Jake T.

I had a gift card of $200 and only using it once then having to $106.01 left on the card. Stolen and used without my knowledge on December 21st then finding out the balance was $0. I decided to call their customer service line and I thought I would get at least some human decency. BUT NOPE, I was treated like it was my fault when I didn't know somebody could've done that out of thin air, so after being humiliated and no help at all then being LIED through in front of my face. Them saying "we will be sending you a E-gift card of $110 for the inconvenience in the next 72 hrs and since they could only go up by $5. I waited 4 DAYS and received nothing so I called the customer service AGAIN to ask for a card replacement and explaining my situation over again then being treated with the awful experience I'll ever receive from my favorite store on Earth. So now I have lost 106.01 that I was planning to use on SAS is now gone, so now after being humiliated and tried calling all my local BBW for help and at least if they give me a refund, I told them somebody spent the rest of my gift card balance without my knowledge then they have the $#*!ing audacity to ask "do you have a receipt?" in WHAT LOGIC could any human on Earth ask that... after I just said it was SPENT ANONYMOUSLY, I understand they have been having a lot of issues with online orders and in store sales but doesn't give them an EXCUSE to just do 1 simple job that a I ask and that's to get my money back. I'm doing them a favor and buying their products so wtf BBW? My favorite shop turns into my LEAST favorite shop on Earth and those small details makes a huge DIFFERENCE. I have pictures with the only receipt I had when using the gift card and the after result when I found out that somebody spent all of the available balance