BaseballSavings

Awful. 2 day shipping partial order arrives a week later completely wrong-color and size than what I ordered. Called twice, both times on hold for an hr. Agent didn't want to help me, basically told me I was $#*! out of luck on the other Order and it would arrive when it arrived.

As others have stated, the shipping times and customer support are extremely poor. I ordered apparel that was to arrive today for a upcoming tournament this weekend. I have been tracking the shipment and noticed the freight company had an issue with the package at which time I contacted customer service at baseball savings via e-mail. No response for three (3) days. Contacted customer service via live chat and it was the first time they heard of the issue. Now they are stating items will not arrive until next week. I know overnight delivery is higher cost but that is the price of doing business if there is an issue with the freight company they have selected for shipment. Instead they will ship as if a new order was placed today. Baseball saving's abbreviation fits them well, BS.

Let me start by saying I almost never write reviews good or bad for any company. I am usually just too lazy I guess. When I was first told about the site from my 14 year old Godson, I was definitely sceptical about ordering him a catchers gear set from Baseball Savings after reading some of the previous posts. Nevertheless, he really liked a Rawlings set he saw on there and the price sure looked good to me so I took a chance. I can only speak for myself and my one experience with them but I was extremely pleased and satisfied from the moment I ordered the item online from FL till the time it arrived a day early to my happy and eagerly awaiting Godson in Ohio. I did pay a little extra for the guaranteed shipping to get it there sooner but it was worth it. I would definitely order from Baseball Savings again. Play ball!

I honestly think the rest of you people are full of $#*!. I ordered a pair of cleats on Saturday and they were shipped Monday on time. They'll be here by tomorrow (Thursday) which I don't think is all that bad. I will review more when I get my product but the customer service rep I spoke with was polite and answered all questions, maybe instead of being a giant $#*! on the phone with someone you don't know you should try some manners and you'd get farther... Good site, will probably order again.

PS to the guy who ordered catchers equpiment, you get what you pay for, you probably ordered some bull$#*! brand like Wilson or Allstar...

When you spend over $400 for a baseball bat you expect to get what you paid for. We were told that the bat will be delivered in 2 business days and unfortunately this company uses FedEx it is now 3 days and counting for delivery. I asked their cs team about it being late, and there was no sense of care or concern, like it was usual and common business for them.
I would suggest giving your money to any other company that cares about their customers.

If I could leave a negative 5 stars I would. They're a complete SCAM. A month ago my son order a baseball bat with his bday money for up coming tryouts that was on the 11th of Jan and it's now the 19th. They sent me two posters addressed to two different ppl in a baseball bat box that was addressed to us. It took over a month to get a refund and hrs on the phone dealing with this so called company. They offered to make it right and gave us a 15% discount. They took the money off my card again and said they didn't recieve the payment and to call my bank to dispute. Save yourself the headache and DO NOT order from this scam of a company!

Prices are hard to beat anywhere, especially with one of their coupons. However, everything is fine until you have an issue. No customer support. One order was fine. The next, issues arose. I tried using their customer service email, received a non-deliverable back. Tried their online chat, no one available. Eventually got an email through to another inbox and got no response. So if your order goes through ok and the item works, you are good. Otherwise look out.

Ordered apparel for my daughter. They omitted my town house unit number on my shipping label. Called them on the phone, and they said that they will overnight another pair and their customer service verified my town house number. Well, next day came, and the idiots in shipping did it again. I had to go out to $#*!s and buy her pants there because they would be unable to ship me another pair before opening day. I bought many things from them in the past, but they lost my business for good.

I purchased the Louisville series 5 rig wheeled player bag in blue for my son's birthday at the end of March. By the end of April the bag had a hole in the bottom of bat compartment big enough for bats to slide out of the bottom of the bag. After a month! We have a Nike bag that has lasted five years with no holes and all zippers intact! The Louisville bags are crap. Stay away and don't waste your money.

I have bought several items from this site without any problems until now! We purchased a helmet on Saturday and I received a confirmation. Because I did not receive a shipping notice a few days later I called. I was first told my credit card did not clear then I was told they had no helmets then I was told they did have the helmet but for some reason it still hasn't been shipped. I should post the run around email exchange I had with customer service. There is also a we listen email address to the CEO that he says he replies to in an hour. I have not heard from him either.

Also- you had better know what you want when you call to order because the people on the other end didn't know much about their products.

If I could give Baseball Savings 0 stars I would. They place orders for items they do not even have in stock. And to cancel an order is a process in itself. Every rep I spoke with from Tues- Friday said my order would be on the truck the same day only for it to not even be in stock at the warehouse. Horrible service. Stay away. Order someplace else.

Purchased a bat for $350 and received an empty box. Box was intact and no signs of tampering. They didn't send the bat. Still waiting for solution? Completely ripped me off!