Bell Canada

They are thieves and Liars garbage $#*!s period they manipulate people to sign the contract and et

Check your auto-billing always, not trusted company, bad customer service, the list goes on and on and on

The worse company ever.
After 5 years a lotal costumer offered me nothing.
I spent hours amd hours on the phone.

This company is so crooked that every time I need to deal with them for something, it's hard to believe that this is real life and not just a bad dream. I just cancelled my service and I am SO excited to never deal with Bell again. In the future, I will be fine with paying more for an inferior product just so I'm not giving Bell my business. To start with, they will harass you endlessly. They will call you daily until you answer and turn down the service they want you to add on, they will also show up at your door and then continue to show up at your door over and over again until they finally give up. One day I had the same guy come back every couple of hours to knock on my door and windows because I wasn't answering the door (Yes, he walked around to my windows and started knocking on those too). The customer service reps never have any idea what's going on or how to answer my questions. Anytime I do get my questions answered, they end up being wrong anyway. The sales representatives will outright lie to you to get you to sign up for the service and then add additional things to your bill that you did not ask for or consent to have added on. Cancelling my service required me to explain to 2 different reps why I need it cancelled, that I do not need internet at my new home so I don't want to transfer my services, and I have no clue who is moving into my current home so I can't transfer the account to them. After processing the cancellation, the representative explained to me that the bill I receive in September (for August) will be prorated because I'm cancelling in the middle of the billing cycle. That makes sense so I had no questions there but then she started talking about my October bill. I questioned why I would be receiving a bill in October and she could not tell me. I got so fed up with her I don't knows and beating around the bush that I told her I would just call and fight with them in October if I get a bill. My experience with Bell has been nothing but horrendous, I will NEVER bring my business to them again.

I am with Bell since they had the service here in Manitoba. I am happy with the service and I haven't had any issue. I just started having this issue when I renew my contract last May 2018. I was promised by Bell that they will give me a $150 hardware credit and a $50 bill in credit. So I went in Bestbuy and talk to the mobility guy and he said that it doesn't show in my account that Bell is offering me a $150 hardware credit and its only $50 bill in credit. I called customer care that I need to pay up front the hardaware that costs $129.99 coz it was the promotion on that time with Samsung galaxy s9+. So I proceed and renewed my contact and got s9+ and paid $129.99 + tax upfront and i was promised by customer care that I am getting $150 + $50 bill credit in my first bill. I got my first bill that cost I think around $120 including the $30 activation fee, my bill and prorated amount. I called customer service and talked to a girl asking why I do have a bill as they informed me that I do have a bill credit and she apologize and said that it will reflect on my next bill (month of July). I called again today and talked to a guy and said that it will gonna reflect in my next bill as they do have a certain period of time for the bill credit to apply. The previous cust care rep that I talked to said that noted it and this guy trabsfered me to a supervisor and he was telling me that I am only getting a $50 bill credit coz I already received the $150 when I got the phone. I was telling the supervisor that I was promised for $150 new hardware credit (which turns to bill in credit) and $50 bill in credit. And the supervisor apologize about what the previous lady have told me. He also insited that I already more than $150 credit when I got the new phone but I told him that time the phone was only $129.99. I felt that they stole my money and he was very unprofessional.

And they just want to offer me another $79.99 plus tax just to cover the $129.99 that I paid when I signed up. I just want to get the total of $200 bill in credit that they've promised me but they never give it to me.

IF I COULD GIVE 0 STARS I WOULD!

Please read:

I tried to put an order in as a new customer - moving all of my services from Rogers (Internet, TV, Home Phone, 3 Mobility lines)... not only was I on the line for 2 HOURS on Friday to set it all up but then when the rep and I agreed to finish the order on Saturday, I had to be on the line with him for another HOUR! We agreed on a plan and the rep was supposed to call me at 4 pm to put the order through - and guess what, I got ghosted. No call, nothing! So frustrating! To make matters worse, when I called in the next day to follow up, no one could track my order / the plans that we agreed on was completely lost! I had to spend 3 HOURS talking to a new sales rep to put an order in! It was insane!

So... at this point, 5 HOURS of my life is gone.

I called in today (Tuesday) to inquire when my 2 new mobile devices were being delivered and to my surprise, the rep said that my mobility ORDER WAS CANCELLED! WHAT!?!?! CANCELLED?!? HOW?! WHY?! But my other services were still going to be installed?!?!?! WHAT THE HELL WAS HAPPENING?!?

Guess what, no one knew why or how and told me that I HAD TO TALK TO ANOTHER REP AND COMPLETE ANOTHER ORDER~~! NO WAY!

Oh and the kicker was that I was already on the phone with Bell for 3 HOURS today trying to reach someone to track it... they kept transferring me back and forth and each time, the rep had no idea why I was calling and kept transferring me to the department that I was transferred from. Honestly, it was insane. I am not exaggerating.

I am now trying to cancel the full order (for everything) and they are making me jump through hoops to cancel, when they are the ones who screwed up.

Worst experience of my life with customer service!

DON'T SWITCH TO BELL! IT'S NOT WORTH THE SAVINGS (who knows, maybe those weren't real anyway).

I've never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it's been an absolute nightmare. First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I've had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time.
I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I've ever had with a service provider.