We purchased a bed and mattress for my brother from beds.co.uk before we saw the negative reviews. Naturally, after reading the reviews we were quite concerned that we'd get messed around - this didn't happen. We called the following day and were given our delivery date. The day before delivery we received a text confirmation stating approx delivery time. On the day of delivery the driver called, who was very polite, to advise that he was 10 mins away from the property. The bed is now up and my brother is very happy!