Reported to Trading Standards
This company has failed to respond to my complaint in a reasonable time.
I have now reported them to Trading Standards.
The Bed they delivered did not match up to the description on their web site.
I have tried to be reasonable but have been left with no alternative.
We ordered a bed frame attracted by the price.
It arrived the next day as promised.
We were delighted with the ease putting it together but not importantly the overall quality.
We highly recommend this company.
I recently ordered a bed from beds.co.uk I needed a little more information so messaged them and had a reply almost immediately.
Something like this is a clincher if you are looking to buy straight away. Very helpful and polite communication.
The bed was delivered exactly as promised even to the correct hour.
The bed ancd mattress are as described, easy to build and extremely comfortable.
Very pleased with my overall experience and it was great value for money.
Will definitely look to buy from thrm again in the future.
Cow boys. I cannot honestly believe that companies like this are still allowed to operate in modern great Britain! I bought a bed for £651. They delivered a bed with a different, cheaper and damaged head board.
After many hours on their terrible phone service and talking to "customer service" they missed a redilivery claiming bed was damaged in transit. They reschedule only to deliver a bed with wrong screws for the that the headboard.
Had the matress for less than a month. 6000 Pocket Spring apparently! It's already dipping!
You know what, I have gone through so much with this company it's unreal. I cannot write it all down because you won't be able to read it all and you will lose the will to live! Simple advice. Stay away! A word is enough for the wise!
Great service, delivery guy even helped place the mattress on the bed
Reasonable price 2000 spring king size mattress and once date was chosen For delivery the rest is history.
Two guys delivery team which was good as a king size quality mattress is very heavy
I called Beds.co.uk as I had a problem with the delivery arrangements. Sarah C answered my call and was so helpful and professional in her approach. I fully recommend the company and in particular Sarah C. Thank you for your help.
Ordered an ottoman bed through this company. Was very pleased with the product. There was one faulty part but this was resolved extremely quickly with excellent communication. I absolutely love the bed and would definitely buy from this company again. Thanks!
Found the bed I wanted for my daughter easily on the website and it was delivered promptly. She was thrilled to bits. Having now slept in the bed for a number of weeks she says it is comfortable and well made.
I received a bed 24th april 2020. It's not fit for purpose. The drawers dont fit. The mattress is coming away at the seams and the to is clicked in several places I've emailed them the pictures. No answer on the phone from them. The bed is shambolic to say the least avoid this firm at all cost. I will be taking legal advice.
We took delivery of our super doper bed yesterday and it looked good! That is until I laid on it! It is the worst mattress in the history of worst mattresses! There was no memory foam unless it is 1mm thick and we could feel every spring pushing into our bodies. After half an hour I literally rolled it up, took it to the spare room and got the old mattress back on the bed. Bliss by comparison. I will never purchase anything ever again with reading the reviews first. Emailed them this morning but no reply. Awful experience
Ordered the first bed and it arrived with in the allotted time, it was very easily to construct following the instructions plus there was spare bolts/screws which is handy. A very solid bed indeed. Second one I ordered a week later was just as good plus so easy to construct I didnt need the instructions, totally recommend this company and will be telling my friends too
I was browsing for a good king size bed and I found this company.
Was the right choice because the bed is top quality was super easy to put together and the extra storage under the bed made my wife really happy.
Top seller from price to delivery everything was super good.
I will recommend them to my friends.
Really pleased with the ottoman bed I bought. Good quality product and the memory foam mattress is so comfortable. This bed was purchased as a guest bed for my spare room and those that have slept in it so far have said how comfortable it is.
Instructions for putting the bed together were straight forward but fiddly for me because I had to put it together myself, so 2 people would be better and quicker.
There is loads of storage, far more than I thought there would be and there is also a dust cover for the base which I wasn't expecting, so good for keeping dust at bay.
The bed is also easy to operate. Great value for money, fast and efficient service. I would highly recommend.
Ordered a mattress, received one that was far inferior. I now have to pay to return it. They have a sister site, diningtables.co.uk which advertises the same mattress that I thought I was buying at 3 times the cost. Something amiss somewhere!
Fuming
Hi there, Please can i take an order number or a delivery postal code.
It looked like the bed and headboard were knocked up in a third world back street. Complained but never heared back. Never in my life have I been so disappointed. The pictures on their web site so misleading. Sould have gone to trading standards. Kept mattress rest went to tip.
Shocking company and diabolical customer service. They will take your money and not refund.
We ordered through your website and arranged delivery. We was then told the day before you didnt have it and someone would call us. a couple of days later they did and said they could provide the same bed from a different supplier
We ordered and then when due to be delivered they cancelled again so we requested a refund last monday.
Now we still haven't received. Spoke to someone on the phone but they wasn't helpful and said another 3-5 days
Order was placed online on a Sunday evening and within minutes I was emailed with a choice of delivery dates to sit me.
Very good service, kept up to date on the delivery status and the product was a great price and quality.
Highly recommend
Very happy with this purchase - fast delivery, the bed was easy to assemble and it is robust enough. It also looks nice. Mattress is very comfortable.
I do not give 5 stars as I ordered the bed in brown and it was delivered in black
Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem
Hi Linda C, Thanks for your lovely review :)
Best Wishes
Julie.P
Beds.co.uk Customer satisfaction Team.
I bought this bed for my son, it came quicker than was stated as soon as he saw it he loved it. He says it is very comfortable and it was easy to assemble too. I would recommend any one to buy this bed after all we did thankyou
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
Hi there Mr Neary I can see that you have a query with a product that you have purchased, We have requested images of the product you have received to enable us to rectify this issue for you, Once images have been seen of the item I will be able to advise you further.
Kind Regards.
Julie.