Bell Canada

They lie continuously over the phone to keep their abused clients. Eventually, you'll feel foplish, lied to, and used seeking anywhere but Bell to become your service provider. Ashames they're a Canadian company.

My mother is 82 years old. She has been without a phone for 3 days. We have called (one hour wait time!) and finally been told a technician would come by between 5 and 9 pm. No one came. A technician called from Markham Toronto saying he would come in an hour then a texte saying he had solved the problem, but the phone line still didn't work and he was in Ontario rather than Montreal, Quebec. He told me to do what I wanted, call back Bell or change companies! (Bell Fibe tv also not working! Error 1202 unknown to technician).

Thieves of the highest order and crappiest internet service you would ever find. Their service are mediocre I have no clue why they charge so much.
I set up my internet and specifically asked that there be no contract. The useless agent confirmed there'd be no contract. Coming to find out she placed me on a 6 months contract and there's a penalty fee to cancel their mediocre service. I am so upset.

After two months of sporatic internet, (out for two days at one point), maybe two hours phoning, chatting, etc, etc, we found ourselves with no internet yesterday ( August 26). As usual, I check for possible outages on my phone, none indicated. As usual, I do the modem reboot, the virtual repair, all of which adds up to more wasted time. They send a tech to my home, an arrogant and condescending one at that. After about one half hour, he announces that he is out of time, and we will have get another tech to come and continue. On his way out he says he just got a text that there is an outage in our area, (wow, that's a surprise). That was confirmed on my next "chat", after they escalated me to level 2. All of this nonsense, sending out a tech (who will never enter my home again), when all the while it was an outage as we thought. Don't know why I gave them one star.

We cancelled our internet service, returned the equipment, and received confirmation of Bell receiving the equipment back. Started receiving overdue payment notices, called, and was told it would be rectified. By the 3rd month we contacted them and stated we have returned the equipment, had a receipt they received the equipment back, how could we be charged for a service they COULD NOT provide. Makes no difference to the robotic customer service personnel at bell, it's all about profits and not logic. We paid as we do not want this to hurt our credit rating.

Bell Canada doesn't understanding the meaning of the term "customer service". In short, it is impossible to get satisfaction from this company that seems to control so much of the airways, both in communications and media.
Trying to get to a human that understands one of the two official languages of Canada is almost impossible. If I hear that recorded message of "how important I am to Bell" again I believe I will become sick; sicker than Covid 19 made me.
Stop pushing on-line contact and bring people back to your Customer Service Department.
PS Bell I don't want your app. I am not interested in upgrading the cellphone I own, and I definitely don't want to subscribe to your extremely bias television stations

The only reason that I am giving one star is that I can't give lower, it is really worthy of a negative star rating if rated on a scale from 1-5. I contacted them with an issue in early September. After being on the phone for over half an hour, I finally was able to speak with an agent. She said she would help, and started us through the process. She then said that she would transfer me to someone that would complete the service, and I was put on hold for over half an hour. The person that I was transferred to said that there was no record of the process that had been started by the other agent and started me through the process again, then told me to hold for someone who would complete the process. This cycle repeated itself several times until finally I was assured that the process had been completed. It is now almost the end of October, and the process has not been completed, and I am being charged hundreds of dollars for services that I am not receiving. I do not appreciate the dishonesty of Bell, nor do I appreciate Bell's virtually non-existent customer service. Please do not use Bell products or services, and if they approach you with a special offer do not sucker for it!

Had internet at 80. They offer cable. I ask if I'll get me deal back if I ever cancel my cable and they said yes. 1 year later cancel m they don't wanna give me my deal. They want to buy cut my speed down. Ha ha ha losers. They are losing me I'm shopping

2 days my business internet is down. They are kept on saying they will get it fixed at their end but still not fixed yet. It is a very poor service and business Is close for 2 days.

Such a poor customer service. They do not care about their customers at all. I have my home internet with Bell. They added TV service to my account without even asking my permission and started charging me for this service. When I called them to find out why did they added this service to my internet bill, their representative couldn't explain me why they did that and put me on hold for 1 hour and 15 min. After being on hold for so long they simply hanged up on me. Very disappointed with their services and do not recommend Bell Canada to anyone.

