If you are a Bell Mobility customer, I sincerely hope that you will never need customer service because if you do, you will be looking at endless hours of wasted time which most likely won't yield a favorable outcome.
Here's my story,
On a business trip to United States, I decided to replace my phone because my old one had some issues with its speakers. Anyway I purchased a new phone (identical to my old one) and went online to Bell Mobility website to use their process of transferring my number to the new phone together with a ne eSim.
The automated process worked great and when it was all complete, I went ahead to erase the eSim on my old phone, because I was returning it.
At this point I accidentally erased the new eSim on the new phone (remember? The phones were identical so the mistake was an easy one to make).
Anyway, I didn't think the problem would expand to a Congressional level because Bell mobility website has a process tp RESTORE deleted eSims. GREAT!
So I followed the process of restoring my deleted eSim until I got to a point where the website wanted to "validate" my identity by sending me a text, because some genius at Bell had not thought of the fact that if someone is trying to restore their DELETED eSim, they no longer have a Sim connection for darn text to go through so how on God's green earth is a person with a deleted eSim supposed to receive a text to verify their identity to Bell?
So at this point I make the fatal mistake of calling Bell Technical Support and after waiting for an hour and several "transfers", I was connected to someone who sounded like she was very annoyed for being disrupted while working from home (COVID deal still ongoing at Bell, in August of 2023, I suppose). So she promptly informed me that the "only way to restore my deleted eSim was either to go to a Bell store which would have not been an option since I was in Uta, US, or let them call my WIFE in Ontario and ask her to do a conference call with me, so she can verify my identity If this weren't so Kafkaesque, it would have been like something out of a standing comedy, but seeing that I was desperate in a foreign country, I agreed but she never gave me a chance to tell my wife via email, to expect a call from Bell mobility, She promptly cut me off and immediately called my wife who had absolutely not a clue what she was talking about and then cut her off too (this is what my wife told me).
To cut the story short, I had to spend a week in the US without a personal phone and when I went back home, I went straight to a store, but not a Bell Mobility store. Instead I went to a competitor's store and had my number transferred, before closing my account at Bell Mobility.
The entire experience has left me wondering how on earth this organization is still in business, let alone also expanding because the dysfunction and bureaucracy at Bell is worse than the federal government..

Internet connectivity has become an integral part of our daily lives, enabling us to connect with others, access information, and engage in various online activities. However, in the case of Bell Canada, the largest telecommunications company in Canada, the experience of using their internet service has been marked by frustration and disappointment. This essay aims to shed light on the numerous struggles faced by Bell Canada customers, supported by credible sources, and highlight the consequences of having such an unreliable and inadequate internet service.

Unreliable Internet Connections:
One of the primary concerns with Bell Canada's internet service is its inconsistent and unreliable connectivity. Customers have reported frequent disruptions, dropped connections, and slow speeds, hindering their ability to perform tasks efficiently. According to a study conducted by the Canadian Internet Registration Authority (CIRA) in 2022, Bell Canada ranked below average in terms of internet reliability, leading to significant user dissatisfaction [1]. This unreliability poses a severe obstacle, especially for individuals reliant on a stable internet connection for remote work, education, or critical online services.

Lack of Bandwidth and Throttling:
Another prominent issue associated with Bell Canada internet is the insufficient bandwidth provided to customers. Many users have expressed their frustration regarding the slow speeds during peak usage times, making it challenging to stream videos, play online games, or engage in other data-intensive activities. Moreover, there have been instances of throttling, where Bell Canada deliberately slows down internet speeds for certain services or users. This practice has faced scrutiny, with the Canadian Radio-television and Telecommunications Commission (CRTC) investigating the company for violating net neutrality principles [2]. Such limitations severely restrict users' online experiences and impede their productivity.

Poor Customer Service:
The struggles of Bell Canada customers are further amplified by the company's inadequate customer service. Numerous reports highlight long wait times, unresponsive support, and lack of effective resolutions to technical issues. According to a 2023 report by the Commissioner for Complaints for Telecommunications Services (CCTS), Bell Canada ranked highest in customer complaints among major Canadian internet service providers [3]. This demonstrates the company's failure to address and resolve user concerns promptly, exacerbating the challenges faced by its customers.

Impact on Business and Education:
The ramifications of Bell Canada's poor internet service extend beyond personal inconvenience. Businesses relying on a reliable internet connection to operate efficiently suffer from potential revenue losses and reduced productivity due to service outages. Similarly, students and educators face significant hurdles in remote learning environments when their access to online resources is compromised. These consequences have become especially evident during the COVID-19 pandemic when reliable internet access has become essential for work, education, and communication.

