Beauty Brands

Business practices in questionable/illegal practices including bait and switch tactics.
I tried repeatedly to contact customer service to no avail. I was lied to multiple times and then asked to pay increased prices if I wanted to receive the items I had ordered (and paid for). They do not answer phone calls only send to voicemail and email questions may receive a reply but not actually address concerns/questions. I am reporting them to the Attorney General to hopefully help others not have the same hassle I have had to deal with.

This company is absolutely terrible. They actually changed my order and sent me the wrong conditioner. After I complained they refused to refund my $180 purchase.

I was hesitant to order from Beauty Brands after reading numerous negative reviews. I did place
An order and my experience was the opposite! All correct items were delivered in the time frame
Indicated and all liter bottles of shampoo and conditioner were taped at the top to prevent spillage.
I am extremely happy with the whole experience. Thank you Beauty Brands!

I purchased multiple times from their website over the years. After having orders cancelled after payment, I contacted customer service. I was told there was some reselling going on in my area and I was not allowed to purchase from their company. I was not buying merchandise to resell. I saw some good deals and tried to purchase more than 1. Without any communication, beauty brands has decided to decline my business. I had also received expired and used items in the past when ordering from them.

I ordered three products from Beauty Brands. They arrived rather quickly, however when they arrived one of the products which was oil based was ALL OVER the box. I took pictures of it, and called them. They informed me I needed to send the product that leaked back (the entire bottle was empty) with the original packing receipt and box. I did that over three weeks ago. I have called and emailed about the status of my new product and keep getting the same thing " returns are processed in the order they are received". So you mean to tell me you have so many returns within the past three weeks mine still hasn't been addressed?! So now going into the fourth week I still have not received a new product. Once this is finally taken care of I will NEVER buy from them again.

I ordered a box of 3 expensive eyeliners and a $2 sale item. Out of the 3 eyeliners two were dry (guess how hold they can be) so I returned the whole box. Weeks later I get an email that they don't have any more in stock so only the amount of the eyeliner box purchase will be refunded, and because the $2 sale item was delivered I still had to pay the $5.95 shipping charge. That is not the way to treat a returning customer. Very unhappy that after getting old products, having to return them on top I get charged the S&h fee. Ridiculous.
Update: After posting my complaint in their facebook page I received a message from Beauty Brands and the S&h was reimbursed to my credit card.

After I made the mistake of ordering a product, I noticed that my order would not be processed for 5-10 business days, so I tried contacting their customer service via phone calls AND emails. No one returned any of my calls, WOULD NOT ANSWER THEIR PHONE, and DID NOT RESPOND TO ANY OF MY EMAILS! BE PREPARED TO LOSE MONEY BY PLACING AN ORDER WITH THEM OR WAITING FOR A MONTH TO GET YOUR PRODUCT!

Purchased 3 bottles of large joico conditioner. Received 3 travel size bottles. Contacted customer service, no help at all. Terrible customer service. Dispute in progress

I placed an online order on June 30th. My order number is 5562. I never received the product but my credit card has been charged. I have reached out numerous times in email (both email addresses listed on the website), tried to call the number on the website and no message returned. I tried today to use the online chat and it does not work. I am NOT a happy shopper. I would not recommend this company or any of their products. Shop Amazon so you know you will get a response and assistance whenever you place an order. Unacceptable