We ordered baseball pants and a catchers set for an upcoming tournament. We paid an extra $22 for expedited shipping, but only the pants arrived. I called customer service and was told that since the catchers gear is sent from the manufacturer, the expedited shipping doesn't apply. Since our primary concern was getting the catchers gear, I asked for a refund of the $22 expedited shipping fee. I was told "no" since the pants were sent and received. After several long discussions, the company offered to credit the difference between regular shipping and expedited shipping. When the order was placed, the company advertised free shipping in orders over $99. We spent $300, but they still insisted on charging us for shipping. Whatever! When the catchers gear arrived, it was a hodge-podge of equipment. The shin guards and helmet were black, but the chest plate was blue! My son didn't want to try the stuff on because he said it looked wierd. I contacted the company several times and each time all the rep said they could do was document their system and advise a supervisor. I asked to speak with a supervisor, but each time I was told "my supervisor is not available at this time." I was assured that if I left a voice mail someone would get back in touch with me... no one ever called! When I finally convinced my son to try on the gear, we noticed that the padding was completely missing from one of the shin guards. I called customer service again, and got the exact same response as before. I sent an email to the customer service department, and got an automatic reply that someone would call me back... NEVER HAPPENED! I called customer service again the next day to follow up, but had to relay the whole story to the next rep I spoke with because according to her nothing was documented! So I just paid $300 on this equipment that we can't even use and all they can offer is to have fed express pick it up from my residence, but they can't tell me when a replacement set will be sent. I insisted on speaking with a supervisor and finally the rep said that shed transfer me to his voicemail. The message on the voicemail identified himself as an administrative coordinator, not a supervisor, as i had been told. This company is QUICK to take your money, but you will be on your own after you card has been charged. BEWARE! YOU'VE BEEN WARNED!

What an absolute waste of time. I had a rather large order for my t-ball team and chose baseballsavings.com to purchase from. HUGE MISTAKE. I should have took the hint when I asked about a military discount and was told "no, we don't do that". Fine no military discount. I then asked about submitting my order via email for "team pricing". I was told over the phone that since I was purchasing items already marked down that there was probably no more room to reduce. Ok... Whatever, I needed the items fast so I placed them on my Amex card Friday night. I received a few update emails over the weekend and another Sunday night. Each email stated my order was received and is being processed. The email I received Sunday night had 2 paragraph's. The first mentioned again that I could reference my order number if I had any questions, the 2nd mentioned tracking info will follow. Later, I reviewed the email again and noticed all 34 of my items were listed below the body of the email with a status next to each. I then noticed each item had CANCELLED next to it. I was totally confused. When I submitted my order with credit card information the online system accepted it without issue. I called customer service and was told American Express declined the charge. Again, this was the first I was hearing of it. I called Amex, they told me that the $314.86 authorization was processed and was not denied. I called customer service back again and relayed what Amex said to the agent. She then said maybe it was denied because the address info didn't match. I said that couldn't be, because I was logged in to baseballsavings.com account and looking at my billing and shipping address information, and everything is correct. She said she could email the processing department and request my order be "replaced". I said replaced? What does that mean. She said "I don't know, it just means replaced". Now even more confused I asked when I would hear back, she said "well I'm off tomorrow and they are going to be really busy because it's Monday". I said what? I needed this order ASAP and you can't exactly tell me what went wrong and that I won't hear back about replacing the order for a least A FEW DAYS? Of course the agent was of no help and couldn't wait to get off the phone. Monday morning rolls around and I make another call to customer service to see if I could get some answers. The agent again told me the charge was denied. I told her no, Amex said it wasn't. She said "well the order is cancelled". I said, "it took me 2 days to compile that order of 34 items, with quantities, and sizes. Recreating it would be awful for me and my t-ball team. Can you re-process the order?" She said "no, its cancelled, you have to recreate". What a nightmare dealing with this site and it's god awful customer service. Each agent I spoke with couldn't have cared any less and could not wait to get off the phone with me. I will never use this website again. Now I'm off to try to compile my list again on another website.

I have recently placed 2 orders with your
Company that you severely botched. The first
One below sat in your warehouse for almost 2
Weeks. I called, I emailed twice. Nobody knew
What happened and the emails that I sent were
Returned by an autoresponder. I canceled the order

Order number 2 was ordered at 8:29am on April 9
And was for NEXT DAY AIR. The order never arrived
Today... WHY NOT. Next Day Air means... NEXT DAY AIR.

It finally arrived today and IT WAS THE WRONG ITEM
I ordered item #UACP-JRVS and received item # UACP@-YVS

In addition, I was told by your customer service rep that they
Would have to wait 24-48 hours to find out if you have the
Correct item in stock... REALLY... 24-48 hours... I NEEDED IT
YESTERDAY.

I am very disappointed with your customer service. I have ordered
From Steel Locker Sports in Texas... regular shipping... and
Baseball Express and received items in 2 days via Priority Mail.

UPDATE:

I STILL HAVE NOT RECEIVED THE CORRECT ORDER. I spoke with customer service agent Eddie
At ext 634 on Friday April 13th. He assured me that he would have a supervisor go out to the
Warehouse and find what I was looking for. He promised that a supervisor would call me on
Monday April 16th. By 3:00pm on the 16th NO ONE CALLED ME... I HAD TO CALL BASEBALL SAVINGS.
I contacted Eddie on Monday the 16th at 4:00pm. Once again he assured me that a supervisor would
Call me later. NO ONE CALLED. IT IS NOW 11:00PM EASTERN STANDARD TIME AND NO ONE CALLED...

Follow the reviews on this website and do not order from this company.