On assembling my new bed, one of the straps broke on the mattress. I emailed both of the two contact email addresses several times & also tried calling & using the online chat facility to report this & request a replacement or refund but Every attempt at communicating has been ignored.
This is by far the worst customer service I've experienced for many years. Seems like once they have your money they don't care.
I wouldn't touch them again with a barge pole.
Next stop, trading standards!