My friend highly recommend flighthub to me. The booking process was great and fast. But when I checked my account my first leg was moved from 7:30pm to 10:05am. I haven't received any email regarding this. I check their website and I saw that there is still 9pm flight available so I called them and inform them that I saw this message hat my flight was moved from 7:30pm to 10:05am. So I inform the guy that who handled my call and he sounds that he doesn't know what he is doing that I saw in their website that the 9pm flight is still available and I want to take it instead of 10:05am as I am travelling with 2 kids and our next flight will be at 5:15am the following day. The rep told me that it was not available and fully booked so I don't have any option to take 2:55pm flight rather than 10:05Am.
After I called flighthub on dec 24th, I called air canada just to confirm if the 9pm flight is fully booked amd the lady I talked to said that was still available and I need to call flighthub to change it. I was too busy and wasn't able to call flighthub on the same day. I called flighthub on Jan. 1st and told the lady that I talked too that I called air canada and said that the flight for 9pm is still open and they can help me to reissue my ticket for 9pm, the rep assure me that she is going to update my flight and will send the new e-ticket for 9pm flight and will received an email within 24-48 hours. No email receive so, on Jan 4th I phone back and asked for an update. The new lady that I talked to said that she will be doing all the modifications on my flight and waited more than an hour then I got an email regarding my new e-ticket and I was expecting that it will show the 9pm flight but still the 2:55pm flight. The rep told me that she got an error message saying and cannot do the modification and she need to email the support team so that they can updated my flight and promised to give me a call back.
Since then I haven't heard anything from them neither receive any email. So I called again today Jan. 8, I was on call for 2 hours just to tell me that if I want to get the 9pm flight I have to pay additional $400 for the fee plus the fare difference as they already re-issue my e-ticket last Jan. 4. I was telling the rep and the supervisor that I called for this before they issue the new e-ticket. After wasting my 2 hours on call they refer me to the airline again as they are the one who issue the ticket.
I am so frustrated with the service and on how they treat their customer. I will never book with flighthub and will never ever recommend flighthub to anyone.
Just an update. I went at the airport and talk to Air Canada ticketing agent and tell my story. He asked for my reference number pull it out and put me in the 9pm flight without any charge or fees to pay. He assist me and fixed my issue in just 5 minutes. But with fligthhub, I consume hours and hours from Dec 24, Jan. 1,4 and 8 passing me around, promising me alot but there were not helpful.
This will be my 1st and last time buying ticket from flighthub. The airfare was cheap but the service sucks.