BaubleBar

I reached out to Baublebar when I realized that my order and shipping confirmation didn't list my address. The customer service rep confirmed that there was no address listed on the order although I had, of course, include one when ordering online. I asked if I could get a replacement since the one shipped out would just get returned to them without a delivery address listed. The rep tried to play me by telling me I should reach out to UPS or purchase a new order. I shared a screenshot from the tracking number that showed there was an error prior to it being shipped out and that falls on the company. With that indisputable proof I was ordered a full refund.

I'm super disappointed that Baublebar would try to play me like that since this wasn't my first online order with them but I've learned my lesson. Avoid this company by all means!

Finally ordered a few pieces after eyeballing them for a while. Loved the packaging when arrived and was super excited to take on my vacation. How ever after 30 min of wearing one of the new bracelets (only in the airport) it began to turn green. I am truly disappointed with the quality as. Have less expensive pieces from such places as target and tjmaxx that are of better quality. I will not order from them again nor recommend anyone else too.

I got a pair of earrings 2-3 uses and the earrings are tarnishing. They were 18k gold paid close to $100. Poor quality.
I received a custom gold bracelet and when I looked at it closely i could see the gold scuffed off. Disappointed.

Had 5 bracelets in my cart on the promise of 20% off with STACK20 promo code offer. However, upon entering the code, they informed me that what I was purchasing wasn't in the promotion…lt clearly stated the items were! Not nice! I also went to the customer help button….it literally went nowhere…lol

No doubt they have some of the cutest hip designs and they are so pleasing to the eye! I came across baublebar on Instagram followed the link saw the items and was sold! I spent $60 on some cute midi single design earrings with the hopes of wearing them in my cartilage. I knew better though and tested them out in my primary piercing hole to see if they would green tarnish or irritate my ears. They did all three. Now I have tons of cute mismatched earrings I can't do anything with. Packaging was also super cute but I'll never buy from them again - especially because I asked if they could be worn in water or if they tarnish and they never got back to me and they do tarnish and can't be worn in water. It's the WetSeal of jewelry. Cute but awful quality. Won't last and should just quit.

Bought the Bauble Bar must have Phlox Earring and Necklace and it looked beautiful in the photos as well as being sold at Bloomingdale's so I was enticed. The packaging is beautiful and handled with care. The problem is the jewelry. The beautiful jewelry in the photos is actually cheap plastic flowers with mismatched glue in the back. It's terrible looking at the end of the day and was never something I would spend that much for. So disappointed.

Just got mine in the mail and the lines on it are awful. You can see every melt point. So disappointed in the quality. And the packaging was a let down too. No wrapping. Just a plastic bag floating around in the box.

Ordered Bracelets and a necklace. Sent out an email that they shipped my order... waited and never got my purchase. Called the local post office where it was supposed to be shipped, they mailed a shipping label, but then never mailed my package. They are the biggest scammers! This website should be shut down. No one should be able to order from this site if they are going to scam people. I would like to contact the BBB and report them for this activity. This is crazy how they can feel good about themselves after they have scammed so many people. Kristin D.

I ordered a necklace from this site. I never received after e-mailing over and over again because they have no phone, and they take two + days to respond to an e-mail, they sent me a second necklace. The second necklace came with a "stone" missing. I sent it back, payed like $6 to do so with tracking. After they received the item (I had proof they had signed for it) they claimed that they never received the return and refused to issue me a refund. Even after I showed them all my proof, don't order from them, they are the WORSE!

I'm a big Seahawks fan and I really wanted some blingy Seahawk earrings. Hard to find pretty NFL stuff for girls.
Then I found Baublebar and a good selection of NFL jewellery for women.
I placed an order and within a week it arrived. It was the wrong order.
I emailed them with a pic of what I received. It took a couple of days to get a response.
They apologized for the error and told me I could keep the earrings they sent.
They shipped the correct order, it arrived within a week.
The earrings are exactly as pictured.
I love them!
Mistakes happen and Baublebar dealt with it easily. I didn't have to do anything.
I appreciate great customer service.
Karin

Know the website in their account says at the bottom:
"Proudly Made in NYC Terms of Use Privacy Policy © 2018 BaubleBar Inc. All Rights Reserved." Straight copy and paste.
They now admit they are designed in NYC but really made in China. This is the reason they can't backlog an order and have pre-orders on some.
Took my order and money then simply canceled the order later on but they did refunded the cost. Problem was the one they canceled was the only one wanted, the other two were impulse buys.
Don't count on getting what you order!

I ordered a child's bracelet for my daughter, so it is too small. My fault. It was personalized. I asked to have the bracelet restrung for a bigger size and I would be willing to pay the difference. They said they normally would do this but they are too busy to accomodate me at this time. Very disappointed, will not be using them again.

Notified customer service that I could no longer track the items I ordered. She verified my address and asked me to wait a few more days.
I waited 3 days and contacted her again. (My order was placed and my bank account was debited on December 2,2022. Today is December 15,2022 and the 9th business day since my order was placed. Shipping was supposed to be 5-8 business days.) Told her the 2 items ordered were a gift, and I've had to go ahead and mail my daughter's Christmas box without them. I requested a refund.
Latakia responded with a "friendly reminder" that the items I ordered couldn't be returned. How the f*** is it a return if the items were never received?
Taking people's money for goods or services and not supply the goods or services is called stealing. Theft is still illegal in the USA.
Photo of items below.