This company's clothes are trash now. The people that bought this company destroyed it. They ruined this legacy. Sell it to someone who will do better.

I have been a fan of this store for several years. Once the brick-and-mortar stores closed, I noticed that the clothing online was of lower quality. Last year, I decided to try them again and saw they were hit or miss, but I loved a few items. In January, I ordered two suits and returned one. I received confirmation that my return was received and waited patiently for the refund. After weeks, I emailed Customer Service and was advised that the refund was processing, and I was offered a discount for a future purchase. Thankfully, I did not fall for that. Now, my request for a status update is being ignored. After researching, I learned that several others have experienced this recently, and now the return policy says all sales are final. They don't answer calls or emails. Do yourself a favor and just pass. You have been warned.

After a very frustrating return experience with no refund in site, I am just learning what a messed up company this is. I wish I had never purchased anything from them. The original shipment took a long time, but that was nothing compared to my return. Emails bounced back, no customer service staff, voicemails unanswered. Now I come to find out that the parent company is actually going under. Be sure to dispute the charges with your credit card company before it is too late.

Read more about the collapse hear: https://www.yahoo.com/lifestyle/future-lord-taylor-york-co-*******.html

They ripped me off too, so now, every morning before I start work, I sign their email (*******@nyandcompany.com) up for a TON of junk email! I also call their "customer service" number *******692, which they don't answer, even during regular business hours), and I blow a loud horn or whistle in the phone, or tell them what a crap company they are.

Join me! Let's drive this company crazy or out of business! The more the merrier.

Been a month and still no refund! They confirmed a month ago that they have my returned items but I am still waiting for my $263 refund. I have emailed, called and chatted. They keep saying they are sorry for the inconvenience and wait 5-7 business days for an email that my refund has been started. Never get anything and still waiting on my money! I used to love this company but I will never purchase anything again! One unhappy customer.

I ordered off this company sadly before I read their terrible reviews. This company is not true to their word and will let u order just to cancel. I'm wondering if they even really have merchandise. Beware people this company is a total scam

Listen to the other reviewers. DO NOT BUY ANYTHING FROM HERE. Unfortunately, I discovered too late.

I've ordered from them in the past maybe 3 or 4 yrs ago and never had an issue. However, things have changed badly.

I'm starting to wonder if they are based in a foreign country because of their shady business practices. It's been 2 weeks and my $300+ worth of clothing has not been shipped; only a shipping label was created. They do not respond to emails or calls so don't waste your time.

It's a shame I had to do a chargeback with my credit card company. That is what I recommend the rest of you do if you have ordered something and have not received it within the 5-7 business days their site alleges.

I bought a dress in November that didn't arrive until January. I was charged 3 times for the dress. Once it arrived I was very displeased with the quality so I immediately returned it. The company emailed me on Jan 23rd confirming they received my return. It is now March 8th and I have not been reimbursed for the return nor can I reach anyone at customer service to give me an update. Will never be doing business with them again!

Was on phone for over 1hr 20mins and no one answered - all because shipping address was incorrect. They refused to help in correcting it and told me to go to the carrier after 5 days of waiting for package to ship. I was told by carrier that they NY& Co has the ability to change it so now I have to play a waiting game to see where package ends up!

No stars if possible. I purchased a dress for which I paid $41.49 I had to returned it because it did not fit right. I received only about $17.00 back, because they made me pay for shipping it back to them. The shipping charge was more than $20.00 when I had pay only $7.00 for shipping when I purchased it. I called them but their customer service is low quality and they kept my money and the dress. Stay away from this place.

1993 Wrk for NY&Company formaly know as Lerner. Shopped 20+ today I'm disappointed that its no longer what it was back in its glory. All but 1 piece of clothes was ok the rest of clothes were subpar. I purchase a bulk of Final sales based on past experience but now its not the same. Now I'm stuck with items I cant even exchange or get credit for. There no longer buy again.

Horrible company and customer service. They have had my returned item for over 6 weeks. I have contacted the company several times and get an excuse that the warehouse has still to process it (since Nov. 27,2023 when it showed they had it in their possession). I get the same excuse and it will be 3 to 7 business days to process. They don't process and won't return my money. I have contacted them weekly and it is the same lie. Order N*******

These scammers haven't even shipped my order on 14 days since I placed the order. I tried emailing and got no response. I tried the chat and she basically told me to wait longer and would not cancel or refund my order even through my order was still listed as "unfulfilled" on the website. I waited on hold TWICE for over an hour to talk to a human and I NEVER got one. I finally just went to my pal pal and requested a refund and escalated it for PayPal to get involved- PayPal refunded my money within 5 mins. I will never EVER buy from them again

50 percent of my wardrobe are New York & Company purchases. I have been a customer for 6 years or more, they may sometimes seem over priced on certain items but they also have some type of promotion going. And the clothing is all of good quality.

They cancelled an item that I bought on sale with no explanation. After many robot-like email exchanges with their customer service (who seemingly have no power to help) they said sorry but you can just buy it again if you want (of course at regular price.) What I thought would be a simple ask—simply ship me what I ordered, instead it ended up being tedious and unsuccessful. Buyers beware.

I first came to this site because I'm not a teenager anymore and needed something more sophisticated. The material is good but if your going out to get pants go to the store and try them on first. I bought 4 pairs of size 10 and two feel like I need a belt, the other two fit fine. Also they have sales like buy one get one free for pants so sit for that or until it's on clearance. Just sign up for emails to get the best deals. I didn't give them five stars because two pairs are stretched out in the back that I didn't realize until later.

I use to be a frequent shopper of New York & Co, but will never shop there again! I already thought it was unfair that a company who is "online only" didn't offer free returns… However, I've now had 2 orders 'processing' for over a month; and they are holding $250 of my money! I've spent hours on the phone, trying to talk with someone, but they never pick up. It took about 2 weeks to receive a response to my email, and all they said was their warehouse is behind, and my request to cancel my orders was denied.

I never received an order confirmation email. My items have not been shipped & customer service will not cancel my orders… yet they are holding my money. Also, since the order will now be VERY late (if it even comes), I won't need it anymore…. And based on the companies policies, I will have to pay to return whatever I receive, and then hope they refund me faster than they ship? This is ridiculous!

Filed with BBB. Keep dragging feet on refund. They keep extending time for when they will give it to me. Excuse after excuse. Will not get supervisor. Done playing their games. Be warned.
*additional info:
They finally said they'll issue my refund (after getting BBB involved, coincidentally) but now they are taking the shipping amount out of my refund! They sent me the wrong item and I'm being penalized! What a joke of a company