I ordered 2 orders in the last few months and each had problems. I am still trying to complete an order that was placed 11/27/20. They charged me for entire order and I do not have the items. What a sham. They have all kinds of excuses. How can they charge you for items they don't send? Today I waited on the phone for 45 minutes to get this resolved and it's still not. So my suggestion is to anyone wanting to place an order DON'T! I would give 0 stars if possible. The following is an email they sent. Why did it get sent when the order wasn't complete? Such a joke.

Hi!
We are writing to follow up on your recent enquiry with the Avenue about your order.
It looks like your inquiry regarding your order may now be resolved. Please let us know if this is not the case so that we can look into this further. We are so very sorry for the significant delay and any concern caused.
We will close your ticket for now, but if you still require assistance, please reply to this email and one of our Consultants will help further.

Thank you so much for your understanding.

Kind Regards,

Avenue Customer Service Team

******* Sanden Drive
Dallas, TX *******
Customer Care:
*******836
Confidential Information: This email message and any attachments are confidential and intended solely
For the use of the addressee and may not be distributed without authorization. If you are not the intended
Recipient or have received the message in error, please advise the sender and delete it from your records.
Thank you for your cooperation.
Please Consider the environment before printing this e-mail

Made a purchase for 2 pairs of shoes in size 10 as a Christmas gift. I received 2 pairs of shoes in size 8.5 and they were not even the style I ordered. I tried to call and call and call... you know where am going with this. There was no answer no vm, how convenient for Avenue. I then tried to email via the link provided received a response and ticket number that was on December 4th. I'm still waiting to be contacted. I even sent another one and received no reply. Customer service is so important and separates one company from the other. I have purchased from Avenue on several occasions and unfortunately I will not be doing so in the future. There are other companies that give me the service that I desire and I will be spending my money with them.

I placed an order December 1st and three weeks later nothing, no confirmation order number nothing. I called several times only to be lied to each time about my boots that I ordered were on their way, then to be told they have not shipped yet, then to be told they would overnight them to still nothing. They are really fast to take your money and play games with you. You are better off going to Wal-Mart or Target then giving one penny of your money to these liers. Don't waste your time or money with these people.

AVOID, AVOID. They take your money, will ship order over a month later with missing items and do not refund or send a missing items. Or they dont ship your orders at all.
Order #1 placed on Dec. 17. Arrived with missing item, reached out several time, no refund or an eta on a missing item
Order #2 placed on Dec. 9th. Was shipped with missing item. Avenue will not reply to any of my emails.
Order #3 placed on Dec. 2nd. No movement and no update for this order.
I have been charged for all three orders.

Where do I begin. I ordered a pair of boots. Nothing for weeks. I email to cancel the order. I then call to cancel. They can't cancel orders because of their "fast shipping" - this is after weeks of nothing and they can't even tell me when it will ship. No projected ship date. But they can't cancel it.

But you are told that returns are free and easy. Okay.

But they aren't free. You are charged shipping when they receive it! So, no free returns. No happy refunds.

Now, if you any to go to a store while this pandemic is hitting hard? No shipping charge!

They can blame delays on Covid but will not consider the health of customers.

Avoid them. Pick a reason. The service, lack of concern for customers or the blatant lie about returns.

Still no response from avenue. Cant get through on phone. No emails. I dont understand. Called corporate but voice mail is full.

I can't reply to people's comments under my initial review so wanted to update. Continued horrible customer service. They did ship me half of my order, then only billed for what shipped to my Avenue card that I used to purchase. I love all the items, same quality as the store had. The problem is, I Wud only attempt to order something knowing you may never get it, they won't update you either way and don't plan on being able to return or exchange anything. I've emailed them requesting they make the size different on a pair of jeans not yet shipped, a new ticket gets opened then ignored. I finally received a response to the first ticket (of 4 opened on the same order from 11/28/20) that said it looked like my issue was resolved (which it's not, since I only got half the order & want to change a size in pants) and they closed the ticket, since their incompetent staff think all is good. I responded to their message that its not resolved so maybe in a month they might email back, but I Wud bet not.

I've purchased from Avenue for years in stores when they were open and online. Loved the products and they always were so helpful. I have never had such an issue as there is now. I placed an order over three weeks ago and still haven't received it. Can't get any information of if it shipped. MY credit card has been charged. I've emailed twice no reply, I'm presently on hold and have been for 20 minutes after trying to get through for days. Customer service is lacking. Honestly even the quality of the garments has gone hill as well. Once I get this order resolved, canceled, and refunded I will never again purchase from this company. Customer Service Samantha claimed it shipped won't give me a date or the supposed fed ex tracking number. Totally surprised how they treat customers.