Conclusion:
Bell Canada's internet service has proven to be a source of immense frustration and struggle for its customers. The company's unreliable connectivity, insufficient bandwidth, and poor customer service have had far-reaching consequences for individuals, businesses, and the education sector. The experiences of Bell Canada users, supported by credible sources and studies, demonstrate the urgent need for the company to address these issues and provide a more reliable and efficient internet service to its customers.

References:
[1] Canadian Internet Registration Authority (CIRA). (2022). 2022 CIRA Internet Performance Test. Retrieved from https://www.cira.ca/resources/state-of-the-internet/2022
[2] Canadian Radio-television and Telecommunications Commission (CRTC). (2023). Statement on Bell Canada's throttling practices. Retrieved from https://crtc.gc.ca/eng/archive/2023/2023-02.htm
[3] Commissioner for Complaints for Telecommunications Services (CCTS). (2023). 2022-2023 Annual Report. Retrieved from https://www.ccts-cprst.ca/wp-content/uploads/2023/05/CCTS_AR_2023_WEB.pdf

RUDE AND UTTERLY INCOMPETENT EMPLOYEES IN THE PHILIPPINES. THE MEDIAN IQ OF THE PHILIPPINES IS 77.

1 star is being too generous wish there was an option for no starts at all!

Here is my experience with bell in the last 7 years:

1. Lying about promises, a manger will call you back but never does, had over 50 of these promises with bell requesting to talk to a manager. Lies upon lies of unfulfilled promises. Managers do not want to talk to customers. I would keep requesting a rep to connect me to managers they would refuse and when i insist they either:
1. Hang up on me
2. "Transfer my call to them" to hang up on me
3. Say nobody is available to talk to
4. Giving me a couple of reason to connect me with a manager and none of them apply to my situation during the call and they eventually refuse to connect me with a representative and transfer me to another customer service rep which lead me to repeat the whole issue again with them trying to brief the other representative about my issue.

2. When calling a bell advisor to purchase the service I told them my house is 2000 sqft when it is only 1500 and that the modem they will send me is the best they have and this modem can cover 2000sqft no problem after installation date i called customer service and the rep willingly offered FREE WIFI PODS because our sqft is big for their modem to cover I was being charged 5$ and when I call they still say it's free because you are getting a discount on your internet. The discount was there before they offered me pods. WHAT A SCAM! No one will give you a valid explanation for the additional charges except that "whether you like it or not you have to pay". They will move you from one department to another where you have to explain the same thing every time, reps do not even brief the other rep you are being transferred to about your problem... When I finally got a hold of someone, they rudely said either pay the 5$ or return the pods. I was also told that if i do not return it the 5$ charge will keep being billed after 30 days and there are NO penalties. I get the shipping label through my mailbox a week later after being told ill get the label via email shortly after the call and the letter says I have to return it ASAP else it's a 200$ charge. Returning the pods was never a valid option after seeking explanation and trying to get out of them for the last 5 years!

3.My mom recently got called about an account that she has her name listed on and after passing the phone to me to handle it the representative went ahead and assuringly verified me which he clearly hasn't because he later said he couldn't find my name on the account but this was too late because he has already disclosed the accounts primary holder, full address and all the services. I had no ties with this account and my mom's name was on it without our consent or prior knowledge while the rep BREACHED THEIR PRIVACY POLICY he also overshared account information! Got a hold of a manager and after explaining the incident she said she can not really understand my issue and when I REPHRASED A TON MORE TIMES she said she can not disclose information about another account i am not listed on, I have not asked for information about the account! She will apparently listen to the call recording and get back to me Tuesday, today I have not gotten a call back, as I called on Friday.

4.We got an offer to reduce our bill payments by including a landline, where the landline will be free (ie 0$) I pay 7$ now with no explanation when seeking one.

BELL is a scam do not go with them unless you have plenty of time and would rather talk to a rude rep then wasting time counting stars... I would not recommend anyone to go with bell even if they say it's free for the rest of your life. Terrible all around!

