One star is to much this company gets NO stars. I never received my order or a refund. I called over and over to be on hold for hours then the call drops. I did the chat for the caned replies that said order will deliver. Emails are auto reply answers of no solution. Even to state they are not "responsible" for failed deliveries. It hasn't as of October 9,2021 for and order placed and paid for on August 16,2021. The FedEx tracking gives future dates of delivery and when that day comes it changes to another future date. Over $80.00 dollar order. Mail feud. Theft.

Avenue makes it near impossible to contact them after you've checked out as a guest. I ordered clothes and waited, and waited, and waited for any sign that my items had shipped or been processed in any way. Went out of my way to locate a method of finding out and after much searching found I had to use a basic e-mail as my way of communicating. Then I got a notice that my order had been partially filled and that some items were no longer in stock. (Gee you think taking weeks to process the order may have had something to do with that?) But not from my inquiry, just a regular notice. Still no word from customer care. During this whole time, I've place two clothes orders from another site and both were processed, shipped, and RECEIVED before Avenue even sent the notice of my partial shipment!

I had ordered a dress to wear At the beach after my wedding. I paid expedited shipping. Did not receive the item even in time for my wedding which was weeks away. They finally refunded me my shipping and sent me a $10 coupon towards my next purchase. I then decided to buy a pyjama set for vacation. Bad idea as that item was cancelled with no email no notification I had to go in find out myself by going into the order.

While I liked the dresses I ordered, one was the wrong size. I checked my order confirmation and it was Avenue's error. Every time I attempted to reach Customer Service via *******836 I was between 45 and 60 in the queue. Most consumers don't have time to wait on hold while 45 other customer's issues are resolved. Again, I was happy with my purchase but will not do online business with them again.

I have been an Avenue card holder since 2008. I know that someone else purchased Avenue because the style and quality is different. No beautiful maxi sun dresses, just a few. The causual tees and shirts are different. Hope they get new buyers!

First time ordering from Avenue, and I'm very pleased. Ordered everything alittle bigger ( just in case) realized I didn't need to. The bigger sizes look fabulous over leggings and go perfectly with the tall boots I ordered, which fit great. I will be doing ordering more. Only 4 stars because the fulfillment did take a couple weeks, which seemed a little long but once shipped, it came fast. My first order was cancelled because they ran out of stock, so had to reorder. Overall I'm happy I found this place.

I ordered a bunch of stuff from Avenue - tops, dresses, pants, and capris. The prices were excellent with very generous coupon codes as well. Every single item fit perfectly and I have loved everything I've purchased. I placed two more orders after that and have been equally impressed. I am shocked by the negative reviews. The clothes are excellent in quality and you get a lot of bang for your buck, with excellent sales and promotions, such as $39 dresses. I love Avenue!

I ordered a Christmas tree on 10/23/22. It said nothing about shipping from China. On 10/25/22 I received an email that it had shipped and provided a tracking number. I looked it up and that's when I discovered it was shipping from China.

The last tracking update was on 10/27/22 and it has been sitting in China ever since.

This worthless company has literally done NOTHING to help get the issue resolved. They keep giving the same copy and paste answers. Can't get a hold of them on the phone EVER.

I have asked them to cancel the order and they won't. I have asked for my money back and they won't. I keep getting told to "just wait few more days".

Well here I am over 2 months later. I still don't have my item, it's still sitting wherever in China it is supposedly coming from, and they don't want to do anything to make it right. They just want to keep copy and pasting their answer.

Do not do anything with this company. They are crooks and scam artists and should just close up shop because no company should still be in business with this piss poor customer service model.

Whatever you are wanting to order, order it from somewhere else!

I have been a customer of the Avenue for many years and when they closed our store locally I started purchasing online. I normally do not return but this time I had 3 items that I just did not like. I tried them on and promptly put each item back in the plastic bag they were received in and a week later I used the Avenue return label and put them in the mail. They emailed me and told me that they could not refund my money because they were damaged or the tags were not on the items. HELLO... I only tried them on. As with others on this review site, I will not be purchasing again from this store. There are too many choices for plus size women that will stand behind their product and their customers. Maybe this is why so many of their stores have closed. I refused to pay the return shipping and told them to donate to charity. I guess they will be put back in inventory and resold. Is this how you make your money?

Was so very excited when I found a pair of boots online at Avenue.com. When I received them they were too big, I returned them with the paperwork for an exchange. Today I see a credit to my Paypal account for $16.56 less than what I had originally been charged. So they not only didn't send me the exchange, they charged me for sending them back for the exchange I didn't even get. This policy is horrible. Don't order from this site unless you are sure it is going to fit!

Made a purchase for 2 pairs of shoes in size 10 as a Christmas gift. I received 2 pairs of shoes in size 8.5 and they were not even the style I ordered. I tried to call and call and call... you know where am going with this. There was no answer no vm, how convenient for Avenue. I then tried to email via the link provided received a response and ticket number that was on December 4th. I'm still waiting to be contacted. I even sent another one and received no reply. Customer service is so important and separates one company from the other. I have purchased from Avenue on several occasions and unfortunately I will not be doing so in the future. There are other companies that give me the service that I desire and I will be spending my money with them.

The worst company I've dealt with, lying, disrespectful employees, they don't comply with the rules, they violate the privacy rules with the client, they don't honor their policies, they send you torn and dirty clothes. The customer service department and its managers when answering leave you on hold for more than 10 minutes without returning to the call.
In short, do not buy in that store. Now there are much better online stores, with better prices and, above all, better customer service. DO NOT GIVE YOUR BUSINESS TO THAT STORE, THE CLOTHES QUALITY IS TERRIBLE!