Bath & Body WorksReviews 673

Love the different smells love the semi sales they are great and i am happy got some mens products also and i get free product if order so much stuff yea

So I received a "coupon" for a free product and decided to redeem it knowing I would still have to pay shipping and handling. When I added the promo code at checkout the price for the shipping and handling magically increased by $5.00. So if you use a promotion code they charge you more for shipping and handling. So I deleted the item from the cart and tossed the coupon in the trash. Their products are way overpriced as it is. Even paying shipping and handling is more than the price of a similar product purchased elsewhere.

I have been a customer for one product since it first came out. That product being the Vanilla Bean Noel hand soap. I alway loved waiting for it to show up in a store and only purchased enough for 3 months to keep the excitement of waiting for it to show up. This year was different and not sure if COVID was to blame. The entire product has changed, the label, colour of the product and sadly the scent. Big thumbs down! I not longer will purchase. Dislike the scent, feel of it and the look. Thinking they are axing Christmas out of all their products as well. Good bye! BBW $1.00 EXTRA as well REALLY, Barf!

I'm at a loss for words for a company that used to be my happy place. If you need any sort of customer service, it's worse than my store experience. I have been a customer for about 25yrs. I am 58yrs old. I have never had to contact customer service until now, and boy had I known before! I had a horrible store experience. They have 0 customer service AT ALL and I was lied to on live chat. I was treated horribly over asking for a bandaid over a broken candle left on the sales floor I cut myself on, that I DID NOT BREAK. I am on blood thinners. I had to practically beg for a bandaid! I emailed, never heard a thing back. I messaged on Facebook, still nothing. I live chatted where I was told I'd receive a $50 gift card for the situation, yet the representative never even asked for my email I realized after getting off chat.
This company does not care about it's customers, in store and out. I'm at a loss for words a company so big would lie, let alone not get back to me over an experience that happened in one of their stores. Please beaware!

You guys need to get rid of lasership and also if we pay over a certain amount I think it's only right that you don't charge shipping. We spend so much money with you guys and although you have discounts sometimes I still don't want to pay 5.99 after I've already given you $300 lol

Its very cute and perfect shop to shop for couples. I have order some really interesting gifts for my better half from here. She likes it.

I ordered some Winter Citrus Wreath handsoap from this company on 12/13, with an expected date of arrival to be 12/24... I waited until that day to chat in and ask where my package was. They told me there are delays due to holiday (understandable) and refunded my shipping, which was kind of them. I waited until 1/2/21 and chatted back in to see the status, as UPS still only said "processing"... They told me that they can issue me a refund. I asked for a replacement since it was a Christmas gift, but they said they are sold out. I appreciate the refund, but I feel that it's not very fair to wait 3 weeks for something, inquire about three times and be told that you are out of stock. I am not upset at anyone, but at the situation. I sure hope that package arrives, and if it does- I am happy to pay for the product.

I had a gift card of $200 and only using it once then having to $106.01 left on the card. Stolen and used without my knowledge on December 21st then finding out the balance was $0. I decided to call their customer service line and I thought I would get at least some human decency. BUT NOPE, I was treated like it was my fault when I didn't know somebody could've done that out of thin air, so after being humiliated and no help at all then being LIED through in front of my face. Them saying "we will be sending you a E-gift card of $110 for the inconvenience in the next 72 hrs and since they could only go up by $5. I waited 4 DAYS and received nothing so I called the customer service AGAIN to ask for a card replacement and explaining my situation over again then being treated with the awful experience I'll ever receive from my favorite store on Earth. So now I have lost 106.01 that I was planning to use on SAS is now gone, so now after being humiliated and tried calling all my local BBW for help and at least if they give me a refund, I told them somebody spent the rest of my gift card balance without my knowledge then they have the $#*!ing audacity to ask "do you have a receipt?" in WHAT LOGIC could any human on Earth ask that... after I just said it was SPENT ANONYMOUSLY, I understand they have been having a lot of issues with online orders and in store sales but doesn't give them an EXCUSE to just do 1 simple job that a I ask and that's to get my money back. I'm doing them a favor and buying their products so wtf BBW? My favorite shop turns into my LEAST favorite shop on Earth and those small details makes a huge DIFFERENCE. I have pictures with the only receipt I had when using the gift card and the after result when I found out that somebody spent all of the available balance

