Nida F.

I arrived back to Regina, shortly within couple of weeks. I call back bell to figure out what's going on with my phone. I get told different things each call. An agent (this girl) she tells me not to worry, the phone is still in the warehouse and has not been send yet. Then I call again and an agent tells me that my phone will be on its way and should get to me soon. I asked to speak to the manager numerous times. Nobody let's me speak to the manager. It was exhausting because I have had to re explain my story about a million times and when I say this, I'm not even joking. So many times I had to repeat myself to every new agent and they would not give it to the supervisor or manager and they say they will help me. They listen then give my a number and say call this department. Trust me, I call every number they had given me and that person would re direct me to a different number. They give me false hopes, fake answers, and they do not help. They are absolutely clueless. It was at that point. I was so sick and tired of this, it was draining. I just wanted to know where my phone is at now, so I begged the agent to give it to the manager. She finally transferred me to her supervisor atleast. Finally! I explained everything to the supervisor in detail from A to Z. She listened to my story and apologized. She was a very kind lady. I told her that it was a fault at their company's end to leave the phone like that when I had already asked them not to and made them aware I would not be in the city or at home to receive my package numerous times. I also tried asking them the tracking number so that I could trace it or know what's going on. She had agreed and apologized. I told her they can go back and listen to all my recorded calls as I have had to call Bell numerous times, in regards to following up with my phone and listen to the words I have said to not leave the phone, I'll be gone for sometime. She wrote up my complaint to the investigation centre after finding out my tracking number. Finally. I put my tracking number and it shows the phone was delivered on Feb 15th. (Literally 3-4 days I left for my trip). She said to not worry, there will be an investigation and when it's done they will refund me back my money even if the phone is not found or found. (as they been charging me like $200 every month for this phone plan). Although I don't have possession of it and it is so unfair to me. I asked if they can just stop charging me the monthly bill and they refused until the investigation is over. I waited 2 months now. I call back to see how far the investigation has been and every agent I speak to, they give me different phone numbers to contact. I dial the number and speak to an agent on the phone line and they say it's not the right number. I swear this happened to me way too many times. I'm so upset and frustrated. This one day I was transferred to like 7 different departments and still was not the right department to help me out. I feel like I've been trying so hard and I don't know what to do. They won't stop charging or let me know what's going on with my investigation. It sucks so much, I feel helpless and this is a fraud. I want to change my phone career so badly. I broke out and cried about this a few times. I would not recommend Bell to anybody. I hope you learn from my experience. I would not want anyone to go through what I'd gone through. Also a few of my friends have had a bad experience too with bell as well. They have nothing good to say about them. I would not recommend Bell to anybody. I hope you learn from my experience.