You can only return items for refund. Even if you order the wrong size or it didn't fit you don't have the choice to have item replace with same but different size. Which means if it's no longer on sale you have pay higher price or if you used city cash you loose out on that. And the return instructions never includes the reason for return included.

Now, I am going to be honest, New York and Company is one of those places that I do not shop often and is definitely not my fave store. Their clothes are cute but if you are splurging a little, there are better things to splurge on. I put a nice rating because the service was great and the clothes are cute (I got a purple sweatsuit by the way). The only issue I had was that their clothes are not the best option for short people. I am pretty short so I expected the pants to be a little long but the jacket was way too long. I felt that they should have had some kind of options for people with shorter torsos. All in all, it is a hit or miss situation just be careful.

Quality is different. A lot of outdated styles. Prices are great but I miss the real Ny and Co styles

They have closed all their stores so you have to pay to ship back items.
I bought a bunch of clothes for my nieces for Christmas from NY&CO, they didn't fit and live out of my state. By the time i got the items back from them it was over 45 days. I spoke to lots of managers but not one would help. I lost over a hundred dollars and had to pay shipping. All they would pay me back is 30% of what i paid and they are still selling the items at regular price. What a rip! I'm cutting up my NY&Co credit card and will never shop there again!

Bought a beautiful dress for work. Put it on, Gorgeous! After 1 hr of wearing this dress, it no longer fit. It became so saggy, loose, no form, baggy, disgusting. I was so embarrassed wearing it that I HAD to write this review. So horrified and disappointed in NY&C for this horrible quality.

I wish I could give a negative review. I have ordered from this company for many years, with no issues. However, the order I placed on March 18,2024 still hasn't made it to me yet. I called and emailed multiple tomes with no response. No response, not a peep. I have a store card with them, and I made a return from a purchase in earlier February of 2024. On February 15,2024, I received an email saying "Your return was delivered via UPS on Feb 15th, 2024. Due to a high volume of orders, we are experiencing a delay in processing returns. Please allow additional time to receive your refund. We appreciate your patience, and you will receive an email confirmation once the process is complete. Please note, that depending on your original payment method, it may take additional days for a return credit to appear on your credit card or bank statement." It is now April 5th, 2024, and no credit back to my NY&Co store card. I am now getting an interest charge on an item that I returned. I reached out to the card company any the said they cannot issue a refund. While I had them on the phone. They called NY& Co and could not get a hold of them as well. They have lost a customer

I placed my order on 5-1-2022, beside my order confirmation I have not received anything else. Package has not shipped nor processed. I have called several time and still have not been able to speak to anyone. I've been on hold for over an hour, tried calling all different times of the day…. This was my first, and last time ordering from them.

What is going on with Ny&Co? I'm a new customer and Ive been waiting on my refund for over a month. Merchandise was received by Ny&Co warehouse March 6th 2023, according to several customer service reps I've contacted. However the only explanation I'm constantly getting is that the warehouse is backed up with returns so therefore the return of refunds are backed up., Shame on Ny&Co for not hiring enough staff to handle there returns. They sure know how get our hard earring money quickly when we place orders with them. If you can't handle it shut it down like you did your stores. Reporting them to the BBB for making promises on there website regarding there refund policy and not fulfilling them.

The quality of new york and company clothing has changed over the years since the company is online...I have been shopping with NYC for at least 20 + and everytime I order something I'm dissatisfied. The sizes are off, the style has change I'm assuming because of all the celebrities lines they bought in. I use to just order my size but now its either to small or to big, or doesnt look as appeared online...I'm paying off my card and moving on... 187.00 left before paid off

I bought three pair of pants that were supposed to be "regular" size length, they were too long for the description of the "tall" size length. Over 39.5" long! According to the website, "tall" was supposed to be 39 inches. Then I wanted to return they want to charge you to return their faulty clothes. It's been two whole weeks since they have received the pants back. Still no refund!

This is a sorry company to do business with. I had a perfect credit score until I tried many times to speak with a representative that spoke English. They confused everything whe I tried to get a credit on something I did not order. Dropped my credit score 100 points. All because I can't speak Chinese. I closed my account and have to call all 3 credit bureaus to clear it. This is your warning about doing business with them.

Never had I experienced longer shipping! Over 2-3 weeks! Then they send the wrong item! This sucks! Other item never was delivered! Also forget about emailing them, they never reply! You have to take the lost with this one

They will not cancel an order,even if it has not been fulfilled or shipped. I tried to cancel an order a few hours after a purchase, as I realized I no longer needed the item. Customer service is trash. I was hung up on, after being told that NO ONE in the company has the ability to cancel an order. Additionally, I was told that I had to wait to get the item, then return it, at which point, they would begin to process the return and refund! SUCH A SCAM! Thank God I only spent $40, but that is $40 that is practically gone! I highly recommend that NO ONE does business with this company! Such a shame, as I use to boast on this company years ago! They are trash now! Never doing business with them again!

I ordered items and received my package only to my surprise, I received a damaged clothing item (the seams of the pants were coming apart). I called customer services and was told that I had to pay $10 for returning the item. Wait! What?! I paid over $150 for my order and now I have to pay $10 additional for a return due to the company's poor item. This is the third strike for me and I'm done with this company. Previously, I dealt with rude customer service reps and a 2 month delay on an entire order that the company seemed to not have knowledge about it whereabouts.

I shopped at NY and Company stores all the time before they closed and went online for black work pants. While I never had an issue with online customer service, the quality of the clothes are awful. The pants are off black and thin, the pockets are horrible and they never have anything in stock. It's a shame because the stores had some good quality clothes. The clothes online are cheap quality and it shows. I don't understand why you closed the stores just to open a $#*! online version of it. Will be looking elsewhere.

I placed an order with New York & Company Styles (not to be confused with nyandcompany.com). This company is a fraud! New York & Company Styles is a business which is based out of China. They will send you messages that seem legitimate indicating that the product has been shipped and even provide a bogus tracking number. If the website is not nyandcompany.com - DO NOT BUY! I never received the merchandise nor did I receive a refund despite being told more than a month ago that I would receive the refund within 7 days. I have placed a complaint with the BBB and hope that I will be able to get my money back.

I love there clothes but the company has went so far down hill its not funny.
1st they send you a return/exchange for. When you full it out as an exchange they don't give you a refund or replacement product. When you call then they say we don't do exchanges. Why do you have an exchange form them? You then can't return the product cause you already sent it back.
2. Then they didn't label final sales as final sales so you find out when you try to return.
3. Lastly (I ordered something so cute on sale I couldn't resist) now weeks later I wonder where the product is. I look in the system it says out of stock. So I contacted the company to cancel the order for the item they don't have. They say they can't cancel orders. I give up this is ridiculous fraudulent behavior.