I made an online order November 30th and just received my order today December 12th, 2020. I went to look through my order and realized I was missing an item that was accounted for on the shipping receipt. At first I thought that maybe it was on backorder or something but when looking at the shipping detail it looks like it is accounted for (as in it should be in my box). When I called customer service about this I was told I needed to call back in an hour because of some technical difficulties. Obviously this is not what I expected to hear after waiting on hold and given the circumstances. I already took time out of the day to make the call about this issue and now I have to call back in an hour. With the holiday being so close I am quite disappointed as I have been a bath and body customer for years and have never ran into any issues in store or online. Since I wasn't able to get anyone over the phone, I decided to send an email to which pretty much bounced back. Keep in mind this is the email listed on my shipping receipt. I called back again 3 more times only to get hung up on and i reached out to the online chat. The lady i am currently in the live chat with Shelby is not very customer service like. I am over the run around and the fact that their customer service doesn't know what customer service even looks like is even more upsetting. Shelby just informed me the item I ordered in November that was in stock is missing from my package because its no longer in stock and that she can issue me a refund. So if i hadn't reached out i never would've received this refund.

Usually a happy customer,

I am so tired of finding the perfect scents at BBW only to have them retired or completely discontinued. My first love was Cool Citrus Basil. It is not only a great fragrance, but holds memories of the honeymoon my husband and I had to save for 6 years - just to go to Florida. Then, to compensate, after buying Cool Citrus Basil "leftovers" from Amazon I found I liked the wonderful White Citrus, also dropped. Then I found a great scent in hand sanitizer (Bahama Breeze?) only to find out hand sanitizer was the only product with that scent. Then, my hubby and I found a fragrance we both loved, Twilight Woods, again to only be discontinued. The scents I adore are never in their "retired closet". I've emailed them endlessly about bringing back Cool Citrus Basil in just one product for a limited time. I NEVER get a response. I'm almost to my frustration limit in buying from BBW because I don't want to find another fragrance I love only to have it terminated. It's almost not worth the constant disappointment anymore. Lastly, Cool Citrus Basil, if you can find it online on eBay, Etsy, Amazon, etc. goes for VERY high prices (I saw the lotion for Cool Citrus Basil on one of these for a little over $100.00.) Doesn't that tell BBW there is a real market for this scent?

I am going to make it a point from now on to not order online. This is the second year in a row they show items in stock, then send an email they don't have an item. You lose the promotion of buy 2 or however many get one free and get charged shipping. Then they do not allow cancellations. I think it is a slick way to get more money in shipping charges and higher costs for products. What major online retailer does not allow a consumer to cancel nowadays. B&BW is a one way street, they can cancel, but we cannot.

NEVER ORDER ANYTHING FROM BATH AND BODY WORKS ONLINE UNLESS YOU WANT TO BE RIPPED OFF, OVERCHARGED, AND MANIPULATED. THEY DON'T SEND YOU IMMEDIATE CONFIRMATION EMAILS LETTING YOU KNOW HOW MUCH YOU'VE BEEN CHARGED OR FOR WHAT. OFTEN TIMES ITEMS AREN'T AVAILABLE AND YOU HAVE NO IDEA WHAT YOU'RE PAYING FOR DUE TO NO CONFIRMATION EMAILS. NEVER ORDERING ANYTHING FROM HERE EVER AGAIN. THEIR 3 WICK CANDLES ARE $24.50USD WHICH MEANS THAT YOU'RE PAYING ALMOST $100 IF YOU ORDER 2 CANDLES FROM CANADA! ITS RIDICULOUS. I WISH I NEVER ORDERED FROM HERE. THE CUSTOMER SERVICE REPS HAVE NO IDEA WHAT THEY'RE TALKING ABOUT.

I've been buying bbw for over 6 years! The customer service is SUPER friendly! Would definitely shop online again and in stores