I went to banana republic a few months back at upper Canada mall and I will never go back again. When I entered the store no one said hi to me, which is fine. But then when looking at clothes I heard a female worker say hi to another woman entering the store. Then when a man walks in she says hi and tells him about the offers. Then when I turn around to go to another section, the same female worker looks at me and turns away quickly. That just leaves a bad taste in my mouth. No hi, no welcome, not even a smile. Your workers need to be trained on fair customer service.

This brand fits true to size, the fabrics of the clothing are superior to that of places like gap and old navy. You buy it and will last years of washing and wearing - hence why it costs more than inferior shops. I received compliments every time I wear this brand. I buy my clothes online and they have an excellent customer service.

I bought a dress online as it was not available on store. I purchased petite small size but still big I understand it was a final sale and no return but I am just asking them if i could at least exchange it to xs same item but they were not friendly and helpful. They should clarify it on their website that it should be no return no exchange! Just wasted my money and will never buy on this store again! Beware!

As a once frequent and loyal BR shopper, I no longer have anything good to say about this brand. For years they have been the go-to for many occaisons and have always come through. However the past several months it feels as though the brand is nose diving into oblivion. Cheap cheap cheap fabrics, questionable designs, unflattering fits, false pricing, I could go on and on! From a design standpoint, creative director Marissa Webb has made an absolute mess of BR! Even though she was recently demoted(to supposedly work on her own brand!) it will be interesting to see if they can pull themselves out of the swamp they are currently in. Meanwhile, wait for their sales, none of their things are worth it for anyone paying full price.

I shop pretty much only when I'm forced to do it. However, my shopping experience today at Silver Sands Banana Republic store was the absolute best! The two men that helped me were simply delightful and the most personable, helpful, and fun assistants that I have ever encountered. I generally always like people anyway, so when I say these were exceptional, I really mean "exceptional"... so, kudos to BR for your Destin staff. Good job!

I placed an order for a dress on 07/15.6 days later on 07/21 I received an email that the item was out of stock. What? The order should not have been completed and money taken from my account if the item was not stocked! I will not order from this company again. Or affiliates, which is a shame because I order most of my kids' clothing from the Gap. I'm usually an easy-going person but waiting almost a week for an item I think will be showing up at my doorstep any day to then be emailed that they don't even have any of said item? Ridiculous. Sure my money will be refunded, and they were kind enough to give me a whooping 10% off my next order. But I won't be getting what I ordered and now have to look elsewhere and hope I can find something that will make it to me on time.

Beware of misleading advertising! The company sent me a $15 off coupon for my birthday month that clearly says on it the coupon can be combined with up to one other offer. When I tried to order the customer service rep told me the coupon code says it can not be combined. Although I'm looking at the paper in my hand which clearly says that it can! Short story is I wasn't able to get the discount on the item. Plus I wasted 20 minutes on the phone with them trying to sort it out. What a waste. Their stuff isn't worth buying full price, so I guess this is the only way to lure you into shopping and hope you'll still purchase when they pull the wool over your eyes. And I've been a BR cardholder for 20 years.

I bought a jumpsuit on line size small and it came in huge,I called them but they refused to exchange or return.This is. Big rip off. A big company like them can afford to make an exception to please their customers
My order number ID8HL38

One of my favorite and go-to shops for casual clothes. I can put together great combinations and looks for every day wear. It's casual, comfy and professional all in one. They often have bargain sales and a decent rewards program. I can always leave with something good when I visit.

I recently purchased an item online, which didn't fit properly and now I would like to return it and its final sale, so I'm stuck with the item. The Company will not make any exceptions, online purchases should never be final sale, that should be illegal. How is Banana Republic not backing their product? They not only doubled the prices of their clothes during the pandemic, they have also basically terminated all costumer service. I'm so disappointed in this company, what a shame.

I purchased a trench coat from here a few weeks ago and must say that it is one of the most comfortable and trendy trench coats I have owned in a while. The quilted lining is great as it is removable - many others I have owned have not have removable linings therefore can become quite warm especially in warm spring months.

The only downside is the price tag, if you are willing to part with the cash the this is a great buy.

Overall a 4/5

I used to come to this store many times each year and spent about $1500 annually. Recently they have brought in a new store manager who is THE WORST.
I have watched her berate an employee in front of other customers. She is rude and obnoxious to deal with. I believe her name is Shawna. I was so disgusted in seeing this person act the way she did that I will not be back again until they dump her out the door where she belongs. I cant imagine what it must be like there now to have to work for someone like that. I pity those people. I had come to know a few of them and they are not a happy bunch. I'm not the only one who will take my business elsewhere. IF you read this and believe people (customers or staff) should be treated with some basic respect and kindness, take your business elsewhere and fire this place from your shopping itinerary until they fire the manager!

I purchased 2 pairs of pants, not knowing which size would fit best. I was going on a 2 week trip to Italy. I ordered the pants on April 1st and received them on the 8th. One week later I was flying to Italy. After my return I called the customer service line on May 4th and was told it was to late to return my pants. These are pants that are new and have never been worn. Not even 30 days old. They would not accept my return. The poorest customer service ever. This will be the last time I buy from Banana Republic. Very dissatisfied!

I just want to give a review on the packing of my shipment. I received my package. The outside package was not wet. Inside that package are 2 jeans both packed in separate plastic bags neither are wet on the outside. I removed the first pair perfectly fine. I open the second plastic bag and inside the pair of jeans are very wet. Wtf. These jeans should never have been sent. This is an awful look for your brand. I totally get packages getting wet or damaged in transit but this left your warehouse like that. That is mold. Very unhappy customer. Will be returning both pairs.

I contacted the online customer service to return a couple items. My invoice says I have 45 days to return. Customer service said they cannot accept them due to the change in their policy to 30 days. EVEN though MY receipt says 45 days. I am very upset

Ordered a suit online, they shipped all but the jacket. Turns out that they didn't have the suit jacket in stock, so they had just cancelled it without telling me. Now they refuse to give a refund for the vest and pants, even though without the matching jacket they are useless. In summary, they stole $1000 from me.