Please don't fall into their trap. Everything is drop shipped from China and the quality is awful. When you ask for a refund they start by offering 25%, claim they are green and wanting to help the environment by not sending it back, then when refused the offer goes to 30%, 40% and ultimately 60% all while refusing to give you a full refund. The stuff is so bad they don't even want it back! Total junk…. But then again, you get what you pay for I suppose.

This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries.

If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service.

I am shocked to see the negative reviews. I order all the time from them. I have found the 22/24 size to be consistent and have had very easy returns using Happy Returns. I keep in mind this is a discount clothing line. They r much better than Shein. I do not expect a Neiman Marcus experience.

This business is a scam… spent over $200 and they "lost" my package and won't offer a refund. It's been over two weeks and after calling them twice and DHL once they finally figured it out. Don't waste your money here.

My order took a month to arrive and 2 items ordered were not in stock and canceled. The 3 of 5 things that did arrive were cheaply made with awful materials and appear to be crooked on me. I will be throwing them out since I would rather not even deal with the return process since the order process was so bad. Avenue used to have very nice clothing when in stores, not sure what happened once they went online only.

I made several purchases, and there were several errors. After multiple calls I thought the returns were finally processed, per emails and the website. I had noticed one refund on my avenue card. I noticed a random 9.31 refund, and couldn't match it up with anything I purchased. Then I realized that the refunds for 35.40 and 14.99 were NEVER applied to my account. Avenue, you are ridiculous.

They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs.

I decided to buy a dress for my sister and shoes for me. The prices are relatively cheap and it's where they caught me. However, the order arrived in 3 months, shoes are a bit smaller that it should be, and the dress's tissue looks too cheap, but I should have predicted it.

Since Avenue closed their in-person shopping stores and moved to online only, their clothing choices, styles, and quality have declined. They used to have cute, stylish, quality clothing when you shopped in store. More times than not, I have had to return purchases when bought online.

I love City Chic dresses and avenue posted a discount on a dress I wanted. Total was about $30 discount. I purchased the dress and a few days it was canceled saying the dress was sold out. I continued to look at the site daily and it never showed the dress was out of stock. I contacted customer care and an associate said purchase again and provide the order number and they would refund the difference. I did this and never received a discount. I emailed and called another associate said they were just behind and another emailed saying they were not going to honor what they had promised. I'll eat the shipping and will be returning the dress. Either the associates are Morons or not trained to do their job correctly.

If I could I would give them NEGATIVE stars. I tried to get a Credit card they said to call for the information they needed. Then I called and said they don't know what to do. They know nothing. I spent 20 minutes trying to get a hold of them. They have idiots working there. I do NOT recommend shopping there or getting a credit card with this store.

In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund. The last communication I received was on 3/25 from the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails now and closed the return process altogether.
I've filed a report with the state's attorney general along with the FedEx proof of delivery --- I'm out of options.

I was hesitant after reading all the negative reviews about Avenue.com but I must say, I had a superb experience. I placed my order Nov. 5 and it arrived Nov. 11. Granted I'm a state over so it might take longer in other parts of the country. I ordered three pairs of boots and they came neatly packaged, correct sizes and correct color.

The best part is that I needed to return a pair that was too big and they have this thing called Happy Return and you can drop it off without a label or package to a FedEx or other participating locations. The return shipping is free and you get a refund INSTANTLY.

I went ahead and placed a second order for some shirts. Fingers crossed I have the same experience. It seems they may have sorted out whatever problems they were having.

Would not refund me for jewelry that arrived broken - 3 items broken in one order. Then for the first time in 10 years I returned two items within the return timeframe and they would not accept them! They said I can get them back for $8.95 or they would 'donate' them to a charity in my name! Yeah, right, they would resell them for sure. I have spent thousands of dollars there over 10 years and I will never spend another penny. Customer service is horrible! 3 follow up calls and 5 emails to not get refunded for the broken jewelry. I take my business elsewhere and I would say "Buyer Beware' with Avenue!

I never had a return until now and I see how they really don't care at all about their customers so they deserve to lose them!

My order placed on May 2nd was received May 17th. The order is missing two items, and I received correspondence from Avenue asking me to send a picture of what I received. Why? I gave order numbers and item discription. They don't have quality control? They should have a way to count how many items were brought against how many items are in stock. I have reported their undehaded practices to BBB and Consumer Alliance and I have determined to write a letter a day to every customer protection agency until the issue is resolved..

Do not shop here! The worst company I've EVER shopped at! There a company that'll take your money even if they can't produce the product in a timely manner. Long story short. I don't know if I'll receive my package this year, or next year! It's November 2020 for this of you who are curious. First and last time shopping here!

I am so disappointed. I bought hundreds of dollars worth of clothing from Avenue. I then got a pair of jeans that was miles too long. After trying them on, I folded them neatly and put them back in the plastic bag. I paid out of pocket over $9 to return them. Received a call saying they could not refund any money as they were damaged. WTH? I disagreed with the woman and she said they would receive a second review. Get another call a week later. The original decision stands. These jeans were never worn except to try on then quickly remove. They kept the jeans and I get an email thanking me for my donation. What a scam! Bet they are selling them again. Definitely BUYER BEWARE

Avenue does not stand by loyal customers. I made a purchase that was shipped federal express. Apparently they delivered the package to the wrong address. They never investigated or checked my order history. Out of the item I ordered and I'm out of the shipping charge as well. Done with this company that solely relies on a call center to make final decisions. Not recommended if you need customer service.

One star is to much this company gets NO stars. I never received my order or a refund. I called over and over to be on hold for hours then the call drops. I did the chat for the caned replies that said order will deliver. Emails are auto reply answers of no solution. Even to state they are not "responsible" for failed deliveries. It hasn't as of October 9,2021 for and order placed and paid for on August 16,2021. The FedEx tracking gives future dates of delivery and when that day comes it changes to another future date. Over $80.00 dollar order. Mail feud. Theft.