BaseballSavingsReviews 140

Ordered helmets for my 12u team for Cooperstown. Week of July 12. Ordered them July 3rd overnight. Took into consideration the holiday, expected 3-4 days later. No problem. I called EVERY DAY. To get updates on order. Said they were backed up, not once a supervisor returned my call after numerous attempts. No email communication until a tracking on the 9th that it was delivered, but wasn't. So that was false and just one helmet out of 11. First delivery arrived after we all flew to NY from Cali on the 11th and it was just one helmet and a bag. Next delivery arrived also partial the following week on the 15, then next partial on the 21. My team didn't get to wear their new helmets and this company didn't have any accountability from the leadership. No apology, no responsibility, just "I will send a message to the warehouse and will email you the response" they didn't do that once. Not one email about my timely order. They just refunded the expedited delivery fee. Very dissatisfied and disappointed.

As a first time customer of this scam of a website I ordered a set of youth catching gear that was labelled "in stock." After the item was not even shipped by the estimated delivery date I called to inquire and was told "it should ship out tomorrow." Another week goes by, I called, and am informed "we are moving warehouses, it should ship out shortly." Another week goes by, I call, "it is in stock, it will ship out next day air tomorrow." Another week goes by, this time I call and am told it will be put in a box to ship tomorrow. Check online and the order has changed to "back ordered." I email customer support and after a week I am informed that it is in a box to be shipped, here is your tracking information. USPS never got the tracking information created by these scam artists. I plug the tracking number into FedEx and it was for a product they shipped to a different state, the week previously. When I asked what was up I was informed the product is no longer available and my order was cancelled. But they could offer a 10% discount on another set. Absolutely unacceptable. DO NOT SHOP FROM THIS COMPANY.

Thought the items were a great price then found out shipping was over $10. I went ahead and placed it anyway, since the only stores in town are very expensive and my kids' game was the following weekend. I purchased everything that Saturday and was charged the full amount. On Monday morning I checked my account and found they charged me again for the full amount. It is now Thursday and I called to ask them to drop the charge, they acted like everything was fine and told me to wait 5 business days. Pretty sad I have to wait to pay my bills because they want to double charge people.

I bought a $200 composite softball bat "on Sale" at baseball savings. Twenty days later, after breaking it in according to the manufacturers website instructions, it broke. It was in a heated indoor batting cage, in January. They would not stand behind their product at all. The manufacturer will not replace it because it came from them. I won't buy from this site again!

I placed an order for 13 shirts for baseball jerseys. As soon as I paid on the website it put a hold on my account for $236 and then also immediately charged my card $330. When I called and asked about it, the lady said they do this with EVERY order and it will fall off in 7-10 days. I have ordered before and this didn't happen. How it is it legal to tie up $236 of my money when they also received my full payment? I called my bank and they were astonished that this happened and that they said they do it on every order. They immediately turned it over to their fraud division.
This is a fraud on customers! It's a scam!

I read the reviews before using Baseball Savings to purchase a new pair of cleats for my son. We live in Australia and I needed to get some comfort about the business. I proceeded with caution and I'd have to say I was extremely pleased that I did. Not only were the cleats cheaper inc of delivery cost than they would be to purchase here - the delivery timing and communication was great. Well done and I've recommended your store to others here so hopefully you'll see an uptick in purchases for Australian baseballers. David

Ordered a bat from this company solely because they offered free 2 day shipping. I ordered Sunday so it should have been here wednesday. It's now Thursday and still isnt here and shows it as at least another day away. Contacted customer service and they lied to me twice. First saying that I chose priority shipping which is 3 to 5 day shipping. LIE. I sent them a screen shot of my order where it shows 2 day shipping was selected. She then tried to lie to me and tell me it's because I have a po box so they ship USPS and usps has no two day option. LIE #2. USPS actually does have 2 day shipping, it's called priority Express and is guaranteed 2 day shipping. When I told her this she needed the chat and it asked if I wanted to speak with a representative again. I said yes and no one ever connected to the chat. My nephew wanted this bat in time for his pictures, which were for today. Zero accountability from the company and she kept trying to blame me!

If I could leave a negative 5 stars I would. They're a complete SCAM. A month ago my son order a baseball bat with his bday money for up coming tryouts that was on the 11th of Jan and it's now the 19th. They sent me two posters addressed to two different ppl in a baseball bat box that was addressed to us. It took over a month to get a refund and hrs on the phone dealing with this so called company. They offered to make it right and gave us a 15% discount. They took the money off my card again and said they didn't recieve the payment and to call my bank to dispute. Save yourself the headache and DO NOT order from this scam of a company!

