. Boy was I wrong. I joined them again on Sunday after 6 Bell free years. It starts with the internet. They brag about having the best internet around. Thats if they have agents or representatives that actually know what they are doing. I had a guy her for 5 and half hours. He did not have enough experience to complete the job. Now I am still waiting for the internet to be installed to my house. I never get an agent on the phone from Canada where I am from I get agents from the Philippines, and India, and most have broken english. I find it ridiculous that Bell a Canadian company can take advantage of other countries work laws and cheaper minimum wages. Yet want to over charge they're customer's while offering bare minimal service and education to they're employees.
They are crap and if anyone has idea of going with Bell DON'T. BELL (MOBILITY, INTERNET, AND TV) SUCKS. STAY AWAY

On the 11/02/2023 i called bell for service,the asked for deposit,even though i have a credit card that is always paid on time,so i gave them a 300.00 deposit,the 15/02/2023 they install the service 4 days after having my money,on the 17/02/2023, the prevention whatever that is,they call me and tell me i have to go to a Bell store to verify my identity, i told I dont have time,now keep in mind they have 300 of my money,within an hour of that call they suspended my service,while my daughter was working at home.
Bell canada has a pair of brass balls asking for my deposit which i gave,and they received,was approved the service and two days later they suspended the service without giving me ample time,they my money for 6 days,didnt here me complain,worst company i will stay with Videotron, they reconnected in 15 minutes, i have been with them for 25 years,i dont know what I was thinking that Bell changed
8 days later i am still fighting to get my deposit back,which only took them 45 seconds to get. I made a complaint to the CRTC, I will let you guys know what happens

Had a 2 yrs contract with bell for my cell phone and boy did i regret this choice.1st my contrqct stipulates 60$ for the phone plus 60$ for the service,seemed ok eo i signed after a while they started harassing me as soon as my bill came out calls txt etc 3 times a day.like im suposed to have at least 2 weeks to pay my bill but they keep harrasing.2nd,outta nowhere they started charging extra months in advance!bringing my bill to 180$ +tx,so when i caught covid last yrs and was out of work for 2 weeks by the time my next pay came in they cut my service for exceeding the 250$ 2 days before payday plus they charged 50$ extra to reactivate my phone plus lets not forget all the harrassment i went through during this time even if i told em many many times that my bill would be paid on payday.my advice,DONT DO IT LOOK FOR ANOTHER PROVIDER

I would like to clarify that Bell Canada has no interest or responsibility in taking care of the customers they have. I have been a customer of theirs for 3 years in their mobile line service, but I found that the price is very expensive and they have not given me any new offers during these years. After that, I subscribed to home internet, and the price was reasonable for the first year. After the second year, the price doubled. I said that I would like to change this company, but I continued after the Internet accident in Canada, but Bell would not be affected. I said, "I am a good service," but I said I would change it because of the high price, and from how much? One day I saw a representative from Roger in the building where I live selling new offers, so I asked him and he actually gave me an attractive offer, so I agreed to change the internet service from Bell to Roger. I also asked him about an offer for mobile phones and he told me yes we have because you will get the home internet. I will give you an offer and he actually gave me an offer. Tempting and that's the problem with bell. When I changed my mobile service from Bell to Roger, Bell fined me a $142 bill because I used the data package for an increase of 1.5 GB before the middle of the month. My subscribed package is 8 GB, and when the company changes, it is not necessary to exceed half before the middle of the month, meaning only 4 GB, and I exceeded it. For 1.5 GB, is it possible that 1.5 GB costs me 142 dollars? This does not make sense at all. When I called customer service, the representative told me this amount is because you have exceeded half and that you left the company without warning, and if you return to us, I will cancel this entire cost. He surprised me with an offer of 80 GB. Instead of 8 GB at a cheaper price than what I was at, is this possible? I call it stupidity and lack of interest in the customer, even in the offers, for 3 years and they will not provide any offers, so I returned so as not to pay this amount, but I will not advise anyone to subscribe to them. Thank you Bell for the service without any experience...thank you

I have been paying for 500 mb/s service for over 2 years and only went to BELL Canada because of a door to door sales guy who made several promises and delivered NONE. I have never achieved the speed I have paid for despite service visits and endless calls for resolve. I have paid approx. $80.00/mo. For service equal to others $40.00/ month plans.
When I call Bell, I have an auto attendant who gives options upon options and if I don't make the right choice, I get disconnected.
IF one succeeds at speaking with a live person, good luck. They too love to disconnect the line or transfer you to be disconnected by the next person (might be trained to do so). Questions: Why is it necessary to answer 10 questions so they can transfer you to someone else who will ask the same questions again? And if I am using Bell "CANADA", why do I have no option but to speak with someone in the Philippines (or India)? Don't be surprised if asking to speak with someone in Canada gets your call disconnected too. If you have the time to spend (2-4 hours), you might eventually connect with someone who will try to help but really doesn't... In the end, you have waisted most of your day, have only become driven to drink and resolved nothing.
I find it curious how "Executives" who likely have educational degrees and excel beyond most of their coworkers, cannot seem to grasp how they are NOT improving the client experience but making it increasingly difficult to get what CUSTOMERS pay for or at least acquire some resemblance of satisfaction in using these companies? What are these "executives" being paid for anyway?

I would love to see 90% of clients leave all at once so BELL and ROGERS and alike go bankrupt only to be replaced by companies who actually care about their clients and the services they promote.