Beds.co.ukReviews 829

Very good company to take your money, but quality of bed very poor.(specially headboards) not thick as on pictures they adver on website very thin foam inside, material very loose and creased.
After complaint to customer service they offer me 25£discount. I need good quality headboard, during 45 min conversation they trying to charge me for £20 for delivery (as they use 3 party), on email saying they send extra padded headboard. Finally it arrived 30 min ago, looks even worse than been delivered 3 weeks ago. Customer service Isla. S.
Asked me to do 5 star review, they think provide good customer service cos sent me another to exchange, but problem is. QUALITY STILL $#*!E. P.S. I didn't exchange headboard, I can't see the point, new headboard looks even worse. I send it back with delivery company. Shame I can't add pictures, you can see yourself. I don't think I be able take my money back, as I through old bed, it was my son birthday present... shame.
This is my honest review.
Don't waste your money, spent extra to get good product for trustworthy business.

I would give zero stars if I could. AVOID this company, they will take your money, never deliver your items, then ignore your emails. I purchased a garden furniture set on 5th March. Their website advertised free delivery. About a week passes and I have no contact from them about my items being dispatched. I contact them only to be told delivery is not free, it is £75 and takes a minimum of two weeks from the date you select. I'm not happy but pay it anyway. Weeks go by, and nothing. I have given these people over £500. They then claim the colour I ordered is out of stock. They promise it will be back in by "mid April". Mid April passes, and nothing. I have to contact them again, they promise it will be in stock by "end of April". This continue on with random vague dates being promised to me, until over 10 weeks pass. I email once again asking for an update. I am ignored, so I email again. I have been more than fair, polite and understanding up to this point but now I am furious. They have robbed me of a lot of money and wasted so much of my time. I email for a final time saying I would like an update, and if one isn't provided I will be reporting them for fraud to my bank. They also ignored that email. DO NOT BUY. THEY WILL ROB

Rude, gave me an afternoon slot then told me the day before it would be 8am-12pm. When I flagged the error, she would not even engage with me to correct it. If you wantv to be treated like a piece of crap when you; ve spent thousands with a company, choose this one.

A bed was ordered.
I then get an email asking if I want to upgrade my free delivery - for an extra charge - which I decline.
2 days later I get a garbled telephone call with them trying to get me to upgrade my free delivery - which I again decline.
I then get an email saying there was a supplier issue and it was delayed indefinitely.
I then requested a refund and am now having to chase it.
'Apparently', the 'escalations' department are supposedly going to contact me for the refund.
Several emails later... still waiting
Edit: TWO WEEKS LATER and I am STILL waiting for a refund.
They have LIED to me, saying the refund was authorised - time and time again.
I have now reported them to the Police and Trading Standards for fraud.

I was moving to a new flat from Norwich to Kingslynn.I had a delivery slot starting at 06:39 which made me stay overnight at a friends house so I can collect the delivery. I double checked with the delivery services over the phone the day before who mentioned that I should be expecting the delivery at 07:20. The driver arrived at 06:16 while I was still at my friend's which is 5 mins away by car. The driver called me. Refused to wait for 5 mins. He threw my things infront of the block of flats on the main street in the town cebtre despite asking him not to do so. Very poor weather. I arrived to find the mattress cover and the bed boxes dirty and soaked with the rain. I tried calling the driver, he didn't reply. I received a very annoying text message from the driver stating that I had asked him to drop the things on the road and I will come in half an hour. That was complete bull$#*!. But thankfully this liar didn't get into my house as I felt he is a very unsafe person. I contacted the company and they couldn't rectify the situation and they said that the only thing they can offer is refund me a tiny portion of the delivery cost as I paid for the delivery of the bed to my room. I had to get friends to help me with the very diffucult situation to transfer things to my room in order not to have problems with the council leaving the things in front of the block in the middle of the town centre. I will pursue the matter with every possible legal way as I find what happened us very unprofessional and very offending.

Disgusting company! I paid for a mattress and received one that was completely different. The mattress was supposed to be 10" depth, but was 8", the mattress I received had vastly less padding, extremely different (very cheap) material on the top and different stitching and material on the sides. I tried to refuse the delivery of it, but the driver wouldn't take it back, so I called them, but they kept saying it was the one I ordered, though anyone with eyes could see it wasn't (I mean it's completely different! And thinner so how is that the same?). I supplied them with all the photos of these issues, but they still said it was the same lol. They refused to collect the mattress unless I paid £49.99 for collection. These people are crooks and you should definitely not trust them with your money, you'll end up with some cheap rubbish for instead. I have opened a credit card chargeback to get a refund.They are now ignoring me.

The pictures are of what I should have had and what I actually got.

I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!

They turned up without a screwdriver and tried to install the bed with a spoon! What a clown of a buinsess The bed is completely damaged and Beds.co.uk have refused any compensation for this.

Secondly, the installer used our toilets and left it in a complete foul state. Is this how this company treats their customers? By damaging not only the items we have ordered but also our own toilets? Who is going to clean this mess they left?

