2 reviews for Avenue are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Haley T.

Oklahoma

1 review

0 helpful votes

Boots didn't last but a week

January 27, 2022

DONT BUY BOOTS FROM HERE! MINE FELL APART IN A WEEK. THE GLUE DIDNT HOLD AT ALL!

Date of experience: January 27, 2022

Ondraya L.

North Carolina

1 review

1 helpful vote

Order not delivered

November 13, 2021

My order was delivered to the wrong address, called and chatted with Ave Rep, they said I had to wait 10 days. After 10days I am now being told I need to wait another 24hrs for them to get in touch with the carrier again. I got an alert on my phone telling me my order was delivered as soon as I looked out my door the carrier was already gone. I called the Avenue and had to painfully listen to hold music for over 2hrs. The rep told me what I told her which was the item was delivered. I had to remind her that I know the order was delivered it did not come to me. I was told via email, chat and by phone that I needed to wait at least 10days before they would figure out what to do next. It is now 15days and they are advising that I have to wait an additional 24hrs. At this point I wish to NO LONGER be a customer for this company that find it hard to resend the order or offer a refund. It is only a $35 order. I usually spend $200+ online at least once a month. Not no more - Just Give me my money back and so I can say GOODBYE
Cindy Chat rep NO HELP
Cindy
24 HOURS
I am really sorry about this, I have requested feedback, as soon as I recieve (she can't even use spell check to correct her typo) it I will communicate with you via email.
Bella - Email rep NO HELP
Bella (Avenue)
Nov 4,2021, 7:26 AM GMT+11
Hi

Thank you for reaching out and letting us know that you haven't received your order.

I have investigated the whereabouts of your order with our courier, and they have advised your order was delivered Wednesday, 27 October 2021 at 6:47 pm am at the front door. However, we completely understand your frustration regarding your missing order.

Please can you double-check around your premises and verify it was left overlooked or potentially left with any of your Neighbours? The courier will sometimes deliver parcels to a local delivery courier, and they will then deliver the parcels to the customers.
Please allow 10 business days of the delivery time frame. If you have not received your package by Wednesday, November 10th, 2021 please get back in touch, and we will escalate this further.

If you have any further questions, please let me know. I look forward to hearing from you.
Kind Regards,
Bella
Customer Experience Team

Bella (Avenue)
Nov 4,2021, 7:26 AM GMT+11
Hi Ondraya

Thank you for reaching out and letting us know that you haven't received your order.

I have investigated the whereabouts of your order with our courier, and they have advised your order was delivered Wednesday, 27 October 2021 at 6:47 pm am at the front door. However, we completely understand your frustration regarding your missing order.

Please can you double-check around your premises and verify it was left overlooked or potentially left with any of your Neighbours? The courier will sometimes deliver parcels to a local delivery courier, and they will then deliver the parcels to the customers.
Please allow 10 business days of the delivery time frame. If you have not received your package by Wednesday, November 10th, 2021 please get back in touch, and we will escalate this further.

If you have any further questions, please let me know. I look forward to hearing from you.
Kind Regards,
Bella
Customer Experience Team

Date of experience: November 13, 2021