Babe Cosmetics Reviews Summary
Babe Cosmetics has a rating of 2.7 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Babe Cosmetics most frequently mention customer service, free box and full price. Babe Cosmetics ranks 706th among Cosmetics sites.
It was my first time purchasing the subscription box. I had a few questions regarding my purchased, I emailed and the respond was just fast and reliable. Excellent service!
The products are amazing. The new babebox is an amazing addition and I cannot wait to receive it! Its very reasonably priced and I couldn't be more excited!
Dear Kathrine,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
I recently ordered 9 or 10 matte lip colors off eBay & I have to say that if this is counterfeit / knock off it's pretty good. VERY pigmented I think their trying to keep up with the high end designer make-up folks. So far so good...
I give them a ZERO score. Recently ordered 3 x fibre mascaras from Focallure and somehow got signed up for a free Babebox that turns out to not be free. As soon as I realised that I'd inadvertently signed up for the Babebox that I didn't want, I followed instructions on their website to cancel my subscription. Kate M replied with: "Let me explain a few things first... blah blah blah". I immediately replied that I still wanted to cancel the subscription. When I didn't get a response, I emailed again asking them to confirm my cancellation. After several emails they responded saying my subscription can only be cancelled before the next billing, which makes no sense. Surprise surprise... today my account was charged $36.95 for the "free" Babebox. This is fraudulent and downright robbery. Please avoid this company at all cost!
By the way, the link to unsubscribe from their constant harassing emails doesn't work either. Also suspect any good reviews on here are FAKE - and notice how they increase by the day!
UPDATE: more than a month later, and still no BabeBox (free or otherwise). Two weeks since this update, still nothing.
NEW UPDATE: Had to cancel my credit card in my Paypal account to stop these thieves from taking another cent from me. Received an email this morning: "We're having trouble processing your most recent payment. Would you mind updating the card on file?" Good luck with that!
Hello Karin,
We are sorry that you had to face problem with regard to cancellation of subscription.
Please share your order number, we will do it ASAP.
Thanks
This is a complete scam company. I ordered the lip plumper which does not work AT ALL. Not a big deal, not all items work HOWEVER, when I went to the website I apparently don't even have an account with them. So I click on my confirmation email. I could see my order, but any link that said "contact us," or anything of the sort leads to a "company not found" page. There's also a link to follow the on Instagram, Facebook, etc. HOWEVER, when you click any of them, you get the same, "company not found" page. There is no way to reach anyone, and no way to return this bogus item. I can't even use it as regular lip gloss because the taste is horrendous and it dried my lips out horribly after only 3 uses! Stay away!
Focallure has a really great product line. The makeup is smudge resistant, highly pigmented and ships for a reasonable price. This is the only product that allows me to go from day to night without reapplying. It stays put for atleast 8hrs. Thank you Focallure for being amazing!
Dear Debra,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
Highly pigmented eyeshadow, great quality. Good price I love it, have ordered a few different eyeshadow palettes
Dear Audra,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
Bought two of the lipsticks with their claims that they are waterproof and long wearing. For the price just go with Stila, Lime Crime, Sugarpill, Jefree Starr, etc. It literally stays sticky all day despite being matte. Also if you reapply it gets super cakey and just flakes off and makes you look crazy.
Hello Jacqueline,
We are sorry that the product is not up to the mark.
I have escalated the issue with the quality team. They will surely look into it.
We will try our best that you don't have issues in future.
Thanks
Haven't received item yet but happy to see they provide tracking. Item on page is listed well, has great pictures and text to go by.
Hello,
We are sorry that there has been delay in your order.
We appreciate that you like our website.
Please share your order number so that we can look into the reason of delay.
Thanks
I want to cancel a subscription that I never gave permission to. No response with numerous emails I've sent. No phone number to call... should be a HUGE RED FLAG!
I want confirmation of cancelation.
Hello,
We are sorry that you were no replied regarding the cancellation of subscription.
Please share your order number, we will do it ASAP.
