Sophia B.

I'm at a loss for words for a company that used to be my happy place. If you need any sort of customer service, it's worse than my store experience. I have been a customer for about 25yrs. I am 58yrs old. I have never had to contact customer service until now, and boy had I known before! I had a horrible store experience. They have 0 customer service AT ALL and I was lied to on live chat. I was treated horribly over asking for a bandaid over a broken candle left on the sales floor I cut myself on, that I DID NOT BREAK. I am on blood thinners. I had to practically beg for a bandaid! I emailed, never heard a thing back. I messaged on Facebook, still nothing. I live chatted where I was told I'd receive a $50 gift card for the situation, yet the representative never even asked for my email I realized after getting off chat.
This company does not care about it's customers, in store and out. I'm at a loss for words a company so big would lie, let alone not get back to me over an experience that happened in one of their stores. Please beaware!