Mary R.

I ordered 2 orders in the last few months and each had problems. I am still trying to complete an order that was placed 11/27/20. They charged me for entire order and I do not have the items. What a sham. They have all kinds of excuses. How can they charge you for items they don't send? Today I waited on the phone for 45 minutes to get this resolved and it's still not. So my suggestion is to anyone wanting to place an order DON'T! I would give 0 stars if possible. The following is an email they sent. Why did it get sent when the order wasn't complete? Such a joke.

Hi!
We are writing to follow up on your recent enquiry with the Avenue about your order.
It looks like your inquiry regarding your order may now be resolved. Please let us know if this is not the case so that we can look into this further. We are so very sorry for the significant delay and any concern caused.
We will close your ticket for now, but if you still require assistance, please reply to this email and one of our Consultants will help further.

Thank you so much for your understanding.

Kind Regards,

Avenue Customer Service Team

******* Sanden Drive
Dallas, TX *******
Customer Care:
*******836
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