AutoTruckToys

Over a week ago I had over $500 debited from my account for an order I placed paying through PayPal. This week I received another notice they were trying to take the payment out again and claimed they never received the money. After sending proof multiple times they still claimed they didn't receive it. Of course PayPal is fighting for me, but by the time I'm refunded it's going to be a month with the money out of my account. Customer service is absolutely ridiculous and no kind of apology. I would 100% advise you to stay away from this company they are a complete fraud! I wish o had of seen the reviews. I wish them absolute failure in their future that is absolutely no way to treat a customer.

First of all, I love their site and how easy it is to use. No jumping through hoops to find what you're looking for. Customer Service reps actually speak English and know what they are talking about. Good prices too. My husband buys a new truck every year so I get the duty of buying all the "cool" stuff he wants to put on it. Over the years I've used almost everyone but out of all of them, Auto Truck Toys is by far the most reliable and efficient.

I bought some Weathertech window visors for my wife's car, and they arrived 4 days later. We had to wait a day or two for the weather to warm up a bit, but they installed easily and looked great. A couple weeks later, both of the rear visors lost their "sticky" and kept falling out. I called the customer service number and explained what had happened. I was told that a set of rear replacements would be sent out as soon as possible. About 5 business days later, I had my replacements in the mail, just as I had been told. I will continue to buy products for my vehicles from this company!

I am not very vehicle smart- needless to say I was needing a truck part for my husband since Fathers Day is right around the corner. I called and spoke with a very nice gentleman who was wonderful to me. He helped me pick out the perfect set of side steps. I got my tracking number this morning and I placed the order YESTERDAY! Wow! I will be using these guys again because they took the time to help me get the perfect gift even if I was clueless about pickup trucks!

The lack of professional customer service and satisfaction is on the low scale with this company. I ordered this product a month ago and have yet to receive my order. Every time I have called a customer service agent stated that they will be on top of this order as it is outstanding. I was given three separate dates that the product was shipped out but they never accounted for any of my calls or information on their call logs for the order. Instead of shipping the product out overnight to my residence, as they seem to not be shipping the product out correctly each time, I keep have the same revolving conversation with customer service someone will get back to me with an answer. Never again will I order from this company. Unfortunately I was purchasing a car piece for a family member and didn't do more research on the reviews for this site. Now I learned a lesson.

Placed order for $1,300+ brush guard early March. Never shipped tried contacting them 3 times after 45 min hold answered said they didn't have it and would have to look at other distributors. She asked did I want to cancel I said yes she sent email that refund was processing being they already charged my credit card. This is end of May still no refund. Filled dispute with card company 2 weeks now and still waiting. Had to wait 15 working days to dispute then I was told could take up to 45 working days or more if they appeal. Never dealt with such a poor business will be contacting the bbb. Stay clear of Auto Truck Toys. Linda with customer service does not answer her phone and no machine will pick up and after about 15 rings kicks you off.

Oredered some light mounting brackets for my jeep. I got a confirmation number waited a week to check the status because I paid for ground shipping. Went to check on my order with no info available. I just called them yesterday and it appears they don't keep anything in stock, they outsource their orders. While I'm on the phone she placed the order with a supplier out of Canada. I now have to wait another 2 weeks. What a joke! Overpriced, with terrible customer service. Never again.

Purchased a set of Aries step bars for my H3t, they were too short. Found out that Aries doesn't actually make step bars for the H3t they sold me a product that doesn't exist. So back and fourth with Kathy and finally got a return label. I did not pay for shipping, bars are sitting at warehouse and I'm still waiting for my money to be refunded. This has been over a month and it's not over yet. Horrible customer service. Would absolutely under no circumstance buy from them again.

Worst customer service experience in quite some time. I ordered a cargo bar for my pickup back in Oct 2013. My credit card was billed early Nov so I thought the product was on the way, boy was I wrong! I called the company the first time a month later after Thanksgiving holiday to inquire. I was informed that there was a back order but my product should be going out this week as more have arrived. Several weeks later I called back again as now Christmas was upon us and still no product. Again I was informed that my product was just shipped out and should be there by the first of the New Year. I called back at the end of the first full week of January 2014 only to again find out nothing has yet been shipped with the same excuse that the back order has not been filled. I asked why I had been lied to the past 2 times and berated them on their poor customer service. They were reluctant to refund my money and still wanted me to wait. The finally relented. Buyer beware!

I don't even want to give this company one star. It is that bad. I ordered tail light and head light covers for my fiance's dodge charger. The tail lights came in, but the headlights were put on backorder. It has now been two months since I made my order, and I have had no contact from anyone there, and I have contacted THEM twice. No call back, no e-mail, nothing. Even a call or e-mail to tell me that part of my order is still on backorder would be better than nothing. They clearly do not care about their customers. What a sorry excuse for a company.