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Beds.co.uk

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GB
1 review
2 helpful votes
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Reported to Trading Standards

This company has failed to respond to my complaint in a reasonable time.
I have now reported them to Trading Standards.
The Bed they delivered did not match up to the description on their web site.
I have tried to be reasonable but have been left with no alternative.

Date of experience: October 17, 2017
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hi there Mr Neary I can see that you have a query with a product that you have purchased, We have requested images of the product you have received to enable us to rectify this issue for you, Once images have been seen of the item I will be able to advise you further.

Kind Regards.

Julie.

GB
1 review
0 helpful votes
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Affordable quality
February 18, 2021

We ordered a bed frame attracted by the price.
It arrived the next day as promised.
We were delighted with the ease putting it together but not importantly the overall quality.
We highly recommend this company.

Date of experience: July 19, 2017
GB
1 review
0 helpful votes
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Fantastic service *****
November 13, 2017

I recently ordered a bed from beds.co.uk I needed a little more information so messaged them and had a reply almost immediately.
Something like this is a clincher if you are looking to buy straight away. Very helpful and polite communication.
The bed was delivered exactly as promised even to the correct hour.
The bed ancd mattress are as described, easy to build and extremely comfortable.
Very pleased with my overall experience and it was great value for money.
Will definitely look to buy from thrm again in the future.

Date of experience: November 13, 2017
GB
2 reviews
6 helpful votes
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Cow boys. I cannot honestly believe that companies like this are still allowed to operate in modern great Britain! I bought a bed for £651. They delivered a bed with a different, cheaper and damaged head board.

After many hours on their terrible phone service and talking to "customer service" they missed a redilivery claiming bed was damaged in transit. They reschedule only to deliver a bed with wrong screws for the that the headboard.

Had the matress for less than a month. 6000 Pocket Spring apparently! It's already dipping!

You know what, I have gone through so much with this company it's unreal. I cannot write it all down because you won't be able to read it all and you will lose the will to live! Simple advice. Stay away! A word is enough for the wise!

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Delighted
November 23, 2017

Great service, delivery guy even helped place the mattress on the bed
Reasonable price 2000 spring king size mattress and once date was chosen For delivery the rest is history.
Two guys delivery team which was good as a king size quality mattress is very heavy

Date of experience: November 22, 2017
GB
1 review
0 helpful votes
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Sarah C
July 24, 2020

I called Beds.co.uk as I had a problem with the delivery arrangements. Sarah C answered my call and was so helpful and professional in her approach. I fully recommend the company and in particular Sarah C. Thank you for your help.

Date of experience: July 24, 2020
GB
1 review
0 helpful votes
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Great bed
August 28, 2017

Ordered an ottoman bed through this company. Was very pleased with the product. There was one faulty part but this was resolved extremely quickly with excellent communication. I absolutely love the bed and would definitely buy from this company again. Thanks!

Date of experience: August 26, 2017
GB
1 review
1 helpful vote
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Speedy service and great value
July 19, 2017

Found the bed I wanted for my daughter easily on the website and it was delivered promptly. She was thrilled to bits. Having now slept in the bed for a number of weeks she says it is comfortable and well made.

Date of experience: July 19, 2017
GB
1 review
2 helpful votes
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King size bed
April 25, 2020

I received a bed 24th april 2020. It's not fit for purpose. The drawers dont fit. The mattress is coming away at the seams and the to is clicked in several places I've emailed them the pictures. No answer on the phone from them. The bed is shambolic to say the least avoid this firm at all cost. I will be taking legal advice.