I brought a bed and mattress from these scammers. Bed ok-ish started making a lot of squeaky noises only 3 weeks old. The mattress I brought was a pillow top 3000 sprung mattress the mattress I received was a very poor copy of the one shown online and was dirty. The material is cheap and the mattress extremely uncomfortable. I immediately sent them an email stating it wasn't the mattress I purchased plus it is dirty, I even sent them photos of the mattress I paid for and the mattress I received but they just kept lying saying it was the same but agreed to change it because of it being dirty. I am still waiting for the mattress to be changed after getting excuses/lies, it's been 3 weeks now. I am reporting this scam company to Trading Standards after yet another lie from them today. I would ask for a refund but reading some of the reviews I would be waiting months for my money. Do not use this company. The first photo is from their online site the rest are the mattress they actually sent me.

TERRIBLE COMPANY AVOID AT ALL COSTS. CUSTOMER SERVICE REP ARE EXTREMELY RUDE. REFUSING TO GIVE FULL REFUNDS. THEY TRY TO MAKE YOU OFFERS. DO NOT TRUST THIS COMPANY. I WAS TOLD ITS TOO COMPLICATED TO GIVE REFUNDS. I EMAILED 3 TIMES ANS MADE A CALL IMMEDIATELY AFTER MISTAKENLY PURCHASING AND ITEM I DID NOT WANT. I WAA THEN SENT AN EMAIL WITH A DELIVERY DATE, AFTER I REQUESTED A FULL REFUND. I CALLED AND 20INS WITH A RUDE MAN TAKKING OVER ME REFUSING TO HELP OF GIVE MONEY BACK. DO NOT BUY FROM THIS COMPLICATED IT IS A SCAM.

29/3/2024I had a very bad experience with this company's products after using them for a year and a half. I bought a small double ottoman gas lift storage fabric bed. After about six months of use, one of the gas struts stopped working. I tried to complain on the official website but got no response! And now there is a new problem, the side of the bed against the pillow is bent, and now after putting the mattress down, the shape is tilted and it is unusable at all. And the quality k if you accidentally kick or bump them. I hope everyoof the wooden bed slats is very poor, they will breane will be careful and cautious when buying this brand.
06/04/2024 After I complained, their customer service department tried to contact me and make repairs. I sent them photos, and they sent the complete parts to my home two days later (and gave them the broken parts). However, they made a wrong diagnosis and gave me the wrong bed board. I went to their customer service department again to reflect, but they said that my product was out of warranty and they could not take any action. Now I have not been able to use it for almost a week, which is unreasonable. I gave them my broken left bed board and now I have two right bed boards. I have no way to properly assemble my bed at all. Buying this company's products is a waste of money, time, and emotion.
If the problem is with the warranty, why did you try to fix it after my first complaint? Why didn't you explain it to me at the time of my first complaint? This is unreasonable

Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge.

Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do.
I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress.

I will never use this company again and I would discourage anyone else from using them too.

The first night I slept and started to make a hole from my body into the mattress. This fill like there's nothing under layers. Before I bought the mattress confirmed 3000 spring pocket and seeing this whole there's non.

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my back. On top of that the charged me £70 at the door for delivery charge because I'm not in free postage area 😡 wouldn't even let my animal sleep on it

They ask you to write a good review before you have received the item and then they will waver the delivery fee. I asked for a refund and they refused to send me any confirmation of booking, give any of their names and they stole my money

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Order number:*******1312

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again.
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company

Following two 'faulty quality' mattresses (as declared by beds.co.uk), which were both collected by your delivery team, 'beds.co.uk' have now failed to meet two refund deadlines. This afternoon, four phone calls I made were ended/cut off, without any attempt to call me back, or contact me by email. I have sent numerous emails, all ignored. Let's see if 'Julie', on the 'resolutions' email address, posted in reply to various customer complaints on this site, yields any response- if it does, and my issues are resolved satisfactorily, I will be happy to come back on here and give positive feedback, and thereby giving others hope that they take complaints seriously, but let's see. If they do not contact me, or resolve this, I will also come back here and report back for all to see.
Also, within a couple of weeks, the base of the bed has now broken (very thin/weak materials). As the phone kept being cut off this morning, I have as yet been unable to report this, so I will keep trying, and also expect a full refund. I have no faith whatsoever in the quality of the products and even less in the customer service.
beds.co.uk have very astutely ensured that their web address comes up first on any internet search, thereby giving the impression of a reliable and popular supplier. From my own experience thus far, and reading the complaints from others, I would certainly not recommend them to others, and sincerely hope that I can at least get my money back, so that I can use it to purchase an appropriate bed from another supplier. I am now about to have a second spinal MRI this week, and the lengthy delays and substandard products are undoubtedly exacerbating my pre-existing and ongoing health injuries.

Sent wrong mattress.refused to refund after 30 plus phonecalls and emails. Lies and more lies from them. Trustpilot and my bank are now investigating them.disgrace of a company!