Another reason I will never ever allow Bell on my property. Have their Fibe wires sticking a couple of feet above the ground at the end of the driveway. First told 3-6 months to bury them. Then I said they were a tripping hazard, that they would be cut by my snow blower guy. Had a repair ticket for today between 8-5 pm. Called this morning at 7 am to confirm they were coming cause they have left me waiting all day in the past and not shown up. Only to discover the ticket had been deactivated. The staff person reactivated it. Called at 11 am to make sure they were coming. Talked to two people (2nd when I was hung up on by the first person) and told there was no ticket and suggested they open another one. Nope, not waiting all day ever again for them not to show up.

I phones around spend hours talking with providers to find the best deal. Bell promised the best deal and the 1st month free.
1st Bill $216
I drove an hour and was on the phone for over an hour getting them to deal with it. It's all recorded go listen! So they did an investigation, came back yes I was told the 1 this free month. Was told I could not pay the 1st month and pay the 2nd when my discount was added. Drive an hour back to work.
2nd Bill $432! So back in the truck go an hour, 2nd investigation and now I'm told it will show up on my 3rd month and as of now since I haven't paid my 1st months bill it's affecting my credit which I need as I just started my own company!
They have no Clue what they are doing and just lie to get you off the phone! Disgusting treatment and now effecting my Life!

I moved to Japan and was unable to access my account to shut down a roaming charge (always says I need to accept a text to a Canadian number that I obviously don't have anymore and can't be changed without coming in person which of course I can't do from Japan) so Bell, rather than help me find a way to pay the roaming charge a different way, quietly sent me to collections. Nice.

Got the 80 Dollar package, internet, 1.5 Gb speed, tv and home phone, the TV is absolutely useless, internet speed, although I changed the network card goes up to 100 mb speed and the phone...well the phone is working so far. I installed my bell app which is useless so I uninstalled it

Bell customer service is the worst, by far. The 'Loyalty Department' when faced with a better deal offered by Rogers, told me to "well, switch to Rogers then." Now THAT is some A+ 'Customer Retention'.
I had a problem with a cell phone bill that was too high. They told me they could make the line 'pay as you go', I said that sounds great! They didn't change it. I got the same bill again, I called again, they said they would fix it. I got the same bill again, I called to cancel it, they made me sit on the phone for an hour and a half trying to convince me not to cancel. Then they called me 15 times asking me to keep the line, finally offering me the deal I was asking for in the beginning, 35-40 dollars a month. Finally! Well, no. Same, Bill, AGAIN.
Another issue with the internet. I was paying $150 for 1 gig, I call several times asking for a better deal. Well, bell has an offer for the same internet for $75(!) a month, but I don't qualify because I'm already a customer and a POS and current customers are dogs and unworthy of loyalty deals. I was told this info by a worker at the counter at a Bell store, when I called customer retention they told me that "He shouldn't have told you that". WOW. I SHOULDN'T KNOW THAT IM BEING SCREWED, that's all the loyalty department had to say. To top it all off? During the 5-10 calls about paying too much for internet, there was another package for 1.5 gigs that was $140 a month, and nobody ever said a word, just let me overpay every month telling me there was nothing they could do about it.
Avoid Bell like the black plague.

It is unbelievable that we can't watch the British premiere league on bell tv! The options FUBO or the DOZN are expensive and not reliable! Bell is an arrogant company! The USA network would be the best option, but of course bell doesn't allow it! I can't wait until a group of people bring bell to the competition bureau and forces bell to allow USA network! Especially upsetting that bell doesn't give a *******@tt of pensioners like myself!

I was charged $200 for a router they had lost inside Bell itself. They admitted they had lost it, and told me they could not remove the charge until they found it. Several mounts later, they admitted they had finely found it, but it took several more mounts to remove the charge from my bill. In all, this affair lasted 9 mounts. At the end they were even threatening me to disconnect my services if I didn't pay the extra $200. I filed a complaint to the CRTC, but by the time they had started working on my case Bell had already canceled the $200 fine. No excuse from Bell, nothing.