Thanks
It's been 3 months and I still haven't received my order!
Now because I asked for a refund on the non delivered order they tell me I had to cancel in 48 hours or I can only get a store credit! Bunch of thieves. Don't do it!
Dear David,
We are sorry that you had to face delay in your order.
Please share your order number so that we can look into the issue and try to resolve it ASAP.
Thanks
Placed my order on 1st Oct 18 and till today, 6th Dec 18, NOTHING! Numerous emails to their Director of Customer Service, Kylie Adams and customer support asking for delivery status and even full refund, was ignored. And when I tried to check the status of my order online again today, I saw the message "Order not found"! I emailed them again asking for an explanation but I'm pretty sure I'll be getting the same lame response - "The products are in a heavy demand due to which our shipping timings are a bit slow. Please give us few days and your order will be shipped as soon as possible."
Utterly disappointed with their lack of service. Totally untrustworthy..
Hello Azlin,
We are really sorry that you had to face such an delay in your order.
Actually, one of the item from your order is low on supply so we couldn't ship your order.
However, we can ship the other two items immediately.
Please let us know if it works fine with you.
Once again we are really sorry for the delay.
Thanks
I ordered more than a month ago and recieved nothing to this day. When complaining online and asking for a refund I was told refunds are only provided within 48 hours. Very convinient, when delivery time is 5 days minimum. A few minutes ago I launched complaints with the BBB and the Federal Trade Commission. Everybody else who has the same issues, should follow suit
Hello,
We are very sorry that you had to face this issue.
Please provide your order number, so that I can check the status and try to resolve it.
Thanks
This is the worst shopping experience I have ever had. I order something weeks ago and they cannot deliver. They were lying to me - confirming that delivery will dispatch within a week (as confirmed by their warehouse). But I still have not received anything weeks ago.
Since they cannot deliver, I asked them to give me my money back - but they keep ignoring me.
Very very bad experience!
Hello Daniel,
Sorry for the inconvenience,
Please share your order number so that I can check the issue and workout a resolution.
Customer satisfaction very important to us.
Thanks
OMG I am in love with this box! I got amazing full size makeup products (4), a brush set of 4, and an amazing Korean beauty face mask! So much fun. It shipped within 4 days and I'm very happy with that. Trust me you'll love it.
Dear Angel,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
Thanks
The babebox was good just a tad pricey without the free trial, but the full size items made up for it
Dear Emma,
We are incredibly grateful that you took the time out to leave us this note.
We hope you like the products received.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
Thanks
I ordered the "SprayAway - Spray & Wipe Hair Removal Spray" and what i got was two bottles of VEET cream. Total scamers.
Hello,
We are sorry that you didn't like the product you received.
However, this is a hair removal product with spray mechanism. To use it like a spray, shake it for 40 seconds and then use it.
Thanks
Ordered products over two months ago. Still haven't received them. Their excuse is "shipping delay". My order status has not changed from confirmed. Asked for refund. Won't give one. Pointed out to them that I was on to them and lodged a complaint with the fraud department of my bank. Didn't care at all.
This website needs to be shut down. They don't even have a proper physical address.
Hello,
We are sorry that you had to face delay in shipping.
Please share your order number so that I can check for your order and do the needful.
We try our best to deliver on time, but sometimes shipping gets slow due to huge demand.
Thanks
Fair price, good environmental friendly product. I will most definitely buy from this website again.
Dear Angelo,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.
Thanks
This "company" preys on women by making false promises! I've never received my product I paid of $50 for and absolutely will not refund my money, only "store credit" which isn't worth the bogus promise they make to people! Stay far away or go ahead and send me your money if you don't mind getting ripped off!
Hello Karen,
We are sorry that you had to face problems in your order.
Please share your order number so that I can check and try to resolve it.
Due to our refund policy, we are able to provide store credit if the order is cancelled after 48hours.
However, we will request you to please a new order using the credit, we promise to deliver it on time.
Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Its customers like you that make our job wonderful.
We look forward to serving you again.