Beds.co.uk

From ordering to delivery very good communication felt confident in purchasing online as this was our first time furniture was delivered promptly & on time and was assembled and being used within 2 hours on one of the hottest days of the year good quality and very good price would recommend.

They delivered a bed without the parts to fix it. They also delivered a drawer that was broken. When I called them to send the parts to fix the bed and replace the broken drawer, they said it was sent but I never received them. It has been over 3 weeks and still I have no bed to sleep on, because the parts were not delivered.

I called them about this issue to the point they started to ignore my calls and hung up on me. I am unable to reach anyone who actually knows what they are doing or talking about. I still have no bed to sleep on, not even a refund or any persons I can speak to as I am constantly getting transferred or ignored.

I feel the company is fraudulent and they need to be reported to the trading standards!

DO NOT ORDER from them!

We purchased a bed and mattress for my brother from beds.co.uk before we saw the negative reviews. Naturally, after reading the reviews we were quite concerned that we'd get messed around - this didn't happen. We called the following day and were given our delivery date. The day before delivery we received a text confirmation stating approx delivery time. On the day of delivery the driver called, who was very polite, to advise that he was 10 mins away from the property. The bed is now up and my brother is very happy!

The mattress was well packaged, after the packaging was removed you could see the quality of the mattress, the expert workmanship. I could not lift it myself as I am tiny in height. I had to get help to unpack and get it placed on my bed base. It did not bend in the middle like some mattresses do. And I knew that this was a A+ quality mattress. That I would recommend Beds.co.uk to all who what to sleep soundly on a deep comfy luxurious mattress. At affordable prices. The service from this company is Five Stars from the time of order right to the delivery of the mattress. When I went to bed that night soon as my head hit the pillow. I was dreaming with Mr. Sandman.

I am an old age pensioner who bought a bed from these people 15 months ago, the bed has been used only to sleep on. The side of the bed has broken and collapsed and was clearly faulty when sold. The after sales service from these people has been disgraceful firstly saying they had no record of the sale and after sending them the original invoice and some 8 emails they answer was that the item is out of warranty so they have no obligation to repair or replace, they were not prepared to even offer to sell me the broken part. Avoid these people like the plague unless you are happy that your purchase may only last you a year - thouroughly disgraceful after sales service.
Avoid avoid avoid - you have been warned...

Ordered a 4 ft divan bed for my daughter with memory foam- delivery was prompt but bed didn't resemble the bed in the photos- not just colour wise! The quality is appalling- no instructions, no delivery note, no labels on the bed or mattress- not even a fire label? Is this even legal? Definitely no memory foam- spent an age waiting for customer service- asked for an urgent collection as my daughter has no bed to sleep on now and no space to put a bed until this has been collected- but no reply! Really wish I hadn't parted with my money.

The bed I bought from here is very comfortable and easy to put together. They originally delivered a few of the wrong pieces, which was a bit of a pain because this meant I was without a bed for 2 days. However, they did eventually send replacements free of charge. But, reason Ive given 2 stars is because of the service I received.

I was told multiple times that someone would call me back but this didnt happen, so I was always chasing calls. I was also offered compensation and an email confirmation of this, but I never received either. When I spoke to the customer service manager, he then went against his other staff and refused me any compensation at all. He then proceeded to tell me he was the director of the company and that there was no one higher to speak to - a blatant lie after a quick online search. Then he continued to argue with me until he hung up. Ive never had a company go back on their word, lie to me, given me such bad communication or hung up on me. Terrible service.