AutoTruckToys

I bought a bedliner for my brand new Dodge ram truck. It arrived badly damaged. I called and all seemed to go well. They told me that it is unacceptable and agreed to exchange it for another. 3 weeks past and still no bedliner. I keep calling them and they keep saying they are waiting to hear back from the manufacturer(no contact made). I then called the manufacturer myself and they said they never received any emails in regards to the issue. I did some research on auto truck toys and apparently everyone else has the same issue. Buyer beware this company is terrible. I paid for shipping insurance which they didn't honor so I just filed a fraudulent claim with my credit card company and will be contacting the better business bureau and also local news station to see if they can expose these scam artists.

On 4/26/19 I purchased an item from Revel Enterprises/Auto Truck Toys for over $600. I tracked to order several times and saw no updates so I called and was told it was on backorder and I would be contacted on when it would ship. *********** assured me it would be sent. Never was and very poor communication. Cancelled the order May 30. After numerous calls & emails still nothing.
Submitted claim to Paypal 6/25/19
7/16/19 refund did not complete. They will not answer the phones or emails now.
*Name removed by admin

They failed to honor their (1year)price match guarantee on a purchase I made same day. Thus, not only did I cancel that order for $475. They also lost my business on another order I just made earlier same day for $1300, plus any and all future business for items such as shocks, headers, etc., for well over $3000+. Bad business, suggest you should retrain your employees about false advertising laws and such business practices.
Look elsewhere for your TOYS!

Ordered over $2000 worth of parts on 4/9. After 3 weeks of nothing I called and they said the orders would ship in 10 days. Waited 2 more weeks 5/23 and called again. They said aid they could not fill orders and a refund would be issued. It's now 6/12 and I still have not gotten a refund. They've had my money over 2 months and nothing to show for it. I wish I had read the reviews before ordering. Don't know how they can still be in business

I ordered a front hitch mount on Feb 9th and was charged that same day. More than 3 weeks later and four phone calls to customer service all I get are vague hopes that it will go out this week or next. Sonya, who is apparently a customer service supervisor, did not return my call. When I reached her on my next call, she said " that's all the shipping department can tell me". This from a company with less than 3 dozen employees.
I wouldn't even consider ordering from AutoTruckToys again.

2010 dodge 2500 ranch hand front bumper, supposed to be in stock, there web site lied, on back order supposed to ship in 3 days, another lie. After 10 days I call they tell me all this, I cancelled order, requested a refund, been over a month, had to get my bank to step in, still waiting. Beware these people are not trustworthy.

Despite advertising on their website saying that aftermarket mirrors would fit my 1997 F250, the product I received did not fit at all. They jacked me around on the return (originally would not pay for shipping label,) but did so many days later and only after I had already returned the product at my own expense.

They rejected my return. 21 emails and 9 weeks of wrangling and they sent me 4 poor-quality photos, allegedly of my mirrors, with no explanation. The objects they photographed were obviously badly scratch.

I had returned the items (again, at my expense) in EXACTLY the same shipping container/padding that AutoTruckToys had used to ship them to me.

These folks do a terrible job. It's amazing they're still in business. Don't let them rip you off too.

After two months since order was made, no shipment or even tracking number. They don't answer phones, no email response trying to cancel order. Just place their charges on dispute at PayPal credit.

Ordered some shocks. Said they were in stock. No shipping notice. A month passed and Linda said they were backordered so I cancelled. Got a cancelled refund email notice but now we're at another month passed and they've stopped responding to my emails. Filed a claim through my credit card. I cannot understand how this place has not been shut down. I will be going to the BBB!

Do not order from this company! Fraudulent!
They charge your account and do not ship their product and then NEVER refund you your money back!
When you file complains you get the same generic email...

First of all, I love their site and how easy it is to use. No jumping through hoops to find what you're looking for. Customer Service reps actually speak English and know what they are talking about. Good prices too. My husband buys a new truck every year so I get the duty of buying all the "cool" stuff he wants to put on it. Over the years I've used almost everyone but out of all of them, Auto Truck Toys is by far the most reliable and efficient.

Worst logistics I have ever encountered. Purchased a bed liner on Jan 3,2019 and it is now April 15,2019 and I have not received it. I have had multiple calls with statements that it is on back order and they have over 500 in this status. I never received one call or notification and item was to shipped in a "timely manner".

Do not buy from this company!

Bought fender flares for a 2017 Chevy Silverado 1500, and would need to drill holes and modify to make it work. Decided to return product but cost $200 to return and company would give pre-paid return label. Now stuck with wrong product which cost me $300. I call the product maker "Rough Country" who said it's always best to buy direct with them foe 90mday return plus free shipping. Auto Truck Toys is a rip off and a joke. I'm filing a BBB complaint.

This is the worst company I have ever dealt with. Ordered item on July 4th now its August 22nd still no item. Had to paypal involved to get my money back. To bad there not a zero rating.

I ordered door edge guards for my truck. 1 day afterwards I was shipped out to the Middle East. 3 months later I got back and checked the door edges. They sent the wrong ones. They said they wouldn't take them back because I missed the 30 day return window.
They don't give a crap that you serve your vompany and can't always work on their schedule.
Beware of this sorry outfit

They will not refund when you have a problem. They WILL give you email after email telling you they are working on it. I has been since 12/28/18 and to this day NO refund. Look at dates in the screen shots. Judge for yourself if they are a honest company. I strongly believe they are a China based company.

I bought a set of "in stock" magnetic mirrors, they took my money about 5 months ago, kept telling me they were on back order. Now I have been dealing with getting a refund. Crooked company for sure. Stay away

Worst service. 3 months after ordering and still hadn't recieved the product. Called several times. On hold for 15 minutes before I talked to anyone. Ended up having to cancel order because they didnt have any in stock.

This company is terrible ordered truck window vents an they charged me twice then I never received the items I bought an they kept telling me they would put it in rush delivery an it never came it has been over 6 months ago they are thieves.

Placed order for $1,300+ brush guard early March. Never shipped tried contacting them 3 times after 45 min hold answered said they didn't have it and would have to look at other distributors. She asked did I want to cancel I said yes she sent email that refund was processing being they already charged my credit card. This is end of May still no refund. Filled dispute with card company 2 weeks now and still waiting. Had to wait 15 working days to dispute then I was told could take up to 45 working days or more if they appeal. Never dealt with such a poor business will be contacting the bbb. Stay clear of Auto Truck Toys. Linda with customer service does not answer her phone and no machine will pick up and after about 15 rings kicks you off.

They charged my card and then told me they could not get the seat covers only after I contacted them after one month. They keep responding to email but have not refunded money after 3 months. Horrible.

On 4/19/2019, I ordered a set of front and rear iron cross bumpers for my 2017 F250.

As of today, it has been 77 days, today (7/4/2019) and I have neither received my front bumper or the refund I was promised on June 16,2019, by their customer service representative (Christina) - 3 weeks still no refund! I asked to speak to the Manager or owner of this business and have heard nothing from them.

I do not plan to do business with this company ever again, under any circumstances and I also will not recommend this company to anyone. Way NOT to take care of your customers or a disabled veteran wanting to customize his truck!

Michael A. Wolfe, LTC, US ARMY (Retired)

We have been waiting for over a month. The site said it had my part in stock but after I paid two weeks later we receive an email saying they don't have it and never returned our money and nobody will answer the phone.