My name is Sarah-Lynn Crowe, I have had one of the worst experiences of my life on the evening of February 19th 2023 at 930pm, with a male employee at Bell Mobility Validation dept

I called at 930pm, spoke the a customer service representative, after giving him my information for the cell phone (deep purple apple iPhone 14 pro max 128gs) (black apple iPhone 14 pro max 128gs) and a Apple Series 8 Smartwatch in starlight 45mm)

Last week I had been on the website filled out the online application and had to call Bell to speak with them, I ended up doing the information over the phone with a male customer service representative upon all my information being submitted I was told that I had to do a $500 deposit for the 3 items. I kindly said no I couldn't do that and we hung up the phone, 2 days later I received a phone call from Bell Mobility customer service representative and he offered me the 3 items with zero deposit zero down BUT I would have to take my photo I.d to a Bell Store and show them also pick up the items no upfront costs. I said I would get there in next few days.

5 days went by and I thought well ill call Bell and see if they will honor the offer from last week. So I made the call did info with Bell Mobility customer service representative again and he then sent me to Validation.

So, the Customer Service representative sends me to Validation the male came onto the line within 2 minutes asked for my information I gave him the info. We were on phone for about 5 minutes, it was quiet in my room not even t.v on. The Validation male had no music or TV in background didn't out me on hold. About 5 min in he said he was still working on it all this time I can hear everything...

The Validation Male, was huffing, puffing, moaning and groaning. He was making noises and I could hear unpleasant things at which time I realized he had been masterbating the entire time and I heard the finish, I was so absolutely disgusting and shocked i hung up immediately, with non of my stuff dealt with or Validated.
I then hung up and I went right to social media. Twitter I tweeted and Bell Support reached out.

This is the most disgusting display of sexual misconduct. I am so upset by this. All I wanted was my 3 items...

PLEASE SOMEONE REACH OUT

THEY SWEPT THE ENTIRE INCIDENT UNDER RUG

I arrived back to Regina, shortly within couple of weeks. I call back bell to figure out what's going on with my phone. I get told different things each call. An agent (this girl) she tells me not to worry, the phone is still in the warehouse and has not been send yet. Then I call again and an agent tells me that my phone will be on its way and should get to me soon. I asked to speak to the manager numerous times. Nobody let's me speak to the manager. It was exhausting because I have had to re explain my story about a million times and when I say this, I'm not even joking. So many times I had to repeat myself to every new agent and they would not give it to the supervisor or manager and they say they will help me. They listen then give my a number and say call this department. Trust me, I call every number they had given me and that person would re direct me to a different number. They give me false hopes, fake answers, and they do not help. They are absolutely clueless. It was at that point. I was so sick and tired of this, it was draining. I just wanted to know where my phone is at now, so I begged the agent to give it to the manager. She finally transferred me to her supervisor atleast. Finally! I explained everything to the supervisor in detail from A to Z. She listened to my story and apologized. She was a very kind lady. I told her that it was a fault at their company's end to leave the phone like that when I had already asked them not to and made them aware I would not be in the city or at home to receive my package numerous times. I also tried asking them the tracking number so that I could trace it or know what's going on. She had agreed and apologized. I told her they can go back and listen to all my recorded calls as I have had to call Bell numerous times, in regards to following up with my phone and listen to the words I have said to not leave the phone, I'll be gone for sometime. She wrote up my complaint to the investigation centre after finding out my tracking number. Finally. I put my tracking number and it shows the phone was delivered on Feb 15th. (Literally 3-4 days I left for my trip). She said to not worry, there will be an investigation and when it's done they will refund me back my money even if the phone is not found or found. (as they been charging me like $200 every month for this phone plan). Although I don't have possession of it and it is so unfair to me. I asked if they can just stop charging me the monthly bill and they refused until the investigation is over. I waited 2 months now. I call back to see how far the investigation has been and every agent I speak to, they give me different phone numbers to contact. I dial the number and speak to an agent on the phone line and they say it's not the right number. I swear this happened to me way too many times. I'm so upset and frustrated. This one day I was transferred to like 7 different departments and still was not the right department to help me out. I feel like I've been trying so hard and I don't know what to do. They won't stop charging or let me know what's going on with my investigation. It sucks so much, I feel helpless and this is a fraud. I want to change my phone career so badly. I broke out and cried about this a few times. I would not recommend Bell to anybody. I hope you learn from my experience. I would not want anyone to go through what I'd gone through. Also a few of my friends have had a bad experience too with bell as well. They have nothing good to say about them. I would not recommend Bell to anybody. I hope you learn from my experience.

HOW CAN THEY RAISE MY RATES BY 30.00 DOLLARS IN 4 MONTHS