AutoTruckToys

Despite advertising on their website saying that aftermarket mirrors would fit my 1997 F250, the product I received did not fit at all. They jacked me around on the return (originally would not pay for shipping label,) but did so many days later and only after I had already returned the product at my own expense.

They rejected my return. 21 emails and 9 weeks of wrangling and they sent me 4 poor-quality photos, allegedly of my mirrors, with no explanation. The objects they photographed were obviously badly scratch.

I had returned the items (again, at my expense) in EXACTLY the same shipping container/padding that AutoTruckToys had used to ship them to me.

These folks do a terrible job. It's amazing they're still in business. Don't let them rip you off too.

On 4/26/19 I purchased an item from Revel Enterprises/Auto Truck Toys for over $600. I tracked to order several times and saw no updates so I called and was told it was on backorder and I would be contacted on when it would ship. *********** assured me it would be sent. Never was and very poor communication. Cancelled the order May 30. After numerous calls & emails still nothing.
Submitted claim to Paypal 6/25/19
7/16/19 refund did not complete. They will not answer the phones or emails now.
*Name removed by admin

I ordered a $530 set of fender flares for my husband's truck, one week later I had not recieved shipping information. So I called and spoke to a Linda. She informed me they were on backorder. I asked her to refund my money. She said they would. Two weeks later still nothing and will not answer their phones or return emails. I filed a complaint with my bank to get my money back, and cancelled my Visa card. They are a fraud! And pieces of crap! Do not order from them!

On 4/19/2019, I ordered a set of front and rear iron cross bumpers for my 2017 F250.

As of today, it has been 77 days, today (7/4/2019) and I have neither received my front bumper or the refund I was promised on June 16,2019, by their customer service representative (Christina) - 3 weeks still no refund! I asked to speak to the Manager or owner of this business and have heard nothing from them.

I do not plan to do business with this company ever again, under any circumstances and I also will not recommend this company to anyone. Way NOT to take care of your customers or a disabled veteran wanting to customize his truck!

Michael A. Wolfe, LTC, US ARMY (Retired)

I bought a bedliner for my brand new Dodge ram truck. It arrived badly damaged. I called and all seemed to go well. They told me that it is unacceptable and agreed to exchange it for another. 3 weeks past and still no bedliner. I keep calling them and they keep saying they are waiting to hear back from the manufacturer(no contact made). I then called the manufacturer myself and they said they never received any emails in regards to the issue. I did some research on auto truck toys and apparently everyone else has the same issue. Buyer beware this company is terrible. I paid for shipping insurance which they didn't honor so I just filed a fraudulent claim with my credit card company and will be contacting the better business bureau and also local news station to see if they can expose these scam artists.

Ordered two light assemblies and had them prof. Installed. Driver's side badly warped leaving large gap. The ask for pictures and got them. Now, they want not only the warped side sent back, but the other side that fits great as well. Only then will they consider replacement--while my truck sits there with no light assemblies--unable to be driven. Then I chance getting defective parts for both sides at once--not to mention another installation charge. Buy elsewhere.

First of all, I love their site and how easy it is to use. No jumping through hoops to find what you're looking for. Customer Service reps actually speak English and know what they are talking about. Good prices too. My husband buys a new truck every year so I get the duty of buying all the "cool" stuff he wants to put on it. Over the years I've used almost everyone but out of all of them, Auto Truck Toys is by far the most reliable and efficient.

All I ordered was a fuel door and 5 weeks later it still has not showed up. I called, but did not get an answer for about 15 minutes, then when someone finally answered I was put on hold for another 15 minutes. When the customer service associate finally picked up again she told me that my item was still on back order and would not ship for another 2 weeks! I would highly recommend to stay away from this place unless you want to pay $15 for shipping and handling and wait 2 months or more to receive your item.