Was so very excited when I found a pair of boots online at Avenue.com. When I received them they were too big, I returned them with the paperwork for an exchange. Today I see a credit to my Paypal account for $16.56 less than what I had originally been charged. So they not only didn't send me the exchange, they charged me for sending them back for the exchange I didn't even get. This policy is horrible. Don't order from this site unless you are sure it is going to fit!