Bonnie S.

I've been purchasing from this company for several years and have recently seen a disintegration of both quality and service. Sizing is all over the map so it's nearly impossible to determine what size to purchase. I recently purchased a jacket that turned out to be much too big. While completing the online return form, I was advised that the jacket was a final sale. This WAS NOT communicated during the checkout process. Upon reaching out to their customer support team, I was basically told "too bad, you must've missed it." This attitude and lack of understanding and transparency has lost the company this customer and I plan to reach out to others to share my experience. I will happily take my money elsewhere.

This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries.

If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service.

I found a dog that was perfect for what I was looking for to add to my family. I submitted an application and the next day I received a contract asking for my credit card information to pay the adoption fee. I had never seen the dog and I have no idea where the dog is but they wanted $100 from me. Don't be fooled! Do not send them money! I am savvy enough to know that it was a scam and did not provide any credit information. They should be ashamed of themselves.