Purchased a bat for $350 and received an empty box. Box was intact and no signs of tampering. They didn't send the bat. Still waiting for solution? Completely ripped me off!

Placed an order for 13 helmets and they mis shipped 1 of them the incorrect size. They did almost nothing to resolve the issue in a timely manner and made me jump through multiple hoops in order to get the the correct item shipped to me. I was also lied to by multiple CS agents on the phone about them placing the replacement order with next day air shipping discovering days later they still hadn't actually placed the order at all. THen when the order was placed for the correct item to be mailed she only offered 2 day shipping because their cost on NDA was too much. What a joke will not be doing business with them ever again!

I ordered a set of catcher's equipment on October 1,2023. On October 6,2023 I received the wrong equipment. Called customer service and was told that as soon as they received the item back, they would released the correct one via FedEx and by the next day. Today is Ocrober 17 and I am yet to receive the item. I was to use this equipment during tournaments in Florida and Arizona. When I sent the erroneously sent item, they received it in 2-3 days.

Don't buy from this company. Order goes through, FedEx confirmation comes through, and then... nothing. Contact customer service and they'll give you the run around, "Oh, well, hmmm, that's so weird." but it's always the same. They sneak in a "Fuel Surcharge" in your order and if by chance you get a refund they'll do a little here, a little there hoping that you're too stupid to do the math and get ALL your money back. I've ordered twice from them after giving them the benefit of the doubt the first time and it's déjà vu all over again with the second package. This time I'm just going straight to AMEX to contest the purchase.

Ordered a bat 4 days before my son turns 10 years old and they told me I would have it in 2 days. Then get an email that the $400-500 bats is backordered do I want to order another model. SO I order another brand but will it still be here by saturday "OH yes sir you will have it friday ok lets did this. Did not show up when I email they say it will arrive in a few days typically after they reach out to Fed ex. Nothing still Ordered on 8/22 now its 9/2 I call and they tell me I can order another bat and pay for it if I really want it that bad and when they find the other one then they will refund me. So noe this bat if I want it will cost me $1000. I ask to speak with a manager and "Oh sorry sir she is too busy to speak with you" Really? Come on my son (10 years old) are you sure you didnt get scammed dad? Well after the other reviews Im not so sure

I ordered catchers gear for my daughter. Ordered a youth size, they send adult size. I called customer support and told me, that I am out of luck. Processed a return. Will not refund the 30 dollars in expedited shipping I paid to get the wrong product. Only money I am receiving back is the cost of the gear itself. No tax and no shipping charges. RUDES CUSTOMER SERVICE I HAVE EVER DEALT WITH. I will find somewhere else to order through. I will never again use this website. They aren't even worth the 1 star I had to give them.

Ordered new catchers gear for daughter description sizes 14-15 I get gear in today shin guards are 16" when it says specifically over the shin guards 14-15 customer service was 0 help when I tried to let them know how misleading the photos are and was told I should of looked at more descriptions… what more do I need beside at picture with the sizing of the specific equipment? Never will order here again.

I ordered Sunday 1/29/23 and paid for expedited shipping. Per their website it should have shipped Monday. On Wednesday I had to contact them and they supposedly overnighted the package. It's now almost Sunday 2/5/23 and no package. Fed ex has no idea when it will get to me, they can't seem to locate it.
This company has the worst luck with fed ex as all these reviews say the same thing, though it seems very shady. They now want to wait 5 days to either refund or send another item. You don't have the money to refund or send now and then provide a return label or contact fed ex and re route package? You've stolen $100 from me essentially.

We bought a bunch of baseball stuff as the prices seem to attractive, but to our disappointment the quality of the materials was very poor. For example: the rain jacket "Wire2Wire Mens Performance Long Sleeve Cage Jacket SKU: I*******" just ripped on the second day of use. Also, the other items we purchased were low quality. Avoid!

Ordered a bat that was showing as in-stock on their site. After 2.5 weeks I find out the item is back ordered (I had to call them to figure this out). Additionally, they debited my credit card on 3 SEPARATE OCCASIONS! I got charged 3 times for a product they can't deliver! Beyond a hassle going back and forth with their piss poor customer service only to be informed that the money I shouldn't have been charged in the first place won't be refunded for 5 business days. To date I still don't have a refund and am considering requesting dispute with credit card. Joke of a company.

This has been the biggest headache purchasing from this store. NEVER AGAIN. They are not a legit business, therefore, they do not provide any level of customer support. Never again will I make the mistake of purchasing from this website. I strongly suggest you save your sanity and do the same.