Beware of buying clothes from NYC and sending back returns. Back in late September 2023 I received my items and needed to return 3 of the items. I didn't receive a return label and stayed on hold for more than 30 minutes waiting for customer service and no one came to the phone. I decided to pay UPS to return the items. My tracking number showed NYC received my return on 09 October 2023. I waited 2 weeks. 7/10 days for processing return and 3/5 days for refund. I tried calling nothing. I emailed and was assured I would receive my refund. It's now 19 November 2023 and still no refund.

The blessing in all of this is I used my NYC card and sent them proff of everything and they have filed a dispute and put a stop on my account so I'm not charged interest and sad part is had I received my $115.00 refund, I would have only owed my NYC card company $18.00.

I will no longer buy from NYC and I no longer advertise clothes I bought from them. I also warn everyone to stay away from them. Also, I'm told on other post I am not the 1st person NYC has done this to. NYC are scamming consumers once they receive they merchandise they have failed to return our refunds back in a timely manner. Beware!

I returned a jacket to New York and company and I have been trying to get my refund since November Please do not go bidi rss with them They are hard to reach on the phone please do not do business with them

I will never order from this website again. I placed an order ONE MONTH AGO and didn't receive 2 of the 5 items (one item sat in the warehouse with a shipping label for over 7 business days - continental USA shipping of 5 shirts should NOT take a month!) My offer for this gross mismanagement? 15% off my next order applied retroactively if I contacted customer service after placing the order. Every time I ordered from this website it was a major headache. Most of the time the items are out of stock in my size. On the rare occasion they are not, items get cancelled from my order 3 days later (because they actually WERE out of stock). One may as well order from a knock-off garbage site in China for all this hassle.

I just placed an order online. When I went to checkout and pay for my item I realized that the price double in price and I didn't understand why. I called customer service to modify my order and was told that they don't have the capability to modify my order. I then asked that my order be canceled and I was told that they don't have the capability to cancel orders either. My only choice was to wait until my order processes and ships, and I would have to return the unwanted item. Customer Service is non-existent.

Now, I am going to be honest, New York and Company is one of those places that I do not shop often and is definitely not my fave store. Their clothes are cute but if you are splurging a little, there are better things to splurge on. I put a nice rating because the service was great and the clothes are cute (I got a purple sweatsuit by the way). The only issue I had was that their clothes are not the best option for short people. I am pretty short so I expected the pants to be a little long but the jacket was way too long. I felt that they should have had some kind of options for people with shorter torsos. All in all, it is a hit or miss situation just be careful.

The majority of my clothing is from New York & Co. I used to be able to find more items then I could buy on this site. Now, when I looked for some clothes to buy for my Birthday, I couldn't find anything. What happened? The new buyer needs to be replaced or they need to be retrained!

I returned a partial order, email from NY & Co confirmed items received Feb 6th with a note to be patient for the $100.60 refund. Next message on the 16th said the return window closed on the 12th! They held onto the order until the return window closed so no refund.
Contacted my credit card company, they refunded my money.
DO NOT ORDER FROM NY & CO, RETURNS A TOTAL RIP OFF!

I used to absolutely love New York & Company when they were stores through out the state. The quality of clothing and styles were amazing. Now that they are strictly online, the quality, sizing consistency, and styles are horrible! There was a huge sale the other day and I was unsure of the size I should get for some pants in fear of having to return them. Thankfully I had some old pants from NY&CO so was able to determine the size I would possibly need, and the ones I ordered actually fit. But it doesn't happen like that all the time for everyone. I just went on the site to order some more items and everything I selected was final sale!
The fact that EVERYTHING is NOW FINAL SALE, NO RETURNS is outrageous! This is a great way for them to lose all their customers. Buying online is already hard enough, but being stuck with clothes that do not fit really sucks.
So I guess I am no longer a customer. They need to rethink their policy and go back to Final Sale for things that are clearance/red line.

I wouldn't recommend getting anything from their site unless it is jewelry or other small accessories that are more than likely going to work out.

Good Luck. I am not a fan of NY&CO anymore. SO OVER THEM.

Beware of purchasing from this company. If you like their clothes and are happy with the purchase, then great. What separates a good retailer from a bad on is the customer service and how they handle problems or dissatisfied customers. I've attempted a return for merchandise paid over two months ago. I have since opened a case to dispute the charge with my payment company as well with the BBB. NY&CO has lied to me several weeks ago when they informed me that that issued the refund to my PayPal account when in fact, PayPal had never received any type of refund. I was provided one excuse after another and now I have resolved to opening as many claims as possible to get action. This issue has been going on for over two months...10 weeks actually. I feel the company has ripped off their customers by not issuing refunds or not issuing refunds in a timely fashion. They are crooks that have essentially stolen from me. They received their merchandise back, I have NOT been refunded. The Customer service center continues to mount excuses after excuses as to why I haven't received my refund.

Returns have to be received within 30 days of the order date, which is especially ridiculous because they take a couple weeks to ship. Supposedly, per their website, returns take 7-10 business days to process. Seems long but I can deal with it if I know what to expect. My order was placed at the end of January, mailed back mid February, processed as received late February. On March 7th I called and was told I would have the return no later than March 20th. March 23rd I called in again. Representative absolutely refused to give me a time estimate to expect my return in and ended up hanging up on me when I asked for a supervisor. I called right back, again the representative would not give me a time frame. I was told no supervisors were available but that one would call me. Never happened. It is now April 6th. I still have not received my refund.

Looking online, I gather that others are having the same experience as I am. I will update this review if I ever receive my refund (which I doubt more and more every day that that will ever happen). I will never do any sort of business with New York and Company again. I will also be reporting them to the Better Business Bureau.

Horrible shipping time, horrible returning, horrible getting a hold of someone! This place needs to be shut down!

I was just advised, by NY&Co customer service, that The Return policy starts when you place your order, normally that would not be a problem, 45 days to return but with the holidays, and delivery has not been so speedy its a problem!. If you purchase something that was a Christmas gift and it takes 30 plus days to get to your house, the clock is ticking if you have to return. If you do return and it is past the 45 days from when you placed the order, you will not get your money back and I was told by the Rep that NY&CO they will keep your clothes and not sent them back to you, they will return them to their inventory! So basically "New York and Company" are Thieves, they will steal your clothes along with providing poor shipping and customer service care! New York & Company was founded in 1918 as Lerner Shops by Samuel A. Lerner and Harold M. Lane in New York City. Samuel and Harold must be turning over in their graves! What awful reviews about their company are being written all over the Internet! Shamefull!

Yes this is the 2nd time i order something online and request to pick it up at the store of the location thats available. Ok there policy states pick up order same day you will receive an email saying ready for order pick up, if you order before 6pm and after 6pm its the next day pick up, But each time i did that order way before 6pm infact it were at 10:00 am, so i waited on the email tell me my order were ready but i never did receive no email, so the next day came still no email, so im getting worry now of what i had order they may be all sold out now of my size if they dont hurry up and get my order ready, because i sid this an couple months ago an final after 2 days they email saying they no longer had my size that they had to refund my money back, i were like what see this whats happen when yall not on yall job.so when i spoke to one of the salesperson she gonna say well we dont do orders on the weekends cause we be ro busy and i said that's not what yall email say when the order is place. New York is so full of it there on line purchase to pick up in store. They need ro change there email message then if they not obligated to that email cause you call that False advertising! If i could give them an zero i would cause it sucks!

Made a purchase, 2 weeks later there is no shipping notification. I was told I can't cancel my order.

They double charge on shipping back. Tried to talk with them. They're absolutely no help. Very rude. I feel returning is a total scam.