Date of experience: April 25, 2020
GB
1 review
1 helpful vote
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We took delivery of our super doper bed yesterday and it looked good! That is until I laid on it! It is the worst mattress in the history of worst mattresses! There was no memory foam unless it is 1mm thick and we could feel every spring pushing into our bodies. After half an hour I literally rolled it up, took it to the spare room and got the old mattress back on the bed. Bliss by comparison. I will never purchase anything ever again with reading the reviews first. Emailed them this morning but no reply. Awful experience

Date of experience: November 19, 2020
GB
1 review
0 helpful votes
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Ordered the first bed and it arrived with in the allotted time, it was very easily to construct following the instructions plus there was spare bolts/screws which is handy. A very solid bed indeed. Second one I ordered a week later was just as good plus so easy to construct I didnt need the instructions, totally recommend this company and will be telling my friends too

Date of experience: November 24, 2017
GB
1 review
0 helpful votes
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I was browsing for a good king size bed and I found this company.
Was the right choice because the bed is top quality was super easy to put together and the extra storage under the bed made my wife really happy.
Top seller from price to delivery everything was super good.
I will recommend them to my friends.

Date of experience: November 6, 2017
GB
1 review
0 helpful votes
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Top Notch
August 3, 2017

Really pleased with the ottoman bed I bought. Good quality product and the memory foam mattress is so comfortable. This bed was purchased as a guest bed for my spare room and those that have slept in it so far have said how comfortable it is.
Instructions for putting the bed together were straight forward but fiddly for me because I had to put it together myself, so 2 people would be better and quicker.
There is loads of storage, far more than I thought there would be and there is also a dust cover for the base which I wasn't expecting, so good for keeping dust at bay.
The bed is also easy to operate. Great value for money, fast and efficient service. I would highly recommend.

Date of experience: August 2, 2017
GB
1 review
6 helpful votes
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AVOID. AVOID. AVOID
January 15, 2017

Ordered a mattress, received one that was far inferior. I now have to pay to return it. They have a sister site, diningtables.co.uk which advertises the same mattress that I thought I was buying at 3 times the cost. Something amiss somewhere!

Fuming

Date of experience: January 15, 2017
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hi there, Please can i take an order number or a delivery postal code.

GB
1 review
0 helpful votes
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What an appalling company
December 14, 2017

It looked like the bed and headboard were knocked up in a third world back street. Complained but never heared back. Never in my life have I been so disappointed. The pictures on their web site so misleading. Sould have gone to trading standards. Kept mattress rest went to tip.

Date of experience: December 14, 2017
GB
1 review
3 helpful votes
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Shocking Company
August 13, 2018

Shocking company and diabolical customer service. They will take your money and not refund.
We ordered through your website and arranged delivery. We was then told the day before you didnt have it and someone would call us. a couple of days later they did and said they could provide the same bed from a different supplier
We ordered and then when due to be delivered they cancelled again so we requested a refund last monday.
Now we still haven't received. Spoke to someone on the phone but they wasn't helpful and said another 3-5 days

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Excellent service
November 21, 2017

Order was placed online on a Sunday evening and within minutes I was emailed with a choice of delivery dates to sit me.

Very good service, kept up to date on the delivery status and the product was a great price and quality.

Highly recommend

Date of experience: November 20, 2017
Germany
1 review
1 helpful vote
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Good value for money
December 19, 2017

Very happy with this purchase - fast delivery, the bed was easy to assemble and it is robust enough. It also looks nice. Mattress is very comfortable.
I do not give 5 stars as I ordered the bed in brown and it was delivered in black

Date of experience: December 18, 2017
GB
1 review
0 helpful votes
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Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Date of experience: January 19, 2023
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hi Linda C, Thanks for your lovely review :)

Best Wishes
Julie.P
Beds.co.uk Customer satisfaction Team.

GB
1 review
0 helpful votes
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Amazingawsomeness
August 31, 2017

I bought this bed for my son, it came quicker than was stated as soon as he saw it he loved it. He says it is very comfortable and it was easy to assemble too. I would recommend any one to buy this bed after all we did thankyou

Date of experience: August 29, 2017

Overview

Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.

service
75
value
67
shipping
70
returns
46